Bewertung
2,7
Durchschnittlich · von 5 Sternen
Frauenklinikultrasound-direct.com
Ultrasound Direct Erfahrungen
2,7von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
65.758
42 in den letzten 12 Monaten
Frauenklinik
76%
Anteil 5-Sterne-Bewertungen
Bewertungen (65.758)
42 in 12 MonatenIhre Stimme
Erfahrung zu Ultrasound Direct schreiben
ozge
Verifizierte Bewertung
Very disappointing customer service
Very disappointing customer service. My gender blood test came back inconclusive and I was advised to contact the clinic for a free repeat test. I emailed on 20 August and, 9 days later, still haven’t received any response. Very poor follow-up for such a sensitive service.
0
Abby
Verifizierte Bewertung
Completely unacceptable experience from a company offering blood testing services
I am extremely disappointed with my experience with Ultrasound Direct, not only because of what happened at my appointment, but because of how my complaint has subsequently been handled. I booked and paid upfront for an early gender blood test and attended my appointment on a Saturday. When I arrived, I was told that my blood sample would be left in a postbox until Monday. More concerningly, the member of staff was unable to reassure me whether leaving the sample there over the weekend could affect it, explaining that this was a new service they were offering. I find it astonishing that a company can advertise, take payment for and book customers into a blood-testing service without ensuring that the staff providing that service are fully informed and confident about something as fundamental as the correct handling and postage of the blood sample. I was even asked whether I could travel almost THREE HOURS to Hereford to have the blood taken at another clinic. I had specifically chosen and paid for a service locally. Expecting a customer to make a journey of that length because the clinic couldn't confidently explain its own procedure was not an acceptable solution. I understandably lost confidence in having the test performed that day. I was then provisionally booked another appointment because I was initially told that a refund could not be offered. Ultrasound Direct later tried to describe this as me having “chosen to rearrange” my blood test, which I strongly disputed. I did not simply change my mind — the appointment was provisionally rearranged after I had been presented with uncertainty about what would happen to my blood sample. I have now received my refund, which was the very least I expected considering I did not receive the service I paid for. However, the complaint handling has been almost as frustrating as the original incident. Ultrasound Direct acknowledged that the situation should have been communicated more clearly and said that guidance would be reinforced with the clinic team. Despite this, I have had to chase them for responses, including having to telephone for an update when my complaint wasn't answered. I have now contacted them again to correct their account of events and asked them to reconsider offering a goodwill gesture in recognition of the inconvenience, disappointment and unnecessary delay their acknowledged communication failures caused. Once again, I am being left waiting for a response. This should have been an exciting experience. Instead, I left a paid appointment questioning whether the clinic actually understood what would happen to my blood sample and whether it could be affected by being left over the weekend. Customers paying privately for a blood-testing service should not be put in a position where they have to decide whether to proceed while the person providing the service is unable to confidently explain how their sample will be handled. The fact that I eventually received a refund does not erase what happened, nor does it excuse the amount of effort I have had to put into getting my complaint dealt with. The whole experience has completely damaged my confidence in Ultrasound Direct. Based on the service and complaint handling I have personally experienced, I would not use them again and could not recommend them. BB-220306932
0
Nadine
Verifizierte Bewertung
Avoid
Avoid ! Had a 4d scan booked on the 30th of July during which the person couldn’t get the pictures right due to baby’s position. I was offered to rebook the experience. I tried to call many times and even used the contact form on the website to get a new appointment only to finally get through to someone who told me it was now too late to rebook. No partial refund, no solution offered, not even an apology that nobody picks up the phone !!!!
0
customer
Verifizierte Bewertung
York clinic ultrasound
York clinic. Ultrasound with Helen on Thigh. Very easy to book and the scan was completed on time. Helen was very thorough in doing the scan, and I had the images and report later the same day. I also spoke to Helen the next day with a couple of queries, and she was very happy to call and discuss these.
0
Ian Simpson
Verifizierte Bewertung
My husband received an appointment…
My husband received an appointment through email, it wasn’t for him, they clearly put in the incorrect email for the client. He rang to explain all this just in case the actual client might miss an important appointment, they have still sent an invoice and review request to husbands email. There is not only a GDPR issue here but clearly no-one us listening! Computer says NO. Shoddy
0
Die Akte
FrauenklinikSchwangerschaftsbetreuungMedizinisches Zentrum für bildgebende DiagnostikAnbieter von BluttestsDiagnosezentrum
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 29 % der negativen Bewertungen.
Alternativen zu Ultrasound Direct
Frauenklinik-Ranking →Häufige Fragen zu Ultrasound Direct
Ist Ultrasound Direct seriös?
Ultrasound Direct erreicht aktuell 2,7 von 5 Sternen aus 65.758 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (43 George Road, Edgbaston, B15 1PL Birmingham, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Ultrasound Direct?
Kundinnen und Kunden bewerten Ultrasound Direct im Schnitt mit 2,7 von 5 Sternen („Durchschnittlich“) auf Basis von 65.758 Bewertungen. 42 davon stammen aus den letzten 12 Monaten.
Wo hat Ultrasound Direct seinen Sitz?
Ultrasound Direct hat seinen Sitz in 43 George Road, Edgbaston, B15 1PL Birmingham, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Ultrasound Direct gibt es?
Die bestbewerteten Anbieter in der Branche Frauenklinik sind Juniper UK (4,5 von 5), Juniper Deutschland (4,6 von 5), Zita West Products (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Ultrasound Direct beansprucht?
Nein. Das Profil von Ultrasound Direct ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ultrasound Direct hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Ultrasound Direct auf Bewertungen?
Ultrasound Direct: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Ultrasound Direct negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.