Bewertung
3,6
Gut · von 5 Sternen
Fachhandel für Sport- und Fitnessgerätevitruvianform.com
Vitruvian Erfahrungen
3,6von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
19
2 in den letzten 12 Monaten
Fachhandel für Sport- und Fitnessgeräte
68%
Anteil 5-Sterne-Bewertungen
Bewertungen (19)
2 in 12 MonatenIhre Stimme
Erfahrung zu Vitruvian schreiben
J DP
Verifizierte Bewertung
I would not recommend buying the Vitruvian+
I would not recommend buying the Vitruvian+. I paid around 3.2k for the machine, another 750 for the Pro Kit, and 1.2k for the lifetime all-access membership. For that price, I expected a premium product with premium support. That has not been my experience. After just over a year, and without heavy or intense use, the machine stopped working properly. One day I started it up and it began flashing orange/yellow. I tried the basic troubleshooting steps: turning it off and on again, installing updates, and following the guidance from support. The issue remained. When I contacted support, I was told I had to open the machine myself. That is unacceptable for a product that costs thousands. I did not buy a premium smart fitness device expecting to repair it myself after barely a year of ownership. I also contacted the warranty department, opened a ticket, and followed up with polite reminders. After two weeks, I still had not received a single meaningful response. Expensive fitness equipment should last for several years, not barely make it past the minimum warranty period. It should work as advertised, and when something goes wrong, it should be backed by competent and responsive customer service. Based on my experience, the Vitruvian+ feels unreliable, and the after-sales support has been poor. I cannot recommend this product to anyone.
0
Jeroen Dubach
Verifizierte Bewertung
Keeps charging my Credit Card after cancellation
Was very happy with the product initially untill I decided to cacel my subscription in January of this year after having used it for several years. Ever since they keep charging my CC. I've reached out to them several times but they are not responding. Terrible service for a supposedly premium brand. Very disappointed in Vitruvian!
0
ERICA WILLIAMS
Verifizierte Bewertung
Once great experience changed into an unpleasant experience
I was enjoying everything about this machine and I didn’t have any issues with customer service until I decided to cancel my $39.00 monthly membership. My credit card was still being charged even after I cancelled my monthly membership. I’ve reached out to them to try to resolve the issues about the two months that they fraudulently charged my credit card. After I canceled my membership they changed to soft ware within my app and took away the premium workouts which is fine because it mentions that users will lose premium features after cancellation. I was only canceling my membership for a few months. This company has put a bitter taste in my mouth, because of their fraudulent actions and the lack of customer service reaching out. They use to have a way in the Vitruvian app itself to cancel membership. Now you have to do it by email. There is no customer service support number either. I reached out to Vitruvian to give them the opportunity to refund me my money and they haven’t responded. My next step is to work with my bank to resolve this issue. Vitruvian is simply being crooks while continuing to charge my credit card against my will.
0
Cameron Francis
Verifizierte Bewertung
Abby on the desk was very rude on…
Abby on the desk was very rude on arrival
0
K Bayliss
Verifizierte Bewertung
Team Vitruvian All The Way - Extremely Well Made Great Product
Since getting the Vitruvian at the start of April, I have been training consistently three times a week on the Vitruvian using their instructor-led classes, which take about 20-30 minutes. Whilst it may not seem very long, they are great workouts and leave me feeling happily exhausted. You pack a lot in during this time and I would say I do the same (if not more) than an hour long PT session where there are longer breaks. Best all of all, I can easily find time to do this so I haven't missed a session since starting. Whilst the app needs some work, overall the trainer is a wonderful tool for consistent home workouts for people that don't have space for a proper gym or the time to go to a gym. I am totally sold on this and love it! Favourite trainer so far is definitely Shantani. She is pure joy and explains the exercises really nicely. I hope she does more classes in future! Oh, and be sure to go for the pro kit because most of the instructor led classes use all of the kit.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Vitruvian
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Ist Vitruvian seriös?
Für Vitruvian liegen bisher 19 öffentliche Bewertungen vor (3,6 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (15 Gordon St, 6015 West Perth, WA, AU) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Vitruvian seinen Sitz?
Vitruvian hat seinen Sitz in 15 Gordon St, 6015 West Perth, WA, AU. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Vitruvian gibt es?
Die bestbewerteten Anbieter in der Branche Fachhandel für Sport- und Fitnessgeräte sind Sportsdirect.com (3,1 von 5), refurbed (4,6 von 5), Cykelpartner.dk (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Vitruvian beansprucht?
Nein. Das Profil von Vitruvian ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Vitruvian hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Vitruvian auf Bewertungen?
Vitruvian: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Vitruvian negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.