Visit-App Erfahrungen

1,9von 5 · Mangelhaft

117 Bewertungen

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Bewertung

1,9

Mangelhaft · von 5 Sternen

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117

69 in den letzten 12 Monaten

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10%

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Bewertungen (117)

69 in 12 Monaten

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Nicky A

ES · 15. Juni 2026

Verifizierte Bewertung

Unethical, Unprofessional and Misleading Service That Fails to Honour Its Own policies

Dear Jose Schroder Garcia and Lucas Centelles Fabre, Directors of Visit-App I believed I was applying for an official Australian Government eVisitor visa, which is free for UK passport holders when applied for directly through the Australian Government website. Instead, I was unknowingly directed to a private intermediary website and charged $110 USD per application for four applications, despite the underlying visa itself being free. In my opinion, the website design, sponsored Google advertisement and application process were misleading and did not make the nature of the service sufficiently clear. Your company wrote to me: “After carefully reviewing your request, we would like to reiterate that the maximum refund we are able to offer for the submitted applications is $70 USD.” I accepted this written offer, yet no refund has ever been processed. I have since attempted to contact your company through every customer service channel provided, including australia [at] visit-app.org, Canada [at] visit-app.org, fmm [at] visit-app.org and info [at] visitapp-travel.com. My follow-up emails have simply been ignored. In your public response you stated that customers should continue the conversation through your customer support channels. My question is simple: which channel, when none of the published email addresses receive a response? Reference numbers: 176833121595 176833151413 176833220602 176833257894 I have retained copies of the refund offer, my acceptance, unanswered emails and evidence that Google removed sponsored advertisements after determining they breached Google’s advertising policies. I continue to encourage affected UK and EU consumers to report their experience to the European Consumer Centre (ECC) network.

15. Juni 2026

Miryam

ES · 3. Juni 2026

Verifizierte Bewertung

Be careful: not an official Korean government website

I used this website believing it was an official Korean visa application service. After making the payment, I received a reference number, but it does not appear or work on the official Korean K-ETA system When I contacted the company, they were unable to provide any official proof that my application was submitted to the Korean authorities. They also refused to issue a refund. Based on my experience, this website is not an official government platform and can be misleading for users who are trying to apply for a Korean visa or K-ETA. I strongly recommend that travelers only use the official website

3. Juni 2026

N Arnold

ES · 3. Juni 2026

Verifizierte Bewertung

Follow-Up Review – Misleading, Unethical and Unprofessional Service With No Communication

This is a follow-up to my original review. Dear Jose Schroder Garcia and Lucas Centelles Fabre, Directors of Visit-App After my initial complaint, I received the following written response from australia [at] visit-app.org “After carefully reviewing your request, we would like to reiterate that the maximum refund we are able to offer for the submitted applications is $70 USD. This remains our final offer under the terms and conditions accepted at the time of purchase.” However, despite this written refund offer, no refund has been processed. Since then, I have attempted further contact through the customer service channels and email addresses provided, including: * * australia [at] visit-app.org * canada [at] visit-app.org * fmm [at] visit-app.org * info [at] visitapp-travel.com No meaningful response has been received and communication now appears to be ignored entirely. In your reply you stated: “We genuinely encourage you to continue this conversation through our customer support channel so that we can investigate the details of your case and work towards a resolution.” Which customer support channel are customers actually supposed to use when emails are not being answered? Reference/order numbers: 176833121595 176833151413 176833220602 176833257894 I have retained screenshots of the sponsored Google result, the application flow, the refund correspondence and the unanswered follow-up emails sent to the addresses above. I would still encourage affected customers within the EU/UK to report their experience to the European Consumer Centre (ECC) network.

3. Juni 2026

Alvaro Villatoro

ES · 25. Mai 2026

Verifizierte Bewertung

If I could give zero stars I would

If I could give zero stars I would, this is a scam they will steal your information and charge you 120 usd for something you can do for 7 usd, they mimic the oficial webpage of embassy’s around the world, beware

25. Mai 2026

Visit-App

Antwort des Unternehmens · 25. Mai 2026

Hi Alvaro, I’m sorry to hear that this was your impression of the service and that the experience left you feeling frustrated and concerned. To clarify, Visit App is a private visa-assistance service and not affiliated with any embassy or government authority. We do not issue travel authorisations ourselves. Our role is to support travellers who prefer additional help with the application process, including a manual review of the information submitted, assistance in identifying common errors, multilingual support available 24/7, and guidance throughout the process until the travel authorisation is issued. We also take the protection of personal information very seriously and apply security and privacy measures designed to safeguard customer data throughout the process. I’m sorry if the distinction between the official government fee and our assistance service was not clear enough in your case or if the service did not meet your expectations. If you would like us to review your order or clarify any concerns regarding your application, our support team would be happy to assist you directly. Thank you for sharing your feedback, Visit App Team

Katiu

ES · 23. April 2026

Verifizierte Bewertung

It is clearly a scam!!!!

It is clearly a scam!!!!! The website looks like an official Canadian government page, with no transparent information about fees!!!!! I was misled into paying for a service that should be simple and low-cost!!!!! When I tried to cancel, they refused—even though the eTA they claim to have processed is not valid or even recognized on the official Canadian government system!!!!! I feel deceived and extremely frustrated!!!!! This is unfair, deeply misleading, and should be investigated so others don’t go through the same situation!!!!!

23. April 2026

Visit-App

Antwort des Unternehmens · 23. April 2026

Hi Katiu, I’m very sorry to hear how upsetting and frustrating this experience has been for you. I understand your concern, especially if you believed you were using an official government website and later felt uncertain about the status of your eTA. To clarify, Visit App is a private visa-assistance service and is not affiliated with the Canadian government. Our role is to support travellers who prefer additional help with the application process, including a manual review of the information submitted, assistance in identifying common errors, multilingual support available 24/7, and guidance throughout the process until the travel authorisation is issued. I’m also concerned by your comment regarding the validity of the eTA. If you were unable to verify your authorisation through the official Canadian system, we would absolutely like to investigate this immediately, as there may be an issue with the details used for the verification or with the reference information received. Please contact our support team again with your order number and the information you used to check the eTA status so we can review your case carefully and provide clarification. If something has not been handled correctly, we want the opportunity to resolve it properly. Thank you for taking the time to share your feedback, Visit App Team

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Ist Visit-App seriös?

Visit-App erreicht aktuell 1,9 von 5 Sternen aus 117 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: ES. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Visit-App?

Kundinnen und Kunden bewerten Visit-App im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 117 Bewertungen. 69 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Visit-App gibt es?

Die bestbewerteten Anbieter in der Branche Reisebüro sind Viator.com (4,5 von 5), JustFly (4,1 von 5), TUI (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Visit-App beansprucht?

Nein. Das Profil von Visit-App ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Visit-App hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Visit-App auf Bewertungen?

Visit-App antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.

Kann Visit-App negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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