Bewertung
4,8
Hervorragend · von 5 Sternen
VANBRUUN Erfahrungen
4,8von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.664
240 in den letzten 12 Monaten
Einkaufen & Mode
91%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.664)
240 in 12 MonatenIhre Stimme
Erfahrung zu VANBRUUN schreiben
Mart Lootsma
Verifizierte Bewertung
Fine ordering experience, really poor aftersales
I bought an engagement ring through VANBRUUN in June this year. I picked VANBRUUN because of the customisation and the ability to seek your own diamond. After having been at local jewellers, this really stood out to me. After ordering the ring with deadline service, I found the information they sent minimal. The deadline service supposedly included that they'd let me know within 24 hours if they would make the deadline. However, besides an order confirmation it remained quiet from the side of VANBRUUN. I had to reach out a couple of times to make sure it would arrive on the scheduled date. To their credit though: the ring arrived exactly on the date I requested and shipping through DHL Express was pleasant. However, I noticed upon arrival that it seemed the diamond was slightly "turned" in the setting compared to the ring itself. Luckily for me, her answer to me (and the ring) was yes. But unfortunately I picked a size too large, so we had to make use of the complimentary resizing service. We're from The Netherlands, but spend a lot of time in Denmark, so we decided to go to the Copenhagen store for the resizing process. Here, we also inquired about the possibility for the diamond to be checked and adjusted. Up until the store visit I felt quite positive about the service I had received. VANBRUUN responds quickly, although maybe not always as clear as you'd want. In the store, however, it started going south. We felt like our issue with the diamond setting wasn't taken seriously at all: the store employee even directly told us that we might be the ones to blame for the twisted setting, despite us showing her a picture taken the moment it had arrived. The employee in the store did not really give much guidance on the sizing of the ring either, despite being asked directly. Frankly, it was quite an unpleasant experience to be in the store. In the end, we decided to have the ring made one size smaller and the Copenhagen store employee would send the ring to production for us. She said she would also make a note to request quality control to have a look at the diamond's position in the setting. We were promised that the ring would be back with us within 10-12 business days on a normal resizing request, but that the quality control could possibly add a couple of days. However, after 9 business days we received an e-mail that the ring had been received by their production facility and that the process from this point on would take about 2-3 weeks. I responded to this e-mail to get some information on whether or not the ring had already been resized and the quality control would take that amount of time, or that the ring was still at the start of the process. It turned out to be the latter. I then tried to explain our situation: that the employee in the store had promised a turnaround time (incl. shipping back to us) of 10-12 business days. Because the replies from VANBRUUN nowhere acknowledged the quality-control-request, I explicitly asked them to look into this as well. To this, we got a reply stating that the handling time from this point would take 3 weeks and that they would check the setting to confirm the diamond was secure. This told us that not only had the store employee misinformed us about the time it would take to resize the ring, she also didn't write down the reason we requested quality control. In general, this whole experience sits wrong with us. The Copenhagen store had promised us a turnaround time of 10-12 business days for the resizing. However, they had been sitting on the ring for a full week before even shipping it to the production facility. When you are a business who is specialised in expensive products with much emotion attached to them, it baffles us that this is how their process is. For us, it meant that for the first 6 weeks of our engagement, we were without the ring for 4 of them, despite their promise of it being with them for only a maximum of 2 weeks. We received the ring back in the correct size, which is good. However, no report of quality control was added. We also do not have any belief or proof something was done to the setting to fix the issue. We have decided to leave it as-is, because we just cannot trust VANBRUUN to take this seriously. We will not return to VANBRUUN when we are to pick out our wedding bands and we would not recommend anyone to buy their engagement ring with them.
0
Mikael Chang
Verifizierte Bewertung
Toppen service!
Väldigt bra service och trevligt bemötande. Kunnig personal. Kan varmt rekommendera Erica som vi träffade och fick hjälp av på plats.
0
Therése Karlsson
Verifizierte Bewertung
Fick hjälp av Moa att välja ut min…
Fick hjälp av Moa att välja ut min förlovningsring och hon var fantastisk! Moa var välkomnande, lyhörd och kunnig. Detta är första gången jag bär en ring överhuvudtaget och jag fick en väldigt bra upplevelse hur allt gick till. Rekommenderar 🥰
0
Julia Falk
Verifizierte Bewertung
Tusen tack för otroligt fint bemötande…
Tusen tack för otroligt fint bemötande Moa, du gjorde det enkelt för mig att göra mina val!
0
Jacob Dahlqvist
Verifizierte Bewertung
Vi är jättenöjda med vår digitala…
Vi är jättenöjda med vår digitala konsultation med Erica som gav bra råd, var trevlig och proffessionell! Kan varmt rekomendera en konsultation med henne!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 85 % der negativen Bewertungen.
Alternativen zu VANBRUUN
Einkaufen & Mode-Ranking →Häufige Fragen zu VANBRUUN
Ist VANBRUUN seriös?
VANBRUUN erreicht aktuell 4,8 von 5 Sternen aus 1.664 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Jakobsbergsgatan 6, 11144 STOCKHOLM, SE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden VANBRUUN?
Kundinnen und Kunden bewerten VANBRUUN im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 1.664 Bewertungen. 240 davon stammen aus den letzten 12 Monaten.
Wo hat VANBRUUN seinen Sitz?
VANBRUUN hat seinen Sitz in Jakobsbergsgatan 6, 11144 STOCKHOLM, SE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu VANBRUUN gibt es?
Die bestbewerteten Anbieter in der Branche Einkaufen & Mode sind Cettire (3,5 von 5), Superdry DE (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von VANBRUUN beansprucht?
Nein. Das Profil von VANBRUUN ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann VANBRUUN hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet VANBRUUN auf Bewertungen?
VANBRUUN: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann VANBRUUN negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.