Bewertung
1,9
Mangelhaft · von 5 Sternen
Flugsuchmaschinetripadvisor.com
Tripadvisor Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
3.894
223 in den letzten 12 Monaten
Flugsuchmaschine
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (3.894)
223 in 12 MonatenIhre Stimme
Erfahrung zu Tripadvisor schreiben
John
Verifizierte Bewertung
I contacted TripAdvisor to inform them…
I contacted TripAdvisor to inform them of a misplaced review of a hotel I know quite well. I have no connection to the hotel or to the reviewer. I simply know the area well and I can read. The hotel is on a Golf Resort at Mar Menor in Spain. The reviewer of the hotel hadn’t stayed at the hotel. Their own comments said clearly they had stayed in a private villa on the neighbouring golf resort. The villas are not owned by the hotel. Yet they’d been allowed to negatively review the hotel, including the rooms etc that they hadn’t stayed in. The reviewer had a general moan that there weren’t enough restaurants to their liking nearby ( near their villa ) and they had to get taxis into the nearby town. They complained about taxis too, all on their review about a hotel that just happens to be near their rental villa. They posted their negative review about their experience under the local hotels name, even though had not stayed there. TripAdvisor allows this, even though it is not a genuine review. It can’t be, by their own admission the reviewer didn’t stay at the hotel. The hotel themselves has asked the reviewer to remove the misplaced post, I stumbled upon it and asked Tripadvisor to review the misplaced post. They have and still refuse to intervene. I find myself now asking, how can we trust reviews on Tripadvisor when they will not correct very obvious errors reported to them like this one? It’s also very unfair on the businesses who are wrongly identified and negatively reviewed by idiot reviewers. In this case, it’s akin allowing a negative review of Kabul to remain posted on a review of the beautiful city of Edinburgh. Both are cities, but everyone knows they’re not the same. Except it would appear if your Tripadvisor and whats been said doesn’t breach their policies. Who cares if it’s about an entirely different place? Not Tripadvisor. Crazy!
0
Alessandra
Verifizierte Bewertung
Un sistema che non tutela né strutture…
Un sistema che non tutela né strutture né viaggiatori Trovo il sistema di Tripadvisor profondamente poco affidabile. Una piattaforma che può incidere in modo così rilevante sulla reputazione di una struttura dovrebbe basarsi su recensioni realmente collegate a soggiorni verificati. Invece questo non è sempre garantito, e il risultato è che giudizi potenzialmente inesatti, parziali o non verificabili possono contribuire a formare l’immagine pubblica di un’attività. Trovo inoltre assurdo che una struttura possa essere presente sulla piattaforma anche senza aver scelto di aderirvi, subendo comunque gli effetti di contenuti pubblicati da terzi. Il problema, quindi, non riguarda solo gli albergatori: riguarda anche i viaggiatori, che rischiano di prendere decisioni basandosi su informazioni che non hanno necessariamente lo stesso livello di attendibilità. Per una piattaforma che vive di reputazione e recensioni, l’assenza di un sistema di verifica più rigoroso è, a mio avviso, un limite molto serio.
0
Valerio Acerbo
Verifizierte Bewertung
When 'we don't arbitrate facts' means 'we ignore evidence
We run a small accommodation business and have spent months going back and forth with Tripadvisor trying to get them to look honestly at a review that contains a demonstrably false claim, backed by documented correspondence and booking records we provided directly to their team. The reviewer cancelled his own reservation through a booking site within the no-refund window, was informed of the policy in writing, declined a goodwill voucher, then showed up as a walk-in expecting a room that had already been resold per standard policy. He then posted a review accusing us of stealing his money and claiming we published his personal information elsewhere, which is simply untrue. What makes this even harder to accept is that an earlier version of this same review, with essentially identical content, was already removed by Tripadvisor as not meeting their guidelines. When the reviewer posted it again almost unchanged, it was somehow deemed eligible and left online, with no explanation for the reversal. We asked Tripadvisor's support team directly whether they could verify the false claim against the documentation we sent. Their answer was that they do not arbitrate factual disputes, even when the facts are verifiable and one party has supplied documentary proof. We also asked them to point to the actual customer service failure that justified keeping the review live. No answer was given, just template replies and links to general guidelines. A platform that cannot or will not distinguish between a subjective opinion and a false factual claim, even when handed the evidence, is not protecting travelers. It is protecting anonymous accusations at the expense of businesses that have no real recourse.
0
Margareth
Verifizierte Bewertung
Estou hospedada no Fairmont empress em…
Estou hospedada no Fairmont empress em Victoria -Canadá e qual não foi a minha surpresa com o pessimo atendimento. Dos 3 dias em que fiquei hospedada o meu quarto às 15 hs não havia sido limpo. Tive que reclamar para que viessem fazer o serviço. Atendimento na recepção pessimo. Café da manhã muito caro. A única coisa boa é a localização bem central. Não espere que falem outro idioma que não seja o inglês
0
Long term customer
Verifizierte Bewertung
TripAdvisor is reasonably reliable in…
TripAdvisor is reasonably reliable in the US where I live, but in Indonesia it is profoundly deficient. For most cities it fails to list the majority of restaurants. For those that it does include, the number of customer reviews is very small and often very old. GoogleMaps restaurant ratings proved much more reliable
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 40 % der negativen Bewertungen.
Alternativen zu Tripadvisor
Flugsuchmaschine-Ranking →Häufige Fragen zu Tripadvisor
Ist Tripadvisor seriös?
Tripadvisor erreicht aktuell 1,9 von 5 Sternen aus 3.894 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Kurze Str. 9, 67063 Ludwigshafen am Rhein, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Tripadvisor?
Kundinnen und Kunden bewerten Tripadvisor im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 3.894 Bewertungen. 223 davon stammen aus den letzten 12 Monaten.
Wo hat Tripadvisor seinen Sitz?
Tripadvisor hat seinen Sitz in Kurze Str. 9, 67063 Ludwigshafen am Rhein, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Tripadvisor gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,2 von 5), Opodo (4,2 von 5), Volotea (3,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Tripadvisor beansprucht?
Nein. Das Profil von Tripadvisor ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Tripadvisor hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Tripadvisor auf Bewertungen?
Tripadvisor: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Tripadvisor negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.