Bewertung
2,6
Durchschnittlich · von 5 Sternen
UNA Hotels & Resorts Erfahrungen
2,6von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
14
4 in den letzten 12 Monaten
Hotel
29%
Anteil 5-Sterne-Bewertungen
Bewertungen (14)
4 in 12 MonatenIhre Stimme
Erfahrung zu UNA Hotels & Resorts schreiben
martina
Verifizierte Bewertung
Durante il check-in mi viene detto "mi…
Durante il check-in mi viene detto "mi serve un indirizzo mail". leggo il tablet, ed era visibile solo la seconda pagina delle indicazioni sulla privacy, quindi selezionate senza che potessi far nulla. Lo faccio presente all'addetto, ricordandogli di NON voler ricevere SPAM e pubblicità e che è un mio diritto scegliere se ricevere mail pubblicitarie. "CORREGGO". indovinate chi è già alla terza mail e chi sta per scrivere una pec al garante? IMBARAZZANTI.
0
Sam Shadbolt
Verifizierte Bewertung
Capotaormina
Capotaormina: AVOID 1/5 — ruined our honeymoon. Overpriced, outdated, and not what was advertised. We stayed at Una Hotels Capotaormina for our honeymoon, expecting a luxury experience given the price point. Unfortunately, almost every aspect fell short of what was promised. Rooms: Basic and outdated — no iron only access was to a communal ironing room which was in an awful state of disrepair. Had to negotiate for bottled water. We had the best room which wasn’t a suite and yet the thin walls meant we could hear everything next door from footsteps and movement to suitcases and teeth brushing from neighboring rooms throughout the night. Cleanliness: very outdated in communal areas with Visible stains throughout the seating areas. dirty room balcony that wasn’t cleaned during our stay. Dining: The restaurant quality was so poor it was embarrassing. More liked tinned commodities than what one would expect of such an advertised hotel— far below what a hotel at this rate should offer. The second restaurant was not much better but was not available for evening dining. The only remaining option for food is to travel to Taormina itself. Value: For what we paid, horrendous. we expected an exceptional experience. Instead we got a property that felt misadvertised, neglected and under-maintained. We raised issues during the stay and were given a partial meal refund, but the overall experience — rooms, cleanliness, and food — was never addressed. Not what we expected for a honeymoon, and not worth the price. As with the other negative reviews for this hotel we expect a largely ignored response from management in reply. See photos of our poor experience. - there are amazing hotels in the centre of Taormina instead, please please make sure that you stay at one of those and don’t make the same mistake we did.i
0
Andrea Tisato
Verifizierte Bewertung
Great location, disappointing stay and poor customer service
I stayed at UNA Hotels Galles Milano for two nights on a business trip. While the location is excellent and very convenient for getting around Milan, my overall experience was disappointing. I was assigned a Classic Single Room on the seventh floor. The room felt outdated, had no bidet, and the room phone was not working. The main issue, however, was the excessive noise. The room was located directly below the rooftop area and close to a high traffic zone. On both nights there were loud conversations until well after midnight, together with the constant sound of chairs being dragged across the rooftop floor above my room. Getting a proper night’s sleep was almost impossible. To make matters worse, after housekeeping serviced my room I found one of my personal belongings moved and damaged. I reported the incident immediately to the front desk. Rather than showing concern or trying to find a reasonable solution, I was simply told that, since there was no proof of what had happened, the hotel could not take any responsibility. I understand that responsibility cannot always be established with certainty, but I expected a far more customer oriented approach from a hotel of this standard. Good location alone cannot compensate for poor room quality, lack of sound insulation, and an unsatisfactory handling of customer concerns. I hope the hotel will pay more attention both to room maintenance and to the way guest complaints are managed.
0
Alexandra
Verifizierte Bewertung
Réservation non confirmée
Réservation non confirmée, débit effectué, aucun remboursement proposé. Nous avions réservé deux nuits mais n’avons jamais reçu d’e-mail de confirmation (preuve fournie). Pensant la réservation échouée, nous avons réservé ailleurs. Pourtant, 284 € ont été débités. L’hôtel affirme avoir envoyé un e-mail que nous n’avons jamais reçu, et n’a proposé aucune solution, hormis revenir d’ici fin 2026 — impossible pour nous. Ce dysfonctionnement peut arriver à n’importe quel client, et l’absence de procédure fiable ou de geste commercial rend la réservation risquée. Si l’établissement propose une solution équitable, je mettrai cet avis à jour.
0
INTERISANO ANTONINO FRANCO
Verifizierte Bewertung
Quando l'ospitalità é veramente…
Quando l'ospitalità é veramente italiana! Ritengo giusto esprimere un plauso particolare per il personale dello staff di reception dell'una hotel s. Vitale per la grande umanità, la capacità di problemi solving e soprattutto per la grande qualità nel servizio. Complimenti!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
IT
Alternativen zu UNA Hotels & Resorts
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Ist UNA Hotels & Resorts seriös?
Für UNA Hotels & Resorts liegen bisher 14 öffentliche Bewertungen vor (2,6 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: IT. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu UNA Hotels & Resorts gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,2 von 5), Opodo (4,2 von 5), lastminute.com (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von UNA Hotels & Resorts beansprucht?
Nein. Das Profil von UNA Hotels & Resorts ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann UNA Hotels & Resorts hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet UNA Hotels & Resorts auf Bewertungen?
UNA Hotels & Resorts: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann UNA Hotels & Resorts negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.