Bewertung
2,6
Durchschnittlich · von 5 Sternen
Autohändlerused.mercedes-benz.co.uk
Mercedes Benz Erfahrungen
2,6von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.622
18 in den letzten 12 Monaten
Autohändler
20%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.622)
18 in 12 MonatenIhre Stimme
Erfahrung zu Mercedes Benz schreiben
Mr Stephen Caines
Verifizierte Bewertung
Mercedes E Class 220 AMG convertible…
Mercedes E Class 220 AMG convertible had engine management light come on at 37,000 miles. Mercedes mobile attented and cancelled error code. Light back on the next journey. Took car to Mercedes main dealer at spend over £1000 on 'repair'. Light on on journey home. Car back to Mercedes dealership who identified a secondary failure in EGR module. I refused to pay and dealership agreed to carry out repair. On dealership road test, engine management light on again! Following this I was advised the whole EGR module needed to be changed at a cost of £3500. I refused to pay - Mercedes refused to absorb the cost. I have been a faithful Mercedes owner most of my adult life, indeed I travel a round journey of 90 miles to foster my relationship with my favoured dealership. Mercedes are not the company/manufacturer they used to be. My last Mercedes covered 67,000 with no issues. This one, at 37000 and with full main dealer service history has failed significantly. Mercedes - you need to do better.
0
Yacer Rouibah
Verifizierte Bewertung
Sunroof exploded on M4. They hid the report. They blame a stone that doesn't exist.
My GLC panoramic sunroof spontaneously shattered at 70mph on the M4. My 78-year-old father-in-law and I were showered with sharp glass. I bled. Autoglass confirmed NO impact on the same day. Mercedes-Benz claimed an "impact mark" but hid the inspection report and refused to release any evidence. Their own employee who arranged the inspection later posed as an independent reviewer. He never mentioned the impact mark. DVSA case 048643-260615. After three months, their legal department denies everything and has gone completely silent. Avoid until they replace tempered glass roofs with laminated safety glass.
0
Darren Sharpe
Verifizierte Bewertung
Probably the worst customer service by Mercedes me…
I had reason to contact Mercedes me after i broke down, the level of service was shocking, the handlining of the matter has been unacceptable and has fallen well below the standard i would expect from Mercedes. throughout this matter i feel i have been treated with a serious lack of respect, i had also been given information that i believe was inaccurate or misleading and i do not feel that anyone involved has taken proper responsibility for being honest open and transparent with me. i had to contact Mercedes me several times due to the lack of clear and reliable support provided during my breakdown, not only did a Mercedes tech fail to attend my breakdown the same was said for RAC which is appointed by Mercedes who also failed to attend instead a 3rd party breakdown company by the name of jacksons attended my break down and immediated requested a recovery truck stating my eqc was not safe to drive, but yet again the recovery truck failed to attend. Mercedes me said a courtesy car would be delivered to my work address however yes you guessed it they failed to deliver, so overall i spent 10 hours being bounced from pillar to post with misleading false information and ended up driving my car home under extreme caution after being told it was not safe to do so. The overall service supplied by Mercedes Me is the worst customer experience i have ever experienced in 40 years driving.... totally unacceptable
0
janny
Verifizierte Bewertung
One star is only for the car which is…
One star is only for the car which is beautiful. Disappointed with the service at mercedes benz not one but two off their branches. I took the car to the first branch for a service and a tiny bit vibration they sugested some parts to be replaced on which i agreed hopping that will solve the issue. Work tuck way to long and they said the vibration is still there but you need to drive it for a couple mi and it would get better because of the new parts changed. It did not get better so I call them and then they said you need to pay for a new diagnose check. So i take the car at the second mercedes benz which had a hour free diagnoses. After one hour they come back asking for extra money for the diagnoses to continue just to say that the breaks are not genuine. This left me speechless because the breaks were replaced at the first mercedes benz branch not even 5months ago. It makes me so sad the way I was treaded really I spoke with lots of people form their services trying to solve it and it is embarrassing for mercedes benz more then for me even tho i payed more then £ 5.500 to fix the car they maneget to break one of their best cars and do not care at all.
0
keith
Verifizierte Bewertung
Mercedes Benz West London are AWFUL.
Mercedes Benz West London are the worst dealership I have ever experienced. They make contacting Sky and getting a doctors appointment seem easy. Sure if you are buying a car and shelling out money they are fine. BUT if you have a problem car and I did they are AWFUL. They either don't respond or basically lie. If you are thinking of buying a car from this dealership I just hope you wont have a problem. Oh yes and when they eventually offered to buy my pile of junk back the gave me the lowest possible price and then didn't pay me for 10 days.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu Mercedes Benz
Autohändler-Ranking →Häufige Fragen zu Mercedes Benz
Ist Mercedes Benz seriös?
Mercedes Benz erreicht aktuell 2,6 von 5 Sternen aus 1.622 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Mercedes Benz?
Kundinnen und Kunden bewerten Mercedes Benz im Schnitt mit 2,6 von 5 Sternen („Durchschnittlich“) auf Basis von 1.622 Bewertungen. 18 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Mercedes Benz gibt es?
Die bestbewerteten Anbieter in der Branche Autohändler sind webuyanycar (4,7 von 5), Peddle (4,7 von 5), Arnold Clark (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Mercedes Benz beansprucht?
Nein. Das Profil von Mercedes Benz ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Mercedes Benz hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Mercedes Benz auf Bewertungen?
Mercedes Benz: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Mercedes Benz negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.