Bewertung
1,8
Mangelhaft · von 5 Sternen
Tigerair Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
25
2 in den letzten 12 Monaten
Reisebüro
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (25)
2 in 12 MonatenIhre Stimme
Erfahrung zu Tigerair schreiben
Benny Andrianto
Verifizierte Bewertung
Taiwan trip nightmare!!
Taiwan trip nightmare!!! AVOID this airline at all cost, staff definitely are lack of trainings. No knowledge what so ever. The trip started from Melbourne to Singapore to South Korea by Singapore Airlines, the SQ ground staff checked our documentations (1/2 an hour check), everything was good in South Korea. The next flight was from South Korea to Taipei using TigerAir. The TigerAir ground staff checked our documentations for almost an hour (finally they said yes). Then Taipei immigration denied us entry to Taipei. We straight away blamed the airlines for letting us flew to Taipei. What a waste of time. Landed at 2:15am in the morning, they detained us in a small room, NO WATER NO FOOD for more than 12 hours. Stranded in a silly country with complete documentations, for some reasons they denied us entry. No solutions given, immigration and ground staff were clueless, have to cancel a few flights, spending alot of money on new plane tickets. NEVER go to Taiwan anymore and NEVER fly Tigerair 👎🏻👎🏻💩
0
Jesús Reyes
Verifizierte Bewertung
Never Fly Tigerair Taiwan
PSA for anyone considering Tigerair Taiwan On Dec 30, I flew Tigerair Taiwan IT217 (Tokyo → Taipei). Because Tigerair does not allow passengers to purchase checked baggage within 4 hours of departure, I had no way to add baggage before arriving at the airport._ On top of this, before the 4 hour cutoff that's artificial, the website was complete garbage to use and we can't connect to any support since they try to automate support which failed and then you still have to wait over an hour to connect with someone. At the airport, I was quoted over $400 USD for one checked bag + one carry-on. After throwing away personal belongings just to reduce weight, I still had to pay $292.17 USD to avoid being denied boarding. For context, the same baggage would have cost ~$80 if purchased online earlier. What made it worse: • A staff member told us, “this is not my problem.” • My girlfriend was the only passenger asked to re-weigh her bag at the gate, and staff even attempted to weigh her coat. No other passengers were treated this way.I tried to contact them afterwards as well and after 2 hours of wating, they said that they require 4 hours to process a bag so it's impossible for them to take credit card transactions online. 4 hours before takeoff, but at the airport they can properly take credit card transactions up to 30 minutes before the flight. I've never heard of a processing system that stops working 4 hours before takeoff but if you are overcharged and scammed it start work perfectly and no issues processing a bag then. This wasn’t a choice or an upgrade — it was a forced airport charge created by the airline’s policy, combined with inconsistent enforcement. I’m sharing this so other travelers can make an informed decision. I won’t be flying Tigerair Taiwan again. 以下是简体中文翻译： 给所有正在考虑搭乘 Tigerair 台湾 的人一个 PSA（重要提醒）。 12 月 30 日，我搭乘了 Tigerair 台湾 IT217 航班（东京 → 台北）。由于 Tigerair 在起飞前 4 小时内不允许购买托运行李，我在到达机场前完全无法加购行李。 更糟的是，在这个人为设定的 4 小时截止时间之前，官网的使用体验极其糟糕，几乎无法正常操作；同时他们试图用自动化客服系统替代人工支持，但系统失败后，仍然需要 等待超过 1 小时 才能联系到真人客服。 到了机场，我被报价 超过 400 美元，仅仅是 一个托运行李 + 一个随身行李。为了减轻重量，我不得不当场丢弃一些个人物品，但即便如此，仍然被迫支付 292.17 美元，否则就会被 拒绝登机。 作为对比，如果提前在网上购买，同样的行李费用大约只需要 80 美元。 更令人不满的是： 一名工作人员直接对我们说：“这不是我的问题。” 我的女朋友是 唯一一个在登机口被要求重新称重行李的乘客，工作人员甚至试图 称量她的外套重量。其他乘客完全没有受到同样的对待。 事后我也尝试再次联系他们，等待了 2 个小时 后，对方表示：他们需要 4 小时来处理一件行李，因此不可能在网上进行信用卡交易。 但问题是：起飞前 4 小时他们说系统无法处理信用卡交易，可在机场却能在起飞前 30 分钟顺利刷卡收费。 我从未听说过有任何系统会在起飞前 4 小时“停止工作”，却在需要高额收费、让乘客被迫付款时又“完美运行、毫无问题”。 这不是一个选择，也不是升级服务，而是航空公司政策制造出来的 强制性机场收费，再加上 选择性、前后不一致的执行方式。 我分享这段经历，是希望其他旅客能够 做出更明智的决定。 我以后绝不会再搭乘 Tigerair 台湾。
0
Mei Yin Ng
Verifizierte Bewertung
Beware of Tiger Air's Sale Scams, Especially for Families Traveling Together
