Bewertung
2,5
Mangelhaft · von 5 Sternen
Tui Blue Erfahrungen
2,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
8
5 in den letzten 12 Monaten
Urlaubsvermietung
25%
Anteil 5-Sterne-Bewertungen
Bewertungen (8)
5 in 12 MonatenIhre Stimme
Erfahrung zu Tui Blue schreiben
David Bradley
Verifizierte Bewertung
Honest feedback tui blue aura ibiza ⚠️
Honest feedback tui blue aura ibiza ⚠️ We were here in June with our 3 children (including a 1 year old). We paid to upgrade to a superior family suite in block 9. Our AC didn't work and despite reporting it multiple times, we were left with a fan, which just blew hot, humid air around. We had no sleep the whole holiday due to it being so uncomfortable. It was 40c+!! Both TV'S didn't work. No kettle in our room so had to go downstairs for a cup of tea in the morning which isn't great when you have a small toddler that wakes up early. The dividing door was broken so we couldn't have the privacy we wanted from the older kids. We had to carry our 1 year old with the pram and bags up a flight of stairs because there were no lifts! If I was on my own, I would have really struggled! We were less than impressed with the food. Breakfast and lunch was bearable but ended up eating out on an evening as the food was simply basic. The fresh fruit juices were literally watered down 🍊 💧 The availability for the A La Carte restaurants was very limited despite booking within hours of arrival. We dined in the Tapas restaurant, I ordered Garlic Chicken Breast - I can only describe it as grey curled Pigeon meat! It literally turned my stomach and I couldn't eat it. Both our sons ordered the meatballs, they were served 2 small meatballs!! We all enjoyed the appetisers but sadly we all ended up with upset stomachs the day after. The sunbeds around the pool were cracked and uncomfortable. My husband and 1 year old had to have antibiotics for a ear infection due to the pool water. The evening entertainment wasn't great, nothing at all for adults. The only positive thing I can say is the hotel itself was pretty modern and very clean. And the hotel staff were great with the kids. We paid a lot of money for this holiday, we will certainly not be returning. Very dissapointing.
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Overijssel
Verifizierte Bewertung
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Linda Wilson
Verifizierte Bewertung
Tui-blue-crystal-bay hurgada you are amazing
Just about to leave the tui blue crystal bay hurgada to head home. This hotel is amazing. The staff were superb, especially our favourite bar staff member hassan, always so cheery always laughing, always amazing ....please don't think the rest of the staff weren't, as they were, omar in the bar outside reception was brilliant for his amazing cocktails ... its just hassan has a special place in our hearts as does the tui blue crystal bay 💙 resort. Thank you all, from the reception staff to the, bar staff, restaurant staff and chefs, housekeeping, the entertainment staff were fantastic. The food was brilliant. The place and rooms so so clean. The animation team were so full of energy and very engaging. I have to say in simple terms. Tui blue your crystal bay resort in hurgada is definitely a massive plus to your name. Id even say one of the jewels in your crown...... Trust me when I say this hotel is amazing..... thank you thank you thank you rab and linda from Scotland xxxxxx
0
customer
Verifizierte Bewertung
Allergy Not Taken Seriously
Allergy Not Taken Seriously. Poor Support from TUI. As someone with a life threatening nut allergy, I would warn anyone with food allergies prior to travelling with TUI. We booked an all inclusive holiday for our honeymoon. We notified the team of my allergy upon booking, again 2days before departure, and on arrival at the hotel whilst checking in. We also checked the online system, where we had 3 separate notes stating this. To cut a long story short, my life was endangered several times during our stay. Once when food containing nuts wasn’t labelled as such (luckily I queried whether the honeycomb pieces were actually nuts before eating it), once when I was told an item was “safe to eat” when it was physically touching another item that was visibly covered in nuts, and again on arrival when there were pastries left in the room for us but no allergen information. When we called reception to check, no one could tell us if the pastries contained nuts or not and said they would get back to us but never did. Our TUI Blue rep advised us that “if it looks like it has nuts in, just don’t eat it.” We explained that it is not as simple as something looking like it has nuts in, it might also have nuts inside or