Bewertung
2,9
Durchschnittlich · von 5 Sternen
American Airlines Erfahrungen
2,9von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
19
2 in den letzten 12 Monaten
Reisebüro
26%
Anteil 5-Sterne-Bewertungen
Bewertungen (19)
2 in 12 MonatenIhre Stimme
Erfahrung zu American Airlines schreiben
Esther L
Verifizierte Bewertung
Cancer Diagnosis Not Considered an 'Emergency' by American Airlines
I am writing to formally express my deep disappointment and frustration regarding a recent refund request for a non-refundable ticket In late February, I purchased tickets to the UK for travel in May. On March 16th, our lives changed overnight when my husband was diagnosed with cancer following an emergency room visit. As he is the primary financial provider for our household and currently unable to work, our focus has entirely shifted to his treatment and care. When I submitted my refund request with American Airlines, I provided a legitimate doctor’s note confirming his serious illness. I chose the "Serious Illness" category provided on your own website. However, I was told my request did not meet "exception requirements" and that only travel credit would be issued(which I need to be used within a year by the date of purchase of the flight ticket). My travel agent, Capital One, had checked with American Airlines, and informed me that they only accept “death” as a valid exception. I find this response deeply troubling for the following reasons: 1)Contradictory Policies: If American Airlines only considers "death" as a valid reason for a refund, why are options like "Serious Illness" listed on your official refund request portal? Offering these options gives customers a false sense of hope that the airline operates with compassion during a family emergency. 2)Comparison of Industry Standards: Upon receiving the same documentation and story, United Airlines responded with genuine sympathy and granted a full refund. They recognized that no one chooses to cancel a long-awaited family trip unless faced with a true crisis. 3)Lack of Empathy: A cancer diagnosis is an emergency. It is a life-altering event that impacts a family’s financial and emotional stability. Being told that this does not qualify as an "exception" feels dismissive of the hardship my family is currently enduring. I am writing this to highlight a significant gap between American Airlines' stated "options" for customers and their actual practices. Based on this experience, it is clear which airlines truly value their customers during their most difficult moments. I intend to share this experience to ensure others are aware of how American Airlines handles genuine family emergencies before we choose to book with them.
0
Nancy Nelson
Verifizierte Bewertung
The flight was safe and on a clean…
The flight was safe and on a clean aircraft, but overall service was disappointing. Delays were poorly communicated, customer service was unhelpful, and the seating was uncomfortable with no in-flight entertainment. The experience fell short of expectations, especially for a major airline.
0
Stephen
Verifizierte Bewertung
Got delayed by 19 hours waiting on a…
Got delayed by 19 hours waiting on a flight from NYC to Chicago, got no composition other than a $50 travel voucher which expires in 12 months, no use to us, or an apology.
0
Joey Notarte
Verifizierte Bewertung
Waited 4 hours and still did not get…
Waited 4 hours and still did not get thru customer service. My baggage delayed and they are still searching for 6 days now!!!
0
Patrick Malvaso
Verifizierte Bewertung
The new classless "first class"…
I used to always enjoy flying first class but American Airlines took first class to a very "classless level". On a 5 hour trip to Vegas they served woke sandwiches covered with in saranwrap, packages of snacks and let a train of coach customers use the bathroom. We fly coach now, bring our own snacks and use the concourse bathroom before take off.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu American Airlines
Reisebüro-Ranking →Häufige Fragen zu American Airlines
Ist American Airlines seriös?
Für American Airlines liegen bisher 19 öffentliche Bewertungen vor (2,9 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu American Airlines gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,4 von 5), Hays Travel (4,9 von 5), eDreams (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von American Airlines beansprucht?
Nein. Das Profil von American Airlines ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann American Airlines hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet American Airlines auf Bewertungen?
American Airlines: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann American Airlines negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.