I want to share my disappointing experience with Tiger Air to caution others. The airline recently advertised a sale for flights from Tainan to Osaka for summer 2024. Excited by the opportunity, I quickly decided to make a purchase since I was traveling with my son and we only needed one piece of luggage.I strategized by purchasing a ticket for myself with one piece of luggage first, planning to book a separate ticket for my son without luggage. However, when I returned to the website to book my son's ticket, I encountered an unexpected issue:: the system would not allow me to book a ticket for a minor without including an adult in the same transaction. This crucial information was not disclosed anywhere on the website during the booking process. When I contacted customer service to address the issue, I was informed that they could not cancel my ticket for a new combined booking. Instead, they offered me the option to purchase an entirely new set of tickets over the phone—at a much higher price. As a result, I lost the money for my original online booking due to the non-refundable ticket policy (which I had agreed to, unaware of the minor travel restriction). To travel with my son, I was forced to purchase a new set of tickets for both of us, including an additional luggage fee for myself. This experience felt deeply unethical. Tiger Air’s lack of transparency about their booking policies and their refusal to provide a solution left me frustrated and disappointed. To make matters worse, my original seat was resold on the fully booked flight, and I was denied any refund. I hope my experience helps others avoid a similar situation. Tiger Air needs to improve its customer service and ensure their policies are clearly communicated to prevent families from being caught in such predicaments.
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Danny Liang
Verifizierte Bewertung
Ruthless in charging me 47.50 USD
I flew from Japan to Taiwan in September 2024, and let me tell you—it was a *disaster*. Easily one of the worst experiences I’ve ever had flying. First, I had an issue with my carry-on luggage. I've traveled to Japan with EVA Air and across Europe with various airlines without any problems, but Tiger Airways? They *insisted* my carry-on was too big, which was complete nonsense. Then, they had the nerve to charge me a ridiculous fee of $47.50 for it! To top it off, I just wanted to say a simple goodbye to my friend at the gate, but instead, I had to deal with this unnecessary nonsense. Their lack of customer service and absurd policies ruined what should have been a smooth trip. Trust me—avoid Tiger Airways at all costs. Do not travel with them if you value your sanity!
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John H
Verifizierte Bewertung
Extremely predatory actions
Extremely predatory. The tickets may be cheap, but they attack you at the check-in counter. Anything that you hold is considered a extra luggage in my experience, even the jacket that I had wrapped around my waist was considered a "carry-on" piece and they would charge for that. They wouldn't let me place my jacket into my actual carry-on bag. With the carry-on bag itself, I also had problems, because they claimed it was too big even though it clearly fit in the metal cage. After showing them that, they took out their own tape measurement and 'measured' it, saying that it is 0.5cm oversized. The "squish" that bags have are accounted for their measurements.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
AU
Alternativen zu Tigerair
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Ist Tigerair seriös?
Tigerair erreicht aktuell 1,8 von 5 Sternen aus 25 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: AU. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Tigerair?
Kundinnen und Kunden bewerten Tigerair im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 25 Bewertungen. 2 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Tigerair gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,4 von 5), Hays Travel (4,9 von 5), eDreams (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Tigerair beansprucht?
Nein. Das Profil von Tigerair ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Tigerair hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Tigerair auf Bewertungen?
Tigerair: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Tigerair negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.