traces in the ingredients, cross-contamination, etc. The next official piece of advice was to just not eat then, which left me in tears with over half of our holiday still to go. My husband pushed repeatedly until the hotel staff were kind enough to arrange for the head chef to make me a meal a day when he was available. To be clear, this was only one meal towards the end of each day and due to the severity of my allergy, my partner was limited in the same way as me. So for the majority of our holiday, we were unable to use the snack bars, have breakfast, lunch or snacks. We only had dinner every day and the rep was unfortunately incredibly unsupportive, stating that if I have an allergy I shouldn’t have gone on holiday. She also informed us that this incorrect allergen labelling had happened before with those exact food items and when I asked why nothing had been done about it, she shrugged. To not act on it is shocking and no warning was given about this potentially being an issue at any point. When we arrived home, we complained. The team originally sent us a generic response apologising that the food was not to my “taste preferences”, so I replied asking for someone to actually read what we had written as this was regarding an allergy not a preference. We later received an offer of a £300 holiday voucher, which of course we feel unlikely to use. Instead they offered £200 compensation, for myself only, despite my husband also having been unable to eat due to the risk it would put me in. This feels incredibly poor considering we have paid thousands of pounds for a holiday and service we didn’t receive, for all-inclusive meals we couldn’t eat, and for this to have been our honeymoon as well is so upsetting. Gave 2 stars instead of 1 because the flights and experiences booked ran smoothly and the hotel itself looked gorgeous. This was meant to be a 5 Star TUI Blue holiday. Turned out to be the most upsetting honeymoon and aftercare we could imagine.
0
Cleo de Gennaro
Verifizierte Bewertung
TUI BLUE REFUND ISSUES
Our experience at the Marmaris branch of Tru Blu International was extremely disappointing and remains unresolved months later. We stayed for one night on August 16th, and from the moment we arrived, the stay was unacceptable. The hotel was unclean, the facilities were poorly maintained, and the food was inedible. Within an hour of checking in, we requested a refund due to the poor conditions, but we were told to contact the booking agent instead. Later, we were informed that the hotel had refused the refund, claiming we should have raised the issue earlier, even though we had done so almost immediately. We were also told there were no cleaners available, despite seeing housekeeping and laundry staff working on our floor at the time. The manager was dismissive, unhelpful, and at times rude. This was especially disappointing as the stay was meant to be a birthday celebration and turned out to be one of the worst experiences we’ve ever had. After leaving, we were contacted by Customer Relations Management, who confirmed that a full refund would be issued on August 22nd. Since then, nothing has been done. Despite sending multiple follow-up emails and making several expensive international calls, we have received no response from anyone on the team. This situation has gone far beyond a poor hotel experience. It has shown a complete lack of professionalism, accountability, and respect for customers. The company clearly acknowledged the issue and promised a refund, yet months later there has been no action or communication of any kind.
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Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Artur Gerber, Bernd Mäser Laut Impressum
DE298292632 Laut Impressum
Alternativen zu Tui Blue
Urlaubsvermietung-Ranking →Häufige Fragen zu Tui Blue
Ist Tui Blue seriös?
Für Tui Blue liegen bisher 8 öffentliche Bewertungen vor (2,5 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Seeblick 30, 17213 Göhren-Lebbin, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Tui Blue seinen Sitz?
Tui Blue hat seinen Sitz in Seeblick 30, 17213 Göhren-Lebbin, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Tui Blue gibt es?
Die bestbewerteten Anbieter in der Branche Urlaubsvermietung sind Vrbo (1,2 von 5), Hoseasons (4,5 von 5), Wiber Rent a Car (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Tui Blue beansprucht?
Nein. Das Profil von Tui Blue ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Tui Blue hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Tui Blue auf Bewertungen?
Tui Blue: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Tui Blue negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.