Bewertung
1,8
Mangelhaft · von 5 Sternen
Hilton Hotels Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
216
87 in den letzten 12 Monaten
Hotel
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (216)
87 in 12 MonatenIhre Stimme
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Jhessa
Verifizierte Bewertung
Five Stars on Paper, But NOT in Service
We stayed here for 10 days in July. My fiance is more experienced with five star hotels than I am but I wrote this from my own experience based on the other places he has taken me compared to this one and the Hilton Bali didn't compare well. The staff are nice people, but being nice does not equal being good at your job. The worst problem I had was them forgetting my food allergies and not listing the food ingredients on their menu. From the first day we were at the resort, we informed the staff about my food allergies of chicken, eggs, and shrimp. Since we communicated this multiple times, we felt confident the staff would communicate amongst each other, and they would know what I couldn't eat. One day I ordered from the breakfast menu and asked for the eggs to be taken off. The waitress had no idea what I was talking about and had to call a guy from the kitchen who could speak English better to understand. The rest of the meal said bacon and sausage. After taking a bite of the sausage, it tasted funny, because it did not taste like sausage at all. We discovered that it was chicken sausage, yet they had failed to say that on the menu. I ordered it because I thought it was pork sausage. If it was chicken sausage, why didn't they say that on the menu? I had an allergic reaction, so I had to run to our room and take some medicine before it got serious. The rest of the problems with the staff, especially in the executive lounge, were them not remembering orders, or serving food cold. We had a lot of problems with our first room, and they were slow to fix anything. I thought the staff would care more about this, but come to find out that when my fiancé sent in a formal complaint to Hilton, one of the managers responded that we didn't make the staff aware of my food allergies, and that somehow it was our fault that this incident occurred, as if I am a dummy for eating chicken, when I did not know it was chicken, nor is it listed on the menu. I wouldn’t risk myself to that. We had to remind the staff countless times that I could not have chicken, eggs, or shrimp. Their downstairs and pool table restrooms were filthy. The AC in the rooms doesn't get cold enough, and we ended up sleeping hot until they got us a second portable AC. The blinds doesn’t work as well so we couldn’t sleep well. We were on vacation but we didn’t feel like it. My fiancé has already listed everything else, so I won't repeat his review. I'm just giving this review from my perspective. It really doesn't seem like they care that they made a huge mistake. Even one of the waitresses didn't wipe off our table well and left it dirty. My fiance cleaned the rest of the table. Later my fiance waited for the other guest to finish eating to tell her so she wouldn't be embarrassed. When he did, she argued and said she cleaned. He corrected her and said it was only clean because he wiped it again after she left. That's the attitude of the staff. They don't listen. They believe the guest is wrong or just complaining. Or they act like they listen and care but inside they really don't. They just want the guest to think that. They don't understand it's supposed to be a five star resort. The fact that there’s trash on the beach too, it’s literally not what they promote on their photos online. While I enjoyed some of our time there, it doesn’t make me wanna go back. I won’t recommend this resort at all.
