Bewertung
2,4
Mangelhaft · von 5 Sternen
Spielefachgeschäfttotalcards.net
Total Cards Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
15.177
23 in den letzten 12 Monaten
Spielefachgeschäft
22%
Anteil 5-Sterne-Bewertungen
Bewertungen (15.177)
23 in 12 MonatenIhre Stimme
Erfahrung zu Total Cards schreiben
Eirik
Verifizierte Bewertung
Vendetta preorders
Had no previous issues, but have currently been waiting for a month since release of Vendetta (Riftbound) and still haven't heard anything about my shipment, while no other places has any issues with delivering their orders. I have contacted customer service a couple of times and just get the answer that they "don't know when they will get the product". Kinda awful customer experience.
0
Kieron
Verifizierte Bewertung
Bad communication, Bad service...
I’ve been a customer of Total Cards for around six years, but unfortunately, my experience with them has steadily got worse over time. A recurring issue has been pre-orders for TCG products. I’ve ordered a number of pre-order items through their website, only for the release date to come and go with no product. A month passes, I chase them up, and then another month can pass before I’m still having to chase for an update. 6 months go by... etc.. etc.. There are two major issues for me here: They appear to consistently oversell pre-orders. Communication is extremely poor. If there are delays or supply issues, why can’t customers simply be kept regularly informed rather than having to repeatedly chase for updates? Another major gripe is their VIP programme. I’ve spent a significant amount with Total Cards over the years, yet their VIP scheme seems to reward customers based almost entirely on whether they have made a purchase within the last month. So, despite being a longstanding customer with considerable spending history, I’m effectively not considered a VIP if I haven’t happened to make a purchase recently. When I questioned this, I was told: “Our goal is to give back to everyone who supports us, not just those who place big orders when a new set is released!” The phrase “not just” is interesting, because in reality it seems that customers who have spent heavily with them historically aren’t being recognised unless they continue purchasing every single month. When I can get through their annoying site I do try and buy every few months, but TCG products have recently been selling out very quickly, giving me no chance to buy. Thankfully, there are now more TCG stores than ever, and customers have plenty of choice. I can’t help but wonder whether, when the market inevitably turns and competition becomes tougher, Total Cards might regret alienating some of their longstanding and loyal customers. After six years of being a customer, it’s disappointing to feel that loyalty doesn’t seem to count for very much with this company.
0
A M S
Verifizierte Bewertung
Don't Pre-order from Total Cards
I have previously ordered from Total Cards and had no issues, usually quick next day delivery. However, last month I pre ordered pitch black as well as ordering some other cards and it still hasn't arrived. I've had to reach out to them every time as I've had no updates via email through total cards or shopify.
0
SW
Verifizierte Bewertung
Delayed and damaged products
I placed a pre-order for some new Chinese products, which then shipped almost a month late. There was no communication about the delay unless I explicitly reached out to ask what was going on. Eventually once the products did ship they arrived damaged with big dents on the corner of the boxes. Customer service said they were not able to help since the contents of the boxes were probably fine. However it is common in the pokemon space to keep sealed items and I had aoecially bought 2 so I could open one and keep one for my sealed collection. I really dont find the communication about the delay or the response to damaged products to be acceptable.
0
Mahin Khan
Verifizierte Bewertung
They fake their pre-orders with "comin…
They fake their pre-orders with "comin soon" and hold product to sell them at market price "scalper price" all shops are doing it so obviously the prices will be artificial like this
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 70 % der negativen Bewertungen.
Alternativen zu Total Cards
Spielefachgeschäft-Ranking →Häufige Fragen zu Total Cards
Ist Total Cards seriös?
Total Cards erreicht aktuell 2,4 von 5 Sternen aus 15.177 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (6 Maple Way, Durham Way South, Newton Aycliffe Business Park, DL5 6BF Newton Aycliffe, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Total Cards?
Kundinnen und Kunden bewerten Total Cards im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 15.177 Bewertungen. 23 davon stammen aus den letzten 12 Monaten.
Wo hat Total Cards seinen Sitz?
Total Cards hat seinen Sitz in 6 Maple Way, Durham Way South, Newton Aycliffe Business Park, DL5 6BF Newton Aycliffe, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Total Cards gibt es?
Die bestbewerteten Anbieter in der Branche Spielefachgeschäft sind Eneba (4,4 von 5), Coolshop (4,4 von 5), IGGM (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Total Cards beansprucht?
Nein. Das Profil von Total Cards ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Total Cards hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Total Cards auf Bewertungen?
Total Cards: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Total Cards negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.