Bewertung
2,1
Mangelhaft · von 5 Sternen
Suninternational Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
43
25 in den letzten 12 Monaten
Hotel
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (43)
25 in 12 MonatenIhre Stimme
Erfahrung zu Suninternational schreiben
Nina Farrimond
Verifizierte Bewertung
⭐ 1 star
⭐ 1 star – Extremely disappointing experience with Sun International and On the Beach I would strongly advise anyone considering booking through On the Beach and their overseas supplier, Sun International, to think very carefully about what happens when something goes wrong. We booked Titanic Royal Hurghada months in advance for 11 members of our family — 6 adults and 5 children, aged from just 6 years old to over 70 — and paid a substantial amount for a specific family holiday. We chose Titanic Royal deliberately because of its location, standard, family facilities, water park, beach and access to the wider Titanic facilities. This was not a last-minute or budget booking; it was a holiday we had carefully planned and paid a significant amount of money for. On arrival in Egypt, we were told by the hotel that there was no reservation for us. Despite having a booking confirmation from On the Beach, our party of 11 was effectively left without the accommodation we had paid for. We had contacted On the Beach before travelling and had been reassured, so discovering on arrival that Titanic Royal had no record of our booking was incredibly distressing. What followed was even more disappointing. Rather than resolving the problem properly and finding us genuinely comparable accommodation, Sun International and On the Beach moved us to alternative accommodation which was simply not like-for-like with Titanic Royal. The alternative was in Makadi Bay rather than central Hurghada, was not comparable in location or overall holiday experience, and did not provide the same access to the facilities and attractions that were important reasons for choosing Titanic Royal in the first place. We had paid for Titanic Royal, not simply "a hotel somewhere in Egypt." There were also problems with the alternative accommodation itself, including issues with the room and facilities. Instead of enjoying our family holiday, our party of 11 spent valuable time trying to resolve a problem that was not caused by us. What has been particularly shocking is the way the situation has been handled by On the Beach and Sun International. We repeatedly contacted On the Beach, explained why the alternative was not acceptable and asked for genuinely comparable accommodation. We provided information and evidence to support our position. Despite this, we felt that our concerns were repeatedly dismissed rather than properly addressed. At various points we were left questioning whether our original booking had ever actually been properly secured with Titanic Royal, despite us having paid for it and received confirmation. For a family holiday costing thousands of pounds and involving 11 people ranging in age from 6 to over 70, booked months in advance, this is simply not good enough. Things can go wrong with holidays. What matters is how a company deals with the problem. In our experience, Sun International and On the Beach failed to provide the level of support, communication and resolution that we should reasonably have expected. The consequences were significant. Eleven people, including young children and an older family member over 70, lost valuable holiday time. Plans and excursions were disrupted, the children were affected, and what should have been a special family holiday became a prolonged and extremely stressful battle to get the accommodation we had actually paid for. Titanic Royal was the holiday we chose and paid for. The replacement offered was not equivalent, and repeatedly telling us that it was did not make it so. I would therefore not recommend Sun International based on our experience, and I am equally disappointed with the way On the Beach handled the situation. We are now pursuing the matter through the appropriate formal channels and will be seeking appropriate redress for both the booking failure and the way this situation was subsequently handled. My advice to anyone booking: keep every booking confirmation, screenshot, email, message, photograph and piece of evidence. If something goes wrong, document absolutely everything. This was meant to be a family holiday for 11 people, aged 6 to over 70. It should never have become this difficult to get the holiday we had already paid for.
0
Daniel Brzyszcz
Verifizierte Bewertung
We visited Sharm El SheikhA Fantastic Day Trip to the Pyramids – Highly Recommended! last week…
We visited Sharm El Sheikh last week and booked our trip to the Cairo Pyramids with Sun International Holidays. Overall, we had a fantastic experience and would definitely recommend them. First of all, Bassem, who helped us book the trip, was extremely professional. He provided all the information we needed, answered every question patiently, and made the booking process very smooth. During the trip, our guides, Jimmi and Dalia, were outstanding. They were knowledgeable, friendly, well-organized, and made sure everyone was comfortable throughout the day. They shared fascinating information about the history of Egypt and the pyramids, making the experience even more memorable. One thing that also deserves a mention is that we had a personal security guard with us during the excursion, which made us feel very safe and well looked after throughout the journey. The only downside was the restaurant included in the package. The food was below average, and no soft drinks or even water were included with the meal. Considering the long day and the hot weather, I think at least bottled water should be provided as part of the package. Aside from that, everything was very well organized—from transportation to the schedule—and the entire experience exceeded our expectations. If you're visiting Sharm El Sheikh and planning a trip to Cairo, I would happily recommend Sun International Holidays.
0
Ruzan Karapetyan
Verifizierte Bewertung
Хочу выразить недовольство качеством…
Хочу выразить недовольство качеством обслуживания со стороны Sun International. Вы сообщили на стойке регистрации отеля, что трансфер запланирован на 23:05, однако сопровождающий прибыл в 22:20 и прождал лишь до 22:40. Когда мы подошли к стойке регистрации в 22:45, сотрудник сообщил нам, что трансфер уже уехал, не дождавшись нас. Нам пришлось брать такси и платить 10 долларов за поездку до аэропорта, хотя трансфер был уже оплачен нами при покупке тура.
0
Kev Matthews
Verifizierte Bewertung
Avoid at all costs
This is our 4th time visiting Sharm. I would not waste your time when arriving going for the welcome meeting, unless you want to hear a sales pitch. We stayed may half term holiday, and our rep was not very helpful. He tried to push us all into the day trip snorkeling excursion on their private boat! Luckily we did book but through a different company, and we was glad we sailed past their private boat! And it was heaving with people! And the boat looked nothing like the sales pitch. We did decide to book the safari buggy experience with them! It was the worst 1 we have done! We was done and back in the hotel so quickly! As soon as you arrived for the meal it was over just as quick as you arrived! We have done this excursion multiple times before and it is always our highlight. This however was not! We drove on the buggies to 1 place, stayed 20 mins before driving back to the Buggy compound then being bused to the evening meal! Like I said as soon as that was over it was back to the hotel! They scare you into saying they are the only insured company out in sharm for excursions, dont use the hotel guys and dont book online with others. Then our transport was due to arrive at the hotel for a 4pm pickup however just gone 3 the hotel staff came and said our transport was outside ready to go and wasnt going to wait. I love sharm and it feels like a second home now, however stay far away from them! There is a reason they are rated low!
0
Grix Pringle
Verifizierte Bewertung
Late for 3.30am pickup
Luxor trip- told pick up 3.30am - half an hour late so far.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Suninternational
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Ist Suninternational seriös?
Suninternational erreicht aktuell 2,1 von 5 Sternen aus 43 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Suninternational?
Kundinnen und Kunden bewerten Suninternational im Schnitt mit 2,1 von 5 Sternen („Mangelhaft“) auf Basis von 43 Bewertungen. 25 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Suninternational gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,2 von 5), Opodo (4,2 von 5), lastminute.com (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Suninternational beansprucht?
Nein. Das Profil von Suninternational ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Suninternational hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Suninternational auf Bewertungen?
Suninternational: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Suninternational negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.