Sunfere Erfahrungen 2026: 2,8 von 5 (502 Bewertungen)

Bewertung

2,8

Durchschnittlich · von 5 Sternen

Stimmen

502

271 in den letzten 12 Monaten

Damenmodengeschäft

27%

Anteil 5-Sterne-Bewertungen

Bewertungen (502)

271 in 12 Monaten

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Piper Terrell

US · Gestern

Verifizierte Bewertung

The customer service is fantastic

The customer service is fantastic, and the dresses I received are truly high quality. The only downside is the shipping time. My first package took around 10 days, and I’m still waiting on the second one. Despite the wait, the clothes are definitely worth it.

0

31. August 2026

Sunfere

Antwort des Unternehmens · 31. August 2026

Hi Piper 🌷 Thank you so much for sharing your experience with us! We’re really happy to hear that you’ve been pleased with the quality of the dresses and that our customer service has been able to provide you with a great experience 💕 We completely understand that waiting for an order can be frustrating, especially when you’re still waiting for your second package. We truly appreciate your patience and understanding. At the same time, it means a lot to hear that you feel the quality of the dresses is worth the wait ✨ We’ll continue working to make the shipping experience smoother and faster for our customers. We hope your second package arrives soon and that you love your next dress just as much as the first one 😊 Warmly, Joe Sunfere Support Team 💕

Olufunmilayo Oyefeso

US · Vor 2 Tagen

Verifizierte Bewertung

This is a very sincere

This is a very sincere, genuine and honest review. I bought an outfit from them which looked very good and stunning but unfortunately it was not flattery on me. I decided to return it for a refund, that was where the nightmare started. They made the return process very hard and started offering me all sorts of alternatives after I have repeatedly said I want a full refund. They refused to send the address to which the outfit would be sent until I went to give a negative review. I met all the conditions for the return, they got the outfit back. I paid extra to have them sign for it because I couldn't trust them anymore. They collected the dress and for the next 20 days they did not acknowledge the receipt of the dress. I got fed up with them and contacted PayPal for my refund and they gave me a temporary refund pending their investigation. They found out I was right and made the refund permanent. After that Sunfere now sent an email that they have refunded my money which was not entirely correct. PayPal refunded my money not Sunfere. Please avoid business with this company.

0

30. August 2026

Sunfere

Antwort des Unternehmens · 30. August 2026

Hello, We’re sorry that the return process left you with this impression, but we would like to clarify a few important details. Our records show that we sent the detailed return instructions on July 23 and again on July 24. Unfortunately, it appears that our earlier emails were not reaching you properly. Therefore, on July 29, we resent the return instructions from three different email addresses, after which we were finally able to continue communicating with you regarding the return. Regarding the refund, after your returned item was received, we processed the full refund through PayPal from our side. The refund was not issued independently by PayPal without action from us. We apologize if the PayPal dispute process made the refund status unclear. We’re sorry for the communication difficulties and the frustration caused throughout the process, and we hope this clarification helps explain what happened. Kind regards, Lea Sunfere Support Team

Alfredo Chen

US · Vor 2 Tagen

Verifizierte Bewertung

The top fits perfectly

The top fits perfectly, but the medium skirt is a bit too loose around my waist. I’ll need to have it taken in slightly for a better fit, but the quality is so lovely that it’s definitely worth the effort.

0

30. August 2026

Hifsa Syed

US · Vor 3 Tagen

Verifizierte Bewertung

Bad experience

Hi, this is regarding my order SF20243246416. I ordered 3 maxi dresses from your website because all three were showing as available/in stock at the time I placed my order. However, after placing the order, I received an email saying that only 2 of the maxi dresses are available and the third one is currently out of stock. I am extremely disappointed and confused. If the third dress was out of stock, how were you able to charge me €98 for it? €98 is not a small amount, especially considering how expensive the dresses already are. I have received no proper update or solution from you. I have neither received the third maxi nor been given a refund for the €98 that you charged me. I would like you to either provide me with the exact maxi dress that I ordered, or, if you genuinely cannot fulfil the order, refund the full €98 immediately. I should not be charged for an item that you cannot provide, and I should not have to keep chasing you for my money. I had already seen several negative reviews about your company on before ordering, but I honestly did not expect to have this kind of experience myself. Please resolve this urgently and confirm whether you will be sending the maxi I ordered or processing my €98 refund.

0

29. August 2026

Sunfere

Antwort des Unternehmens · 29. August 2026

Hello Hifsa, We’re very sorry for the disappointment and confusion caused by the delay with your order SF20243246416. We would like to clarify that the delayed item, Yvonne Diamante Feathered Pleated Maxi Chiffon Dress, was priced at £83.00. After the 15% discount applied to your order, the actual amount paid for this dress was £70.55, not €98. As we were unable to ship this item as expected, a full refund of £70.55 was already processed on August 30, 2026, back to your original payment method. The other two dresses were shipped on August 29, 2026 and are currently in transit. We sincerely apologize that the status was not communicated clearly enough. If you have any questions about the refund or do not see it after your bank's processing time, please contact us by email. We can provide the ARN (Acquirer Reference Number) to help your bank trace the refund. Kind regards, Lea Sunfere Support Team

Nathalia

US · Vor 5 Tagen

Verifizierte Bewertung

Terrible customer service

It takes forever to deliver, products looks cheap and sizes are all of other the place. Return process is so complicated. They even offer a partial refund if “you think the return is too complicated”. The acknowledgment is right there. Avoid at all costs.

0

27. August 2026

Sunfere

Antwort des Unternehmens · 27. August 2026

Dear Nathalia, Thank you for sharing your feedback, and we are sorry to hear that your experience did not meet your expectations. We would like to kindly clarify that the style you ordered is designed with a relaxed/oversized fit, which is intentional and clearly described on our product page. A slightly looser fit is normal for this design, and we hope this explanation helps. Regarding the return process, we provided you with the return address on August 27, 2026. We kindly ask that you ship the item(s) back at your earliest convenience and provide us with the return tracking information so we can follow up accordingly. Once we receive your returned items and verify that they comply with our returnable conditions (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), we will promptly initiate the refund or exchange process. We truly appreciate your understanding and cooperation. If you have any further questions, please don't hesitate to reach out – we are here to help. Warm regards, Lea Sunfere Support Team

Die Akte

Damenmodengeschäft

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 98 % der negativen Bewertungen.

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Häufige Fragen zu Sunfere

Ist Sunfere seriös?

Sunfere erreicht aktuell 2,8 von 5 Sternen aus 502 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Sunfere?

Kundinnen und Kunden bewerten Sunfere im Schnitt mit 2,8 von 5 Sternen („Durchschnittlich“) auf Basis von 502 Bewertungen. 271 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Sunfere gibt es?

Die bestbewerteten Anbieter in der Branche Damenmodengeschäft sind LightInTheBox (4,3 von 5), Halara (4,0 von 5), Boozt.com (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Sunfere beansprucht?

Nein. Das Profil von Sunfere ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Sunfere hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Sunfere auf Bewertungen?

Sunfere: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann Sunfere negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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