Vispring Erfahrungen 2026: 4,2 von 5 (634 Bewertungen)

Bewertung

4,2

Gut · von 5 Sternen

Stimmen

634

46 in den letzten 12 Monaten

Möbelhersteller

66%

Anteil 5-Sterne-Bewertungen

Bewertungen (634)

46 in 12 Monaten

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Erfahrung zu Vispring schreiben

John H

GB · 20. August 2026

Verifizierte Bewertung

Lack of (physical) support...

I bought a ViSpring Chiswick via John Lewis. It is a lovely mattress but unfortunately it also causes me back ache, due to lack of support around the hips (I am a side sleeper). At 75 kg and 6 feet tall, the medium tension should be sufficient. Unfortunately I cannot avail myself of the ViSpring exchange programme, due to their ts and cs. So this expensive, high quality mattress is now confined to a rarely used spare bedroom. A waste of money.

0

20. August 2026

Clifford Sacks

GB · 22. Juli 2026

Verifizierte Bewertung

Superb mattress and divan set- top…

Superb mattress and divan set- top quality and worth the premium price. Excellent , patient advice from the Vispring flagship store , Regent Street; Edward was patient with us, took the time to explain the range- and help us find the right fit; and then great after sales follow up!

0

22. Juli 2026

Carl Fisher

GB · 22. Juli 2026

Verifizierte Bewertung

Great customer service

Great customer service from vispring Had an issue with a mattress and Vispring went above and beyond to rectify it Not many companies have this level of service Great to see old school values Highly recommend 5 star service

0

22. Juli 2026

Vispring

Antwort des Unternehmens · 22. Juli 2026

Dear Carl, Thank you for your feedback. We're sorry to hear that your mattress hasn't provided the comfort you were hoping for. The Baronet Superb is one of our firmest mattresses, with a comfort rating of 5 out of 5. A firm tension is generally recommended for those weighing over 16 stone, while a medium tension is typically recommended for those between 11 and 16 stone. This should have been clearly explained by your retailer at point of purchase to advise on feel index and correct tension for body weight. Based on this, the exchange to a medium tension was intended to provide a more suitable level of comfort. Mattress comfort is highly personal, and factors such as body shape, sleeping position and individual preference can all influence how a mattress feels. We're sorry that, despite the exchange, you're still disappointed with your purchase. If you'd like, please contact us directly at info@vispring.com with your order details and we'd be happy to review your case further. Best Regards Vispring customer service team.

Ann White

GB · 1. Juli 2026

Verifizierte Bewertung

Apart from the beds being the best beds…

Apart from the beds being the best beds customer service is also first class and cannot do enough to help you.

0

1. Juli 2026

Paul

GB · 16. Juni 2026

Verifizierte Bewertung

dear oh dear

dear oh dear - customer service fail. ordered a top of the range Vispring mattress from John Lewis (so £15K+). It was a split medium super-king. one side was clearly an ultrasoft, wildly different. we realised within one second of using it and reported back to JL that it was faulty the next day. Well after a delay of some weeks VS reported back that they wanted a photo of the mattress - why? It was faulty. We sent in a photo. After another delay of some weeks VS reported back that they wanted someone to come round and check - why? we are a returning customer with a faulty product - don't you trust us? So a couple of weeks later a nice chap (not a direct VS employee) comes round (we live in the middle of london) and surprise surprise says that the mattress is faulty and he will write a report. So a couple of weeks later we have to take pictures of the zips (didn't the guy coming round do this?) Then it gets ordered I suppose - about a month or so later we were informed that it was ready and booked in a delivery. They showed up last week with the new mattress, and we were then informed that we hadn't "booked to take the old one away" - what exactly we were meant to do with the old super heavy wrong half a king sized mattress we had no idea and had to bed them to take it away (plus suitable financial facilitation) All in all - over 3 months having to sleep on entirely the wrong bed before it was grudgingly replaced. JL were great by the way - but VS have clearly got a customer service screw loose. when you buy a premium product you don't expect to be treated like some sort of liar. Absolutely awful. Oh by the way - the product... now we have it - its just magnificent. 10/10 worth every absurd penny. shame they made us feel like absolute shit on the journey

0

16. Juni 2026

Vispring

Antwort des Unternehmens · 16. Juni 2026

Dear Paul, Thank you for taking the time to share your feedback. Firstly, I would like to sincerely apologise for the length of time it took to resolve the issue with your mattress and for the frustration this caused throughout the process. We understand how disappointing it must have been to wait weeks for a replacement while sleeping on a product that was not performing as it should. While our warranty process requires us to gather evidence of a reported fault, including photographs and, in some cases, an independent inspection, this is intended to ensure that any issues are properly assessed and resolved. However, we appreciate that, from your perspective, the repeated requests for information and the time taken between each stage left you feeling as though your concerns were not being trusted or taken seriously. That is certainly not the experience we want any customer to have. We are also sorry to learn of the confusion surrounding the delivery of your replacement mattress and the collection of the original mattress. As these arrangements are managed by the retailer John Lewis , we were disappointed to hear that the process did not run smoothly and understand the inconvenience this caused. While this aspect of your experience fell outside of Vispring’s direct control, we will ensure your feedback is shared with the retailer so that they are aware of the issues you encountered. Although we are pleased to hear that you are now enjoying your new mattress and that it is meeting your expectations, we regret that the journey to reach this outcome fell well short of the standard of service you rightly expected from a premium brand. We are grateful for your candid feedback and would welcome the opportunity to speak with you directly about your experience. Should you wish to discuss the matter further, please contact our Customer Service team on 01752 366311 or email info@vispring.com, enabling us to discuss your complaint. We would value the opportunity to better understand where we fell short of your expectations and how we can improve going forward. Best Regards Vispring customer service team.

Die Akte

Möbelhersteller

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Typische Antwortzeit unter 24 Stunden. Beantwortet 97 % der negativen Bewertungen.

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Ist Vispring seriös?

Vispring erreicht aktuell 4,2 von 5 Sternen aus 634 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Ernesettle Lane, PL5 2TT Plymouth, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Vispring?

Kundinnen und Kunden bewerten Vispring im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 634 Bewertungen. 46 davon stammen aus den letzten 12 Monaten.

Wo hat Vispring seinen Sitz?

Vispring hat seinen Sitz in Ernesettle Lane, PL5 2TT Plymouth, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Vispring gibt es?

Die bestbewerteten Anbieter in der Branche Möbelhersteller sind DEGHI (4,7 von 5), GarneroArredamenti (4,5 von 5), ArredissimA (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Vispring beansprucht?

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