Bewertung
2,0
Mangelhaft · von 5 Sternen
Anbieter von Extensionstrycurluxe.com
2,0von 5 · Mangelhaft
Bewertung
Mangelhaft · von 5 Sternen
Stimmen
2 in den letzten 12 Monaten
Anbieter von Extensions
Anteil 5-Sterne-Bewertungen
Ihre Stimme
Maria Avila
I was really excited to try TréLuxe products after seeing all the positive advertising, but unfortunately my experience has been disappointing. My order took more than two weeks to arrive, and according to the tracking information, it wasn't even expected to be delivered until August. The shipping timeframe was much longer than what I expected based on the information provided when I placed my order. When I contacted customer service because of the delay, I was told that my order could no longer be canceled because it was already in transit. Instead, I was instructed to return it after delivery. However, I also learned that I would be responsible for a return shipping fee, and the original shipping charges would not be refunded, even though the reason I wanted to cancel was the unexpected shipping delay. As a customer, I don't feel that's fair. If a significant delay is beyond the customer's control, the return process should reflect that. I'm still waiting for clarification regarding the total amount that would be refunded before deciding how to proceed. I hope the company improves its communication and shipping expectations so future customers can make informed decisions. Unfortunately, my experience did not match what was advertised.
Sarah Davidson
I have had natural curly hair all my life and suddenly my curls started going flat as I reached menopause. I tried these products and absolutely nothing changed except that every time I used the products, my hair was crunchy, weighted down and what little curl it did bring back fell out within the hour. Total scam!
hille hazelius
Fake company, don't answer emails. Been 3 months and I still haven't gotten my delivery
Jennifer
While I understand that not all products will work well for every person, the '30 day money back guarantee' the company offers is a straight up lie. Firstly, if you used a discount code, you are ineligible for a return, but it's nearly impossible to avoid a 'discount' when you are on the site. I tried to contact customer service multiple times and got zero response. I also attempted to reach them through Instagram, and I was left on read. No response. It is worth noting that they seem to scrub any negative comments from their Instagram, which seems to be where they are pulling their business from. Buyer beware. Look for reviews that aren't sponsored by the company for the real lowdown on the products and their complete lack of customer service.
Ginger Brehl
Horribly experience. Decided to order for my son. Right after I hit checkout it never took me to a cart and had a pop up that said that product I selected was best for longer hair and if I had shorter than shoulder length hair that I needed a different product - and they would offer it to me for the same discounted price. So I clicked ok. It then immediately just completed my check out and charged me for both products. I never got to review the order and confirm. Then I realized the first product was set up on an auto renewal even though I specifically checked that before I even decided to buy bc the site looked a little shady. I immediately emailed the company and said to cancel both orders. They kept offering me options like we can cancel this and continue with the original product - I repeatedly said to cancel the entire order and refund me and to cancel any auto renewal. Multiple emails were sent but no resolution. Weeks later I got a shipping notification- I immediately replied and said I requested to cancel this order. Do not ship and refund my money. My reply “we’re sorry, we are unable to cancel orders after they have moved to the shipment.” My head exploded. I forwarded all the emails I had sent and I never received a response. I worked with PayPal to get my money back. Fun fact my son had buzzed his hair before the product ever arrived and we never even opened it. Horrible company and total scam.
Typische Antwortzeit unter 24 Stunden.
Für Trycurluxe liegen bisher 24 öffentliche Bewertungen vor (2,0 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Die bestbewerteten Anbieter in der Branche Anbieter von Extensions sind Diouda (4,4 von 5), Elevate Styles (3,8 von 5), BELLAMI Hair (3,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Nein. Das Profil von Trycurluxe ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Trycurluxe hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Trycurluxe: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.