Bewertung
1,3
Schlecht · von 5 Sternen
Zezgo Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet nicht auf Bewertungen
Stimmen
5.096
262 in den letzten 12 Monaten
Mietwagenanbieter
34%
Anteil 5-Sterne-Bewertungen
Bewertungen (5.096)
262 in 12 MonatenIhre Stimme
Erfahrung zu Zezgo schreiben
Laura Medina Bover
Verifizierte Bewertung
Experiencia extraña en Sofia
Al llegar a Zezgo nos dijeron que mi tarjeta de crédito no funcionaba para dejar el depósito. Lo probamos en dos datáfonos y mi banco confirmó que la tarjeta funcionaba correctamente y que había crédito suficiente. De hecho, ese mismo día pude pagar con ella en un supermercado. La única opción que nos dieron para poder llevarnos el coche fue contratar su seguro adicional y dejar 200 € de depósito con una tarjeta de débito. Lo más extraño fue que, mientras estábamos en la oficina, dos clientes españoles nos contaron que les había pasado exactamente lo mismo, aunque su tarjeta sí funcionó posteriormente para pagar unos 600 € por unos daños. No podemos afirmar qué ocurrió, pero la coincidencia nos pareció muy preocupante. Creemos que Zezgo debería investigar si existe algún problema con el sistema de pago en la oficina de Sofia.
0
Chizzo Reed Chiz
Verifizierte Bewertung
HORRIBLE..DONT BOOK!
I would not recommend Flexways/Zezgo based on my experience. From the condition of the rental to the complete lack of communication afterward, this has been incredibly frustrating. I received my rental with only a quarter tank of gas, despite being expected to return it with fuel. I immediately had to spend about $45 on gas. On the final day of my rental, the vehicle suffered an engine malfunction and became completely inoperable. At that point, I had just spent another $35 filling the tank, and the vehicle had to be towed. Because the car broke down, I lost the remainder of my final rental day and was left without transportation while needing to get to an airport two hours away. I had no choice but to spend another $125 on an Uber. What makes this experience even worse is the customer service afterward. No one has contacted me since the incident. I have reached out trying to get answers regarding reimbursement, the status of the towed vehicle, and confirmation that I will not be charged additional fees because I could not physically return a vehicle that was INOPERABLE. Instead of receiving clear answers, I have been left chasing the company for information. I have photographs of the fuel level when I received the vehicle, photographs of the malfunction, receipts, and documentation supporting my complaint. A rental company should not leave a customer stranded because its vehicle breaks down and then make that same customer fight for basic communication and reimbursement afterward. I am requesting reimbursement for my additional expenses and a partial refund for the rental. More importantly, I expect Flexways to take responsibility for what happened and provide an actual resolution instead of leaving a customer with unanswered questions. Terrible experience, terrible follow-up, and absolutely unacceptable customer service.
0
Jovanni McCarthy
Verifizierte Bewertung
I was charged almost $300 for their…
I was charged almost $300 for their insurance even though I already have my own coverage and had paid extra through the booking site for insurance. Then they added another $80 for tolls. After returning the car, they claimed I damaged the vehicle and charged me $750 with no proof, refusing to show the previous time‑stamped photos.This place is a scam. It’s not even located at the airport, which no one mentions during booking. The car itself was disgusting stains everywhere and a terrible smell.Pay the extra money and go with a reputable company. This was the worst rental experience I’ve ever had.
0
munir isa
Verifizierte Bewertung
Do not deal with them at all
Do not deal with them at all. When I arrived at the office(sofia airport, in Bulgarien), instead of getting the car I had reserved, they started demanding a higher price using flimsy excuses. The car I had booked wasn't even there; instead, there was another vehicle that wasn't fit to drive. I was forced to go to a different agency to rent a car.
0
Richter
Verifizierte Bewertung
Stay away from renting any vehicle in Sofia through CarJet / zezgo.
I can only strongly advise against renting a car from CarJet / zezgo in Sofia. By far, it was the worst car rental experience I have ever had anywhere in the world. The disaster started already at pickup: As agreed, I was supposed to pay a deposit of €1,000 with my Mastercard. This was clearly stated in the contract. On site, my card allegedly “did not work” – a very strange claim, because I immediately checked via my phone and laptop whether the card was blocked or if I had reached a limit. Neither was the case. I then called my bank in Germany. They confirmed that there had been no attempt whatsoever to charge €1,000 to my Mastercard. In other words, the payment was not even tried. I was not allowed to pay the deposit with my Maestro card, since this was explicitly excluded in the contract. Particularly absurd: That same morning I had used my Mastercard for shopping without any problem, and after the car rental ordeal I could also pay with it without difficulties – which I had to do quickly, as the fuel tank of the car was empty. In order to get the rented car at all, I was “offered” an alternative: I had to take out a fully comprehensive insurance for an additional €570, which I suddenly was allowed to pay with my Maestro card. Without this extra insurance, I would not have received the car. In practice, I had no choice: either I pay €570 extra, or my reservation is worthless. On top of that, the originally booked Toyota Aygo was simply crossed out in the rental contract and replaced by a handwritten entry of “Skoda Fabia” – with no explanation. Then I was handed the car: completely dirty inside and out, covered in dents and apparently already involved in at least one accident. I would expect such a condition on a scrapyard rather than at a supposedly serious car rental company. Naturally, I did not want to accept the car in this state. The casual response: I was welcome to wait five hours until some returned vehicle might become available – they had nothing else. In order not to waste even more time, I had no choice but to accept this “car”. When I opened the trunk, I encountered the next low point: there was an industrial vacuum cleaner lying inside, the trunk was filthy, with lots of small stones, as if they had been vacuuming the street with it. When I finally drove off, I immediately noticed that there were loud noises from the front left every time the road was uneven – the shock absorber seemed completely defective. As already mentioned, the tank was empty, so I had to go straight to a petrol station. Doing a round trip through Bulgaria with such a vehicle was simply unbearable. The final highlight came from the police: I was pulled over because, according to the surveillance cameras on national roads and motorways, numerous photos had been taken of my car – apparently it did not have a valid technical inspection (TÜV). After I managed to connect the police with the car rental company, the issue was somehow resolved within an hour, but the mere fact that I was driving around in a car that was not properly certified tells you everything you need to know about this company. For me, one thing is clear: this was definitely the last time I rented a car from CarJet / zezgo. I strongly advise everyone to stay away from renting any vehicle in Sofia through CarJet / zezgo.
0
Die Akte
GB
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Ist Zezgo seriös?
Zezgo erreicht aktuell 1,3 von 5 Sternen aus 5.096 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Zezgo?
Kundinnen und Kunden bewerten Zezgo im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 5.096 Bewertungen. 262 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Zezgo gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind DiscoverCars.com (4,6 von 5), Locauto Group (4,7 von 5), Rentcars (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Zezgo beansprucht?
Nein. Das Profil von Zezgo ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Zezgo hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Zezgo auf Bewertungen?
Zezgo antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.
Kann Zezgo negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.