0
RViews-K
Verifizierte Bewertung
No longer a trusted Brand in Travel
Over the last 19 days I have traveled West coast to East coast, staying every night but one, in a Hilton hotel, primarily in Tru, Home 2 Suites, Hilton Garden In , and Hampton Inns. The West coast H2S were great! Modern, roomy, clean with full frig and one had an actual kitchen. CoeurD’Alene Idaho Hampton had an incredible studio room for $400 a night, worth every penny, but heading East changed everything! Every Hampton Inn I stayed in from Montana, SD, IA, IN, PA, to GA was a dump! From Filthy Rooms to complete wrecks you’d think Hilton would be ashamed to put their name on. I gave them every chance, wanting to increase my rewards plan with them, but by the time I reached Florida, I swear I’ll never use Hilton again. I have pics to back up my claims, with lamp shades upside down, broken shower handles, filthy shower curtains, garbage like broken dried up waffles under the bedskirt, pretzels behind the TV, carpet so grossly dirty, it was stiff and tacky, turning the souls of my new shoes from white to black. Black mildew around the shower doors, that I could wipe off with my wash cloth, so why was it ignored by housekeeping? Torn wall paper, half patched chipping paint, and having to trade rooms in Georgia because the lock on the door didn’t work! It didn’t take a lot of effort to see these things need cleaning or repair if you care about your job at all, and I blame the managers for not paying attention to the work their employees are supposed to be doing. Hilton obviously doesn’t care about their product to check on the gross neglect their hotels now suffer. Most of these rooms were high $200-$350 a night… less than 15 hours of use. I know I wasn’t staying at the Ritz, but we should expect for $300/a night to at least feel clean and feel safe with locks that work and keys that don’t demagnetize every single time we use them. Get with it Hilton!! But regardless, you’ve lost me, my friends and family members as customers in the future.
0
i.a. Harding
Verifizierte Bewertung
I don't understand the low ratings
I've stayed at several of the Hilton family hotels. I'm not certain where these reviews are coming from and what people are expecting. Every property I've stayed at has been wonderful, especially my experiences with Hampton Inn. My favorite is the Hampton Inn located in Hagerstown MD.
0
Lisa lisa earl
Verifizierte Bewertung
Roach infestation
Re: Homewood Suites 3600 Mt Moriah Rd Durham NC 27707 We have stayed at this location 3 times but this last time was a nightmare! First off our first room on the 3rd floor had roaches! Including in the dishwasher.. it also had a water overflow from the air conditioner which soaked one of our bags. Maintenance did fix the air conditioner issue but when they sprayed for the roaches they used Ortho home defense which is not professional spray. Well the roaches still persisted and I let the front desk know also at that time I mentioned that the pool was inhabitable due to black algae! They didn’t seem very concerned about any of it but they did offer to move us to a new room. Mind you by this time my husband was in the hospital ( the reason we were staying there in Durham) so I ended up having to have my daughter help me pack everything up and move it to the new room on the first floor. Well we got everything moved and before it was unpacked here comes a roach in broad daylight with the kitchen lights on walking across the counter! We immediately went to Walmart and I spent $20 on sprays and bait stations. After spraying there were all kind of earwigs and spiders that were dead on the floor but it didn’t seem to phase the roaches. . I brought my husband home from the hospital on 7/11 only to find out that they deactivated my card keys so I had to put him back in the vehicle and go to the front desk. Our reservation was from 8/3 through 8/13 I had to let them know that there was no way we could stay there past the next morning! Husband just had open heart surgery and very susceptible to infection especially from roaches! I am not the only guest in the hotel that had to move rooms due to non stop construction and roaches and they also stated they roaches were in their second room too. I did call Hilton Corporate and they said that they took this very seriously. Hopefully they close down this hotel until they get this infestation fixed!
0
C***** A****
Verifizierte Bewertung
Hilton has no customer care department…
Hilton has no customer care department that I can contact directly, and explain about my problems and complaints!
0
Die Akte
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Typische Antwortzeit unter 24 Stunden.
Alternativen zu Hilton Hotels
Hotel-Ranking →Häufige Fragen zu Hilton Hotels
Ist Hilton Hotels seriös?
Hilton Hotels erreicht aktuell 1,8 von 5 Sternen aus 216 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Handelskai 269, 1020 Tysons, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hilton Hotels?
Kundinnen und Kunden bewerten Hilton Hotels im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 216 Bewertungen. 87 davon stammen aus den letzten 12 Monaten.
Wo hat Hilton Hotels seinen Sitz?
Hilton Hotels hat seinen Sitz in Handelskai 269, 1020 Tysons, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Hilton Hotels gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,2 von 5), Opodo (4,2 von 5), lastminute.com (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hilton Hotels beansprucht?
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Antwortet Hilton Hotels auf Bewertungen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.