Surfroam Erfahrungen 2026: 3,5 von 5 (90 Bewertungen)

Bewertung

3,5

Durchschnittlich · von 5 Sternen

Stimmen

90

36 in den letzten 12 Monaten

Internetanbieter

53%

Anteil 5-Sterne-Bewertungen

Bewertungen (90)

36 in 12 Monaten

Ihre Stimme

Erfahrung zu Surfroam schreiben

C.

GB · 3. August 2026

Verifizierte Bewertung

Placed an order an hour ago but did not…

Update: Support finally responded, after this review was published, and issued the eSIM 4-5 hours after the order was placed. Upgrading rating from 1 to 3 stars. Appreciate the company for making it right, but not sure if they would have done anything if I hadn't written this review. The slow response is still not a good first impression. Can't comment on the eSIM connection quality yet, may adjust this review further after some usage. Original review: Placed an order an hour ago but did not receive any email with eSIM QR code for instant activation. Account also isn't showing any eSIM even though order is confirmed and charged. I thought the eSIM delivery is supposed to be instant? Tried to reach support via chat and email but received no response still. Avoid this vendor if you need immediate order support. Will be requesting a refund but am not confident if this company will even issue the refund.

0

3. August 2026

Surfroam

Antwort des Unternehmens · 3. August 2026

Hi C., Thank you for updating your review and for giving us the opportunity to set things right! While the vast majority of our eSIM orders and QR deliveries are processed instantly and automatically, occasional security checks or system validation delays can occur. We assure you that our support team works through every request thoroughly, and your issue was being resolved as part of our standard care, review, or no review. That said, we completely understand your initial frustration and appreciate your patience while we finalized your setup. Surfroam was built specifically for global travelers who need reliable, hassle-free connectivity. We’re confident your actual connection experience will more than make up for the slow start. We look forward to hearing how the eSIM performs during your travels. If you need any assistance along the way, our team is always here to help! Safe travels, Surfroam Team

Paula Simiele PAS

GB · 1. August 2026

Verifizierte Bewertung

Realmente muy buena

Realmente muy buena. Fácil de usar y sobre todo muy buen servicio.

0

1. August 2026

Esteban Pardo

GB · 30. Juli 2026

Verifizierte Bewertung

Really nice Service and support

Whenever I have been confused, I just send and email and they reply to me in no time giving me instructions or answering my questions. And on the technichal aspect, I have been able to get connected In Australia, New Zeland, South America and Central America with no issues at all

0

30. Juli 2026

Craig

GB · 24. Juli 2026

Verifizierte Bewertung

surfroam - deceptive and misleading - "Zero stars if I could"

"Zero stars if I could" avoid them... they are rebranding someone else's service and they make deceptive and misleading claims. I bought 5 sim cards for different devices and family members expecting their claim "Everything in one dashboard. Add family & team members, share balance, and track spending in real-time." to be true. They also claim "ONE BALANCE FOR ALL" that is BS. It doesnt work the way they say. You have to manage individual account balances manually. If you top up a large amount on one sim you have to manually ask them to transfer to another sim then watch the balance doesnt run out. I understand having different balances may be valuable but it just doesnt work the way they say. I didnt want to have to manage a heap of different sim card balances. Spent a heap of time on their chat trying to understand how it works. Yep, their claims of how it works on their site is different to how it actually works. Their claims are deceptive and misleading. I completely understand the way their system works and why, I just have an issue with the way they describe it.

0

24. Juli 2026

Surfroam

Antwort des Unternehmens · 24. Juli 2026

Hi Craig, Here's how the account actually works, for anyone comparing providers. All your SIMs and eSIMs sit under one account with one prepaid balance behind it. That balance works in 220+ countries - no packages to buy per destination, nothing to re-purchase when you cross a border, no expiry. You can move funds between your own SIMs at any time, free of charge, and add or replace cards from the same dashboard. We launched our first universal roaming SIM in 2016, added eSIM support in 2019, and we build and run the platform ourselves. That experience shapes how we handle balances. What we don't do on standard accounts is deduct from a single pool simultaneously across all cards. That's a deliberate design decision, not an oversight. In a shared pool, one tablet left syncing in the background can quietly consume the funds someone else in your family is relying on in another country - and the first they know of it is when they're offline abroad. Separate balances make that impossible. Pooled billing exists for enterprise fleet accounts, where the customer takes on that risk knowingly. You wanted the pool, and we understand why. For one person managing several devices, it's less work. It isn't how our service works, and our team told you so directly. We offered to distribute your top-up across your cards in any split you chose, and to refund what was left. Both were declined. Your SIMs remain active and don't expire, so they'll work whenever you need them. Sorry it wasn't the right fit. We wish you all the best with your future connectivity needs. Surfroam Team

Erwin Reichmann

GB · 18. Juli 2026

Verifizierte Bewertung

Lightning-fast

Lightning-fast, friendly, and reliable—that is my assessment of the Surfroam team. It is rare these days to encounter such pleasant customer service. Erwin Reichmann

0

18. Juli 2026

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Ist Surfroam seriös?

Surfroam erreicht aktuell 3,5 von 5 Sternen aus 90 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Surfroam?

Kundinnen und Kunden bewerten Surfroam im Schnitt mit 3,5 von 5 Sternen („Durchschnittlich“) auf Basis von 90 Bewertungen. 36 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Surfroam gibt es?

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Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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