Bewertung
1,4
Schlecht · von 5 Sternen
Swiss International Air Lines Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
3.171
633 in den letzten 12 Monaten
Reisebüro
1%
Anteil 5-Sterne-Bewertungen
Bewertungen (3.171)
633 in 12 MonatenIhre Stimme
Erfahrung zu Swiss International Air Lines schreiben
oz ang
Verifizierte Bewertung
Very disappointing live chat experience
Due to the cancellation of our first-leg flight from Bali to Singapore, we realised that we would no longer be able to make our Swiss Air flight from Singapore to London. We immediately contacted Swiss Air via live chat because we were already extremely stressed and urgently needed help finding an alternative flight. After explaining the situation several times, we were eventually connected with someone called Sue. Unfortunately, the experience was extremely frustrating. I explained our situation clearly, but her responses were very slow, often taking 5–10 minutes, and were extremely brief, which made the situation even more stressful. What was particularly frustrating was that she first offered us an earlier flight than our original flight — which obviously made no sense, as we had already explained that we were unable to reach Singapore in time for our original departure. Later, she came back with our original flight again, despite everything having been explained multiple times. The chat lasted around 1.5 hours, at a time when we were already under enormous pressure and simply trying to find a way to get out of Bali and continue our journey home. In the end, we had to call Swiss Air directly. Unfortunately, by then we had to pay significantly more than our original ticket price to move to a flight the following day. This was one of the most stressful customer service experiences I've had. Rather than helping us in an already difficult situation, the live chat experience added considerably more stress and wasted a huge amount of our time. I hope Swiss Air reviews this chat and considers how urgent travel disruption situations should be handled, because this was simply not good enough. After this experience, we will be avoiding Swiss Air in the future and will think very carefully before ever using this company again.
0
Jess
Verifizierte Bewertung
This was possibly the worst experience…
This was possibly the worst experience of my life. I had been on holiday for three weeks, and although I enjoyed myself a lot, I was ecstatic to return home. What was meant to be a 4/5 return home with an hour layover in between my connecting flight, turned into a twisted mess of complete disorganisation and unreliability. My first flight from LBJ to Zurich was delayed by three hours!! This meant I would miss my second flight by a mile (at least 2 hours). The customer service at LBJ was brilliant and they decided the best decision for my family was to take the flight to Zurich, and they would book us on another flight to Hamburg and then to Manchester. However, the next flight to Hamburg (which was the easiest and fastest solution) was not until 6am the next day!! So we were booked into a budget hotel paid for by the airline, and told we should not request our baggage as it could take up to 3 hours, but it would be okay as our hotel would have everything we needed, the only thing would be we would have to wear the same clothes. We arrived and there was quite literally NOTHING. No body wash. No toothpaste/toothbrush. No deodorant. And on top of this my room smelt strongly of raw chicken. The dinner provided was reasonably small, and my family had to walk to McDonald’s to then buy McFlurrys (which in Switzerland cost 30 francs for a family of 5!!!!!!). Then, we wake up at 4:30am, to then get on the shuttle bus(5am) to the airport (5:15ish) for our flight to Hamburg. We checked in and everything and we’re waiting at the gate to board the plane, when slowly the boarding time increased and increased until it was delayed by an hour. Then, CANCELLED. After asking if it was going to be cancelled because of all the delays, we were told to wait at the gate. So now we were waiting around for nothing, woken up SOOO early, excited to go home, and we were completely let down. When we arrived at the transfer desk we were told the only solution was to get a flight to Düsseldorf at 4pm. So we were waiting around the airport for 10 WHOLE HOURS. Our seats on this flight were random and so I had a middle seat between two men and so did the rest of my family, completely separated. As a woman I felt quite vulnerable. Then the plane did not take off for about 15 minutes and was also delayed by an hour before boarding. Considering our connecting flight only had an hour and a half layover, it was likely we would miss out and we were all filled with disappointment towards the end of the first flight. But miraculously, our plane landed with 7 minutes to spare, so some kind and generous people on the plane (and some the complete opposite) allowed us to go first exiting the plane, and we quite literally sprinted through the airport, raced through EES (with some lovely workers helping us a lot) and luckily made it with one minute to spare. If we hadn’t run we probably would’ve been stuck in Düsseldorf for another day and we made it by the skin of our teeth. The seats were random again, also sat in between two men. Quite literally would never wish this upon ANYONE. Particularly for young children this would be nightmarish considering what was meant to be an 8 hour travel day (inc. drive to/from airport) quadrupled into a 32+ hour travel.
0
M Barnes
Verifizierte Bewertung
Connecting flight from Sicily to London…
Connecting flight from Sicily to London via Zurich Switzerland. Delayed flight, no system in Zurich to help customers fast track through passport control and get their connecting flight. Instead we were made to wait to go through passport control customers refusing to allow us to go to the front of the queue… An hour after landing at Heathrow we’re still waiting for our luggage. Unhappy customer.
0
Truth and Justice
Verifizierte Bewertung
In over 50 years of flying
In over 50 years of flying, Swiss Air is the absolute WORST airlines on the face of planet earth. You've been WARNED. After waiting at the London airport for hours, they simply cancelled their flight. Swiss Air is considered one of the worst airlines in the world. The attendant at Heathrow said Swiss Air would 'automatically' refund me. I then bought a ticket on British Airlines and flew out within 2 hours at another terminal at Heathrow. Swiss Air's chat room had over 361 people on their waiting list - no joke - this is UNACCEPTABLE and utterly unprofessional. In any event, I have an email from Swiss Air stating they would refund me back despite their ignoring all requests. When I emailed them, their email bounced back: Sorry, we were unable to deliver your message to the following address. 550: 5.1.1 Recipient Unknown Just Google 'Swiss Airlines review' on Google to see how many negative reviews are there. Avoid this airlines at any cost.
0
Marcel
Verifizierte Bewertung
Haben eh schon Verspätung und bitten…
Haben eh schon Verspätung und bitten die Kunden dann noch zur Kasse wegen ein paar Gramm zu viel Handgepäck, was nochmal den Flug für alle verspätet…
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Schweiz
Alternativen zu Swiss International Air Lines
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Ist Swiss International Air Lines seriös?
Swiss International Air Lines erreicht aktuell 1,4 von 5 Sternen aus 3.171 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: Schweiz. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Swiss International Air Lines?
Kundinnen und Kunden bewerten Swiss International Air Lines im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 3.171 Bewertungen. 633 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Swiss International Air Lines gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,4 von 5), Hays Travel (4,9 von 5), eDreams (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Swiss International Air Lines beansprucht?
Nein. Das Profil von Swiss International Air Lines ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Swiss International Air Lines hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Swiss International Air Lines auf Bewertungen?
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Kann Swiss International Air Lines negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Swiss International Air Lines im Handelsregister eingetragen?
Öffentliche Registerdaten zu Swiss International Air Lines sind über das Zefix einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.