Bewertung
1,6
Mangelhaft · von 5 Sternen
Transnusa Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
18
17 in den letzten 12 Monaten
Reisebüro
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (18)
17 in 12 MonatenIhre Stimme
Erfahrung zu Transnusa schreiben
Avel Juliette
Verifizierte Bewertung
I would give 0
I would give 0. I booked a flight with booking.com while in Indonesia. Not even a week later, my family and I suffered a 7.7 earthquake while in Riung on Flores Island and were urged to immediately leave the country per the French embassy. I tried contacting Transnusa via email and WhatsApp (cannot call bc of international phone number). I received no answers via email. Only after 3 days of texting did I get an automated response that got me nowhere. Horrid, atrocious customer service. You cannot speak to a person. And Booking.com did nothing to help
0
Julia Schmidseder
Verifizierte Bewertung
Worst airline I’ve ever had to deal…
Worst airline I’ve ever had to deal with. We booked a morning flight and they changed it to a night flight. They let us know at 5:50pm and their customer service office is only opened from 9am-5pm. Now we had to change the flight on their website, because we can’t arrive that late and for the ironical cherry on top, we have to pay a penalty. Try to avoid this airline, because everything sucks there!!! I would give 0 stars if I could
0
aReviewer
Verifizierte Bewertung
TransNusa Destroyed My Suitcase — Then Ignored My Claim
My baggage arrived completely torn apart, with a large section of the hard shell broken away and one wheel completely missing. The damage left a large hole in the suitcase, and several of my personal belongings were also lost as a result. The suitcase is now completely unusable. I have sent numerous emails to TransNusa’s supposedly “Customer Care” email address, as well as contacting them through WhatsApp. My repeated requests for my claim to be reviewed and properly dealt with have simply been ignored. I also called their Sydney office, only to be told that baggage claims were not their responsibility and that I should just keep following up with the same Customer Care email address that isn’t responding. For an airline to severely damage a passenger’s baggage and then make it this difficult to get a claim properly addressed is extremely disappointing. Customer Care should actually mean customer care. I am still waiting for TransNusa to take responsibility, investigate my claim and provide a proper resolution. So far, NO RESPONSE.
0
Julian Schütz
Verifizierte Bewertung
This Airline is a freaking joke
This Airline is a freaking joke. First we get booked on another flight, just a few hours before our actual flight. Then for this flight they call us to Board, but the crew wasnt even there yet. So standing in the boarding line for over 1 hour - then the following flight actually passing us. Aside from this, pretty much every other step was really bad as well, felt Like they were trying to give you the worst experience possible. Highly Not recommended.
0
Athanasios Grigoroudis Sakis
Verifizierte Bewertung
Flight reschedule, no refund, bad customer support
They changed the flight details to a couple of hours later, just a few hours before the flight without giving any reason. I didn't consent to the new flight details and customer support asked me for my details. It's been two months and they still haven't confirmed that I will be refunded, as it is currently being "processed". I haven't received further responses when asked for an update.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
ID
Alternativen zu Transnusa
Reisebüro-Ranking →Häufige Fragen zu Transnusa
Ist Transnusa seriös?
Für Transnusa liegen bisher 18 öffentliche Bewertungen vor (1,6 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: ID. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Transnusa gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,4 von 5), Hays Travel (4,9 von 5), eDreams (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Transnusa beansprucht?
Nein. Das Profil von Transnusa ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Transnusa hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Transnusa auf Bewertungen?
Transnusa: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Transnusa negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.