Bewertung
4,0
Gut · von 5 Sternen
Fachhandel für Haarpflegeprodukteunice.com
UNice Hair Erfahrungen
4,0von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
9.583
2.150 in den letzten 12 Monaten
Fachhandel für Haarpflegeprodukte
38%
Anteil 5-Sterne-Bewertungen
Bewertungen (9.583)
2.150 in 12 MonatenIhre Stimme
Erfahrung zu UNice Hair schreiben
Lakisha
Verifizierte Bewertung
Ella was so helpful
Ella was so helpful. I was confused while trying to change my address. Not only did she solve the issue she saved the sell. Thank You Ella 😁
0
Sammy
Verifizierte Bewertung
Needed my hair asap and they made it…
Needed my hair asap and they made it happen ! So happy thank you! Haven’t received the hair as yet ! I’ll be back with an update!
0
Diamond
Verifizierte Bewertung
I have only four stars cause the wig…
I have only four stars cause the wig looks nothing like the sight an the color is not ash blond as it describes but it’s a pretty an nice wig an thus is my second time ordering a wig an it’s not wats on the sight I will be returning it
0
Monica Davis
Verifizierte Bewertung
I have several direct questions for the…
I have several direct questions for the person representing UNice on . First: What is your actual role within UNice? You have repeatedly responded publicly stating that my case was being escalated to higher-level management, that a dedicated representative would review everything, and that I would receive a clear resolution. Yet privately, the only person who contacted me was James—the same representative who was already handling the matter. James asked again about returning the incorrect product, provided a little more information, then stated that UNice would send “a new one, including an upgrade wig.” I immediately asked him to clarify what that meant. Was he referring to the ORIGINAL 13x4 reddish-brown unit I purchased? Does that original product actually exist? Does “including an upgrade wig” mean UNice is offering two units? Those are simple questions. Now there is silence again. So I genuinely want to understand: What exactly was escalated? Who are these “higher-ups”? What authority does the person responding publicly on have? And why does it apparently require an army of people, multiple departments, repeated escalations, and nearly six weeks to answer ONE basic question: WHERE IS THE PRODUCT I PAID FOR, AND WHY HAS UNICE NEVER SENT IT? If you were in my shoes—if you paid for a product, received something different, documented the problem immediately, lost an additional $100 because of the delay, and then spent nearly six weeks being told to be patient—would you consider this reasonable? Because I do not. If UNice has the original product, send it. If UNice does not have the original product, say that clearly. If the 7x5 reddish-brown drawstring wig is the replacement, ship it. Then either reimburse my documented $100 loss or provide the additional complimentary wig that James appeared to reference as an “upgrade wig.” This does not require another escalation. It requires someone at UNice to make a decision and follow through. So I am asking the person responding here publicly: What would YOU do if you were the customer in this situation? And what exactly is preventing UNice from sending the product I originally paid for—or clearly stating that it cannot? Almost six weeks later, I am still waiting for an answer to a question that should have been answered the day UNice saw the evidence.
0
Sharna Dempster
Verifizierte Bewertung
⭐ AVOID
⭐ AVOID – I WILL NOT BE ORDERING FROM UNICE AGAIN This is not my first time ordering from this company, but unfortunately, it will definitely be my last. I placed an order and initially everything went smoothly. The wig arrived within a few days, which was great. However, I didn't like how the unit looked on me, so I contacted customer service to arrange an exchange. I was given instructions and an address to return the wig to. I then had to pay out of my own pocket to send the parcel back. On top of this, UNice sent me a payment link for the additional cost of the new unit I wanted to exchange it for, which I also paid. I was told the return/exchange process would take approximately 5–7 days. It has now been over two weeks. My tracking clearly shows that the returned parcel was DELIVERED to the address UNice provided. I have sent them proof of delivery showing the address and the date it was delivered, yet somehow they continue to tell me they cannot locate the parcel. I have contacted customer service MULTIPLE times through email, Facebook and WhatsApp because I urgently needed the replacement unit as I am going away soon. Every single route leads to the same dead end. I am told that they cannot locate the parcel, that they will contact another department to investigate, and then I hear absolutely nothing unless I chase them again. At this point, I have completely lost trust in this company. I have done everything that was asked of me. I returned the wig to the exact address they provided, paid the return postage myself, paid the additional amount for the exchange, and provided proof that the parcel was successfully delivered. I should not be left out of pocket because UNice cannot locate a parcel that tracking confirms was delivered to them. I have now managed to partially cancel the second part of the exchange, but the money I originally paid for the first wig is still in their control, despite the fact that they have my returned item and I have proof of delivery. Because I could no longer rely on them to resolve this in time, I have now had to spend even more money ordering another wig from a completely different company for my trip. The lack of communication, accountability and follow-through has been extremely disappointing. It's particularly frustrating because I have ordered from UNice before, but after this experience I simply do not trust them with my money anymore. Please be extremely cautious ordering from this company, particularly if you think you may need to return or exchange your item. I personally will never order from UNice again. First order no.UM965536550110764358 Exchange order no. UA974899462411522253 Tracking no from Evri. H0595C0001412346
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 55 % der negativen Bewertungen.
Alternativen zu UNice Hair
Fachhandel für Haarpflegeprodukte-Ranking →Häufige Fragen zu UNice Hair
Ist UNice Hair seriös?
UNice Hair erreicht aktuell 4,0 von 5 Sternen aus 9.583 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (6000 Sepulveda Blvd., 90230 Culver, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden UNice Hair?
Kundinnen und Kunden bewerten UNice Hair im Schnitt mit 4,0 von 5 Sternen („Gut“) auf Basis von 9.583 Bewertungen. 2.150 davon stammen aus den letzten 12 Monaten.
Wo hat UNice Hair seinen Sitz?
UNice Hair hat seinen Sitz in 6000 Sepulveda Blvd., 90230 Culver, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu UNice Hair gibt es?
Die bestbewerteten Anbieter in der Branche Fachhandel für Haarpflegeprodukte sind allbeauty.com (4,7 von 5), LOOKFANTASTIC (4,6 von 5), The Perfume Shop (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von UNice Hair beansprucht?
Nein. Das Profil von UNice Hair ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann UNice Hair hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet UNice Hair auf Bewertungen?
UNice Hair: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann UNice Hair negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.