Bewertung
4,6
Hervorragend · von 5 Sternen
Kreuzfahrtunternehmenswanhellenic.com
Swan Hellenic Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
167
93 in den letzten 12 Monaten
Kreuzfahrtunternehmen
89%
Anteil 5-Sterne-Bewertungen
Bewertungen (167)
93 in 12 MonatenIhre Stimme
Erfahrung zu Swan Hellenic schreiben
Sandra S
Verifizierte Bewertung
Fabulous crew
Fabulous crew, staff, food, excursions, and ship.
0
Rolf Hillert
Verifizierte Bewertung
Dear SH Vega Team
Dear SH Vega team, We have only just returned home from our Greenland voyage, yet our hearts and souls are still on that incredible ship, with its flawless organization and its courteous, friendly team under the leadership of Captain Lubo. Even the welcome aboard this exceptional vessel immediately opens the heart, because friendliness and professionalism come first - the guest is truly king, and the luggage is already in the cabin upon arrival. A wonderful adventure begins with the first step onto the gangway. All necessary information is quickly accessible, and one finds one’s way around the manageable, comfortable ship with its first-class standards very quickly. This journey was not just one of the many trips we have taken. No, it was something truly special, because all the senses were transported into a world that is unique. Fjords, landscapes, and settlements far, far away from civilization and Western everyday life left a deep impression on us. Not everyone has the privilege of seeing and experiencing something like this in a lifetime. All those responsible in the different departments — hotel, hospitality and service, spa, medical, and the remarkable expedition leadership under Michael John Scotting — are not merely people doing their jobs, but highly professional experts with passion. They all love what they do, they let us share in it, and they know how to put a smile on everyone’s face in an instant. They all draw us into the adventure. They understand every detail of their roles, and they make this experience a truly once-in-a-lifetime adventure. The highest safety standards apply, especially when the daily Zodiac excursions ashore begin. Untouched land full of beauty and silence, together with flora, fauna, mountains, and unimaginable glacier worlds, took our breath away. The equipment is perfect and is provided in the base camp before landing. The organization is structured into color groups so that there are no long waiting times. Every minute on this journey is a gift to life — an unforgettable experience that will remain etched in our souls. Thank you to everyone who makes something like this possible. Thank you to Swan Hellenic, thank you to Captain Lubo, and thank you to his entire team. Rolf Hillert & Danny Stricker
0
Matt Ward
Verifizierte Bewertung
Truly Outstanding
Truly Outstanding! We have done two cruises with Swan Hellenic. The staff (at all levels) were extremely attentive and the service was always amazing. We found the other passengers to be good fun generally. Swan Hellenic consistently gave us a wondrous day (every day) and we are enormously grateful for the adventures, amazing food and stunning drinks.
0
任培義Barry
Verifizierte Bewertung
船很新,航行平穩舒適
船很新,航行平穩舒適，房閻挺大的、房務很到位，10天在4F及7F餐廳換著吃,這趟下來不小心胖了兩公斤,菜色很豐富,乘客要小心！2026/07/30
0
DJP
Verifizierte Bewertung
Not the Svalbard Expedition we paid for
I don't need to repeat what others have said. Hopefully, those reading the reviews of the cruise that began with our meeting in Copenhagen on 3 July will recognise that we are not complaining about not seeing enough polar bears. We are seasoned travellers and understand perfectly well that wildlife is exactly that – wild. Swan Hellenic's failure to ensure all the luggage was on its charter flight had serious repercussions for everyone, not least the unfortunate passengers left with only the clothes they were wearing and their hand luggage. I have pressed SH on whether there were viable alternatives to sending the ship back to Longyearbyen to collect the luggage and, having considered their explanation, I accept there were not. It is what happened **after the luggage was recovered** that remains unexplained. The undeniable fact is that our expedition followed a materially different route from that which we had a reasonable expectation of experiencing and which comparable cruises before and after ours have followed. Indeed, the Expedition Leader commented that he had not visited one of the "hut" sites we visited for more than five years. That hardly suggests it was somewhere ordinarily regarded as a priority destination. The question SH has repeatedly declined to answer directly is very simple: **Why did the ship not return north once the luggage was safely aboard?** SH has an opportunity to answer that question unequivocally here. Instead, its responses have repeatedly relied upon general statements about expedition itineraries being flexible and decisions being taken with "the wellbeing and overall experience of the guests in mind." What wellbeing consideration required the vessel to remain predominantly in the south-west after the luggage had been recovered? That has never been explained. Perhaps they will now. On our first evening, the Expedition Leader told us that his job was to put us in the best possible position to experience the wildlife Svalbard has to offer. We couldn't have asked for more. The problem is that, by remaining where we did, I do not believe that commitment was fulfilled. The Norwegian Polar Institute states that most Svalbard polar bears are found in areas with sea ice; western Spitsbergen generally has lower bear densities; higher densities occur along the east coast and in northern fjords; and many bears follow the retreating sea ice north-east or east during summer. Again, **this is not about how many polar bears we happened to see**. No operator can guarantee wildlife sightings. It is about whether we were put in the best locations reasonably available to experience the wildlife Svalbard has to offer. The evidence suggests we were not. Many passengers complained. In responding to some reviews, SH has stated: *"A resolution was subsequently provided through your travel agent."* That wording risks giving the impression that SH participated in that resolution. In our experience, it would be more accurate to replace **"through"** with **"by"**. The real disappointment is therefore not simply that an operational problem occurred. Problems happen. It is the way Swan Hellenic has dealt with the consequences and the subsequent complaints. The mark of a genuinely customer-focused company is how it responds when things go wrong. In my experience, Swan Hellenic has fallen seriously short of that standard. Edited following SH's response: As suggested I will pose the still unanswered questions via my tour operator and being the enternal optimist hope to be able to return here to improve my review.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 93 % der negativen Bewertungen.
Alternativen zu Swan Hellenic
Kreuzfahrtunternehmen-Ranking →Häufige Fragen zu Swan Hellenic
Ist Swan Hellenic seriös?
Swan Hellenic erreicht aktuell 4,6 von 5 Sternen aus 167 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (20, Themistokli Dervi, Flat/Office 301, 1066 Nicosia, CY) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Swan Hellenic?
Kundinnen und Kunden bewerten Swan Hellenic im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 167 Bewertungen. 93 davon stammen aus den letzten 12 Monaten.
Wo hat Swan Hellenic seinen Sitz?
Swan Hellenic hat seinen Sitz in 20, Themistokli Dervi, Flat/Office 301, 1066 Nicosia, CY. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Swan Hellenic gibt es?
Die bestbewerteten Anbieter in der Branche Kreuzfahrtunternehmen sind TUI (4,6 von 5), MSC Cruises UK (3,9 von 5), Fred. Olsen Cruise Lines (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Swan Hellenic beansprucht?
Nein. Das Profil von Swan Hellenic ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Swan Hellenic hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Swan Hellenic auf Bewertungen?
Swan Hellenic: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Swan Hellenic negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.