Bewertung
3,5
Durchschnittlich · von 5 Sternen
Energieanlagen und -lösungenus.sunpower.com
SunPower, Inc. Erfahrungen
3,5von 5 · Durchschnittlich
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Stimmen
86
85 in den letzten 12 Monaten
Energieanlagen und -lösungen
45%
Anteil 5-Sterne-Bewertungen
Bewertungen (86)
85 in 12 MonatenIhre Stimme
Erfahrung zu SunPower, Inc. schreiben
Fernando Rios
Verifizierte Bewertung
I strongly regret choosing SunPower for…
I strongly regret choosing SunPower for my residential solar project. What was supposed to be a straightforward solar installation has turned into a more-than-one-year ordeal, and my system is still not fully operational. I started working with SunPower in April 2025, with the expectation that the system would be installed and operational by October 2025. Instead, the permit was not requested until September 2025, and the installation did not take place until June 2026. Because of the delays, I also missed the tax incentive I had originally expected. Unfortunately, the installation itself did not resolve the problems. The system failed 2 inspections because the IQ Combiner 6C is not producing power, and the system remains non-operational. Since the installation, I have seen very little urgency or effective coordination to resolve the issue, complete the repair, pass inspection, and finally get the system running. The most frustrating part has been the lack of accountability and ownership. It feels like the project is continually being passed from one person or department to another, with no one taking responsibility for getting the job completed. I eventually escalated my concerns directly to the SunPower Executive Team, explaining the entire situation and requesting a clear action plan, timeline, and designated person responsible for resolving the problem. It has now been one month, and I have received absolutely no response from the executive team. That lack of response says a lot about the company's approach to customer service and accountability. I made a significant investment in this system and expected professionalism, communication, and commitment. Instead, I have experienced prolonged delays, poor coordination, an unfinished system, and essentially no meaningful response when the issue was escalated to management. Based on my experience, I would not recommend SunPower to anyone considering a solar installation. Before choosing SunPower, I strongly recommend researching their project management, installation follow-through, customer support, and how they handle problems when things go wrong. I only hope that someone at SunPower eventually takes ownership and gets this project completed properly.
0
Gary Johnson
Verifizierte Bewertung
TERRIBLE COMPANY
I just received the worst customer service I’ve ever experienced from your call center. Manager, Chris told me that I would receive an update by 2 pm today. I didn’t receive that update and had to call. There was no progress on all 3 of the action items we discussed, and when I tried to escalate the issue, Chris disconnected the call. Upon calling back and being told Chris would call me back directly, I received no call again from Chris. When I called back, I was made to wait for an hour and 20 minutes for a manager that never answered my call. After that time I was told that I would receive a call back from Chris by the end of the day, but AGAIN I did not get a call back. I need someone to reach out to me so that I can make a formal complaint about my experience. I will be posting this on reviews as well.
0
Lori Fuda
Verifizierte Bewertung
I had a contract with Blue Solar that I…
I had a contract with Blue Solar that I signed in Sept 2025. At 1st they were very responsive but then they merged or were acquired by SunPower. At that point, everything needed to be redone under the new name. I gave them a down payment into an escrow account of $18,000 in February. Since then, communication has deteriorated. It has been a few months since I have received any communication. I have tried calling and emailing and still crickets. I have gotten through to their support line and those people tell me someone will call me back but no one ever gets back to me. At this point, it will soon be 1 year since I started this project and I have no solar panels and am out $18,000. Yesterday while taking to support again, I asked for the direct phone number of the manager the support person was reaching out to help me. I just called that number and it goes directly to voice mail without telling me whose voice mail box this belongs to. When I looked up the number, it does show it is a Sunpower number. I am beyond frustrated. I was told my panels could be installed before the start of 2026 so that I could be eligible for the federal rebates. That never happened. At the same time, I had heat pumps installed and disconnected my oil furnace with the understanding that the solar would be completed about the same time as the heat pumps so that they would help offset the electricity costs of the Heat pumps. Since that did not happen and the winter was colder than normal and the summer has been very hot our electricity bills have been very high. This company is holding my money hostage and is ghosting me. They have cost me a ton of money and I have nothing to show for it but frustration and higher electricity bills. Update: it is now 8/5/2026. Even though they have stated that they are sorry here and on a BBB complaint they still have not contacted me directly to apologize and discuss the return of my deposit. So here I am, more than 2 weeks later and still ghosted by the company, no phone calls, emails, texts and also still no refund of my $18,000 deposit.
0
Wolfgang Praher
Verifizierte Bewertung
Sunpower
Kompetent, zuverlässig, preiswert und freundlich 👍🤩🤩
0
LaTonya Foster
Verifizierte Bewertung
I would give a negative 10 if I could
****Update**** As of today August 10th, 2026, our panels are still not working. We have battery backup and the battery will not stay blue or hold a charge. We've contacted Sunpower every week for the last 5 weeks and they've made appointments for someone to come out to fix the issue with our battery and every appointment no one shows up. Its been six month now and we have never used the solar panels. It just a $70,000 decorative ornament sitting in our back yard, that we have to pay back on top of our high light bill. We're seeking legal help. I would give a negative 10 if I could. We started our install with Sunpower/Blue Raven the very last week in January or 1st week in February 2026. Its June 30th,2026 and our panels are still not installed properly. We are not using them and never have because they are not installed properly. They told us that 12 panels were not working and they ordered 12 replacement panels.That was over 2 months. We still don't have them to this day. One panel cracked on the end. One guy came out and said he was going to order it and it should be a few days. Its been over a month, no panel. Then they sent another crew out a few weeks later and they took the broken panel off. We got a text from SunPower/Blue Raven, stating they would be out on Friday June 26th 2026 and again, no one showed up. As of today, June 30th, 2026, we still have one panel missing and the panels are not turned on for use. Again, it has been since the first week in February when the work was started and they are still not finished. The loan company wants us to start making payments, but we have no service with the panels. In other words, we're still paying a high light bill, and now the bill for the solar panels are due. The worst company ever. I truly regret using these people. Please find someone else to purchase solor panels from.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 90 % der negativen Bewertungen.
Alternativen zu SunPower, Inc.
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Ist SunPower, Inc. seriös?
SunPower, Inc. erreicht aktuell 3,5 von 5 Sternen aus 86 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (1403 North 630 East, 84097 Orem, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden SunPower, Inc.?
Kundinnen und Kunden bewerten SunPower, Inc. im Schnitt mit 3,5 von 5 Sternen („Durchschnittlich“) auf Basis von 86 Bewertungen. 85 davon stammen aus den letzten 12 Monaten.
Wo hat SunPower, Inc. seinen Sitz?
SunPower, Inc. hat seinen Sitz in 1403 North 630 East, 84097 Orem, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu SunPower, Inc. gibt es?
Die bestbewerteten Anbieter in der Branche Energieanlagen und -lösungen sind E.ON UK (3,9 von 5), EDF France - clients particuliers (4,7 von 5), Hive (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SunPower, Inc. beansprucht?
Nein. Das Profil von SunPower, Inc. ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SunPower, Inc. hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet SunPower, Inc. auf Bewertungen?
SunPower, Inc.: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann SunPower, Inc. negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.