Bewertung
4,5
Hervorragend · von 5 Sternen
Einkaufen & Modevivamacity.com
Vivamacity Erfahrungen
4,5von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
251
6 in den letzten 12 Monaten
Einkaufen & Mode
87%
Anteil 5-Sterne-Bewertungen
Bewertungen (251)
6 in 12 MonatenIhre Stimme
Erfahrung zu Vivamacity schreiben
Ezekiel Krop
Verifizierte Bewertung
Disappointing customer service. :(
I want to start by saying I genuinely like this company. Their jewelry is great, and in the past their customer service has usually been solid. Unfortunately, this experience has been the complete opposite. I ordered an earring, and the shipping situation went wrong through USPS — something I fully understand is not directly their fault. Because of that, I reached out immediately hoping we could resolve it together. I did not ask for a refund. I simply wanted the earring I paid for. The first issue was being told my address was “inaccessible” by USPS. That is simply untrue. My apartment complex is accessible 24/7. After confirming this through email, I then received another message asking if the complex was gated and suggesting that “may be why the driver isn’t able to access it” — despite me already clarifying that the location is accessible at all times. After repeating myself again, I was then informed that because my address had already been confirmed, company policy required me to provide an entirely different address for reshipping. This is where the situation became frustrating. I entered the correct address from the beginning. If the address is valid enough for them to accept payment and process an order, why is it suddenly invalid when something goes wrong during delivery? I then asked a very simple and reasonable question: If the package neither arrives to me nor returns to them, what happens? Would I receive a refund? The response I received was essentially that if I do not provide another address, they will not reship the item. That is extremely disappointing customer service. It leaves me wondering: if I place another order in the future using the same address, will they refuse to ship that as well? Or will this “policy” only apply once there is already an issue? At this point, I still do not have the item I paid for, and after several business days, I have yet to receive a meaningful resolution or response. Again, I actually like this company and wanted this to end positively. I never came into this asking for money back or trying to cause problems. I simply wanted the product I ordered and a reasonable effort toward resolving a shipping issue that was outside of my control.
0
Casey
Verifizierte Bewertung
Minor Issues, Quickly Resolved
I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only broke due to soft material and a non-seating locking mechanism but this appears to be an outlier. I would recommend others purchase some of the great items for sale with Vivamacity! If you have any issues, they will gladly resolve them.
0
Lisa Hankes
Verifizierte Bewertung
My husband ordered me a pair of…
My husband ordered me a pair of earrings for Christmas that are too heavy. They refuse to compensate me or let me return them. This is straight up fraud! We are out almost $300 dollars.
0
Asha Lamba
Verifizierte Bewertung
Lovely jewelry and company!
For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into every aspect of the design. The watch itself is so gorgeous too! Looks exactly like the website photos and has a decent weight that definitely attests to the quality of the materials. I am so pleased with my purchase!
0
Jonas Andorsen
Verifizierte Bewertung
Incredibly deceptive marketing
Incredibly deceptive marketing. Probably illegal as well. Will tell you explicitly that 30% is the best Black Friday offer they will offer, and that the discount will not get any better. Then 2 days later they do a 35% sale.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 75 % der negativen Bewertungen.
US
Alternativen zu Vivamacity
Einkaufen & Mode-Ranking →Häufige Fragen zu Vivamacity
Ist Vivamacity seriös?
Vivamacity erreicht aktuell 4,5 von 5 Sternen aus 251 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Vivamacity?
Kundinnen und Kunden bewerten Vivamacity im Schnitt mit 4,5 von 5 Sternen („Hervorragend“) auf Basis von 251 Bewertungen. 6 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Vivamacity gibt es?
Die bestbewerteten Anbieter in der Branche Einkaufen & Mode sind Cettire (3,5 von 5), Superdry DE (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Vivamacity beansprucht?
Nein. Das Profil von Vivamacity ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Vivamacity hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Vivamacity auf Bewertungen?
Vivamacity: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Vivamacity negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.