zooplus.no Erfahrungen

4,0von 5 · Gut

456 Bewertungen

Nicht beansprucht Beanspruchen Keine Antwort der Firma

Bewertung schreiben Website besuchen

Bewertung

4,0

Gut · von 5 Sternen

Stimmen

456

70 in den letzten 12 Monaten

Tiere

61%

Anteil 5-Sterne-Bewertungen

Bewertungen (456)

70 in 12 Monaten

Ihre Stimme

Erfahrung zu zooplus.no schreiben

Sindre Tuset

NO · 18. August 2026

Verifizierte Bewertung

God pris

God pris, bra tilbud. God leveringstid. Seriøs firma

18. August 2026

Issa B

NO · 17. August 2026

Verifizierte Bewertung

Super nettbutikk

Kjempegode priser, kvalitetsprodukter, og god service! Første gang jeg har bestilt herfra og jeg er rett og slett imponert

17. August 2026

Melani Ayreek

NO · 15. August 2026

Verifizierte Bewertung

I had an extremely frustrating shopping…

I had an extremely frustrating shopping experience with Zooplus Norway, and after this experience I have decided not to shop there again. I was simply trying to buy kitten food. What should have been a five-minute purchase turned into almost an hour of trying to understand discounts, subscription conditions and changing prices. Zooplus advertised 15% off the first Zooplus Relax order and 5% off subsequent deliveries. I selected Zooplus Relax for both products and scheduled delivery every 13 weeks. The problems started at checkout. First, although Zooplus Relax was clearly activated in my basket, the discount disappeared at checkout. I placed the order believing the discount had been applied, only to discover afterwards that I had been charged the full regular price: 2,758 NOK. I had to cancel the entire order. After going through the process again, I eventually discovered that my selected payment method, Apple Pay, was not compatible with Zooplus Relax. Choosing Apple Pay silently converted the Relax subscription into a one-time purchase and removed the Relax discount. This information only became clear much later in the checkout process. I changed the payment method to a debit/credit card. Finally, Zooplus Relax remained active. But then there was another problem. My new basket total was 2,198 NOK. Zooplus continued to advertise “-15%” for the first Relax order. 15% of 2,198 NOK is 329.70 NOK. So a 15% discount should result in approximately 1,868 NOK. Instead, the final price displayed for my first order was 1,998 NOK — a saving of only 200 NOK, or approximately 9.1%. The page simultaneously showed: “Zooplus Relax –15%” while the actual checkout calculation did not give me 15% off the basket. For future deliveries, the website shows a total of 2,088.20 NOK, which correctly corresponds to the advertised 5% Relax discount. So the 5% calculation is perfectly understandable. The advertised 15% first-order discount is not. I have screenshots documenting every stage: the Relax selection, the advertised 15%, the conversion to a one-time order because of the payment method, the full-price cancelled order, and the final prices. Customers should not have to spend this much time investigating a discount themselves to understand what they will actually be charged. If an offer says 15% off the first Relax order, the checkout should transