Bewertung
1,7
Mangelhaft · von 5 Sternen
Volkswagen Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet nicht auf Bewertungen
Stimmen
169
73 in den letzten 12 Monaten
Autohändler
13%
Anteil 5-Sterne-Bewertungen
Bewertungen (169)
73 in 12 MonatenIhre Stimme
Erfahrung zu Volkswagen schreiben
Chris
Verifizierte Bewertung
"Who's your client?"
I connected to someone in another country who couldn't speak English well enough and wasn't familiar enough with his own computer systems. I had to spell my VIN with fake letters over and over again (S as in SUPERMAN!). He then asked me who my "client" was. I had no idea what he was talking about, but after some back and forth, we realized he meant "insurance". It was actually irrelevant, since I'm still covered under the three-year warranty, but after that he couldn't rectify the fact that Volkswagen was responsible for paying for this, but that my insurance was through another company. Cue twenty minutes of holding, followed by a transfer to HIS computer technical help (i.e., he transferred ME to HIS technical help for his computer system - I guess out of frustration?) at which point, I just gave up. Completely useless feature - never again! It ultimately took me 15 minutes to figure out how to change the spare and to do so.
0
L F
Verifizierte Bewertung
2024 Jetta with only 20k miles…
I have a 2024 Jetta with only 20k miles on it. Due to manufacturer defect it prematurely needs new rear brakes pads and rotors. The will not cover it under warranty and are charging $715 to repair. I went to a different nearby service station (national chain) and was quoted a price of $495 for the same service. So now I not only have a defective car but am being price gouged on top of it.
0
Chadee Hajjar
Verifizierte Bewertung
NO ONE ANSWER BACK EMAILS
NO ONE ANSWER BACK EMAILS or calls on 18008228987 SINCE JUNE 12 trying to get a hold of them only sent me automated MESSAGES
0
Crystal Amyx
Verifizierte Bewertung
I’m extremely disappointed with my…
I’m extremely disappointed with my experience with Volkswagen. My vehicle unexpectedly failed while I was in Branson, MO, leaving me stranded with no warning signs beforehand. I had to pay nearly $1,000 out of pocket for towing and a rental car, and despite the circumstances, Volkswagen declined to assist with any of those costs. To make matters worse, it took 7 days to complete the repair. Being without a vehicle for that long while traveling was incredibly stressful and inconvenient. I expected better support and accountability, especially given the situation. Based on this experience, I would not recommend Volkswagen to others.
0
Matt Gulizia
Verifizierte Bewertung
Poor dealership and manufacturer experience and outcomes
I purchased two Volkswagen vehicles in the last 7 years - the first (a 2016 VW Jetta) had an oil leak, and the second, on my current 2022 VW Taos, had a slow coolant leak from the head gasket. This is a known manufacturing defect with my make/model/year (TSB 15-23-01 / Transaction 2071245/1). Volkswagen denied warranty coverage for wrong coolant but refused to provide any technical evidence supporting their claims that this caused the leak. They also refused to engage with me regarding the Magnuson-Moss Warranty Act and if/how it related to my case. Volkswagen's dealership in Austin, Texas had significant trouble diagnosing and repairing my vehicle, costing me thousands of dollars and nearly 4 months while the dealership tried to repair my vehicle. My vehicle underwent 5 consecutive repairs during that time, and I had two open cases with Volkswagen Customer CARE. From my experience, the Volkswagen Customer CARE team is not there to support the customer. They are there to act as a human shield for the company and to make you feel like you're getting somewhere. They simply repeat canned corporate responses like "we stand behind our dealerships' diagnoses", "we're sorry about the issues you're experiencing", etc. without offering adequate support or compensation. VW Customer CARE opened a buyback case on my behalf and said I would hear back within 60 days. When I called in at 60 days, they said they changed their timeline without notice and that cases are now decided in a minimum of 75 days. After putting me through a horrific nearly 6 month experience due to their dealership's inability to diagnose and repair their own vehicles, they denied my buyback case and did not offer any kind of compensation or settlement. I cannot express how disappointed I am with this brand and company and would strongly recommend consumers steer clear of them.
0
Die Akte
Alternativen zu Volkswagen
Autohändler-Ranking →Häufige Fragen zu Volkswagen
Ist Volkswagen seriös?
Volkswagen erreicht aktuell 1,7 von 5 Sternen aus 169 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Hamlin Rd 3800, 48326 Auburn Hills, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Volkswagen?
Kundinnen und Kunden bewerten Volkswagen im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 169 Bewertungen. 73 davon stammen aus den letzten 12 Monaten.
Wo hat Volkswagen seinen Sitz?
Volkswagen hat seinen Sitz in Hamlin Rd 3800, 48326 Auburn Hills, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Volkswagen gibt es?
Die bestbewerteten Anbieter in der Branche Autohändler sind webuyanycar (4,7 von 5), Peddle (4,7 von 5), We Buy Any Car® USA (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Volkswagen beansprucht?
Nein. Das Profil von Volkswagen ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Volkswagen hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Volkswagen auf Bewertungen?
Volkswagen antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.
Kann Volkswagen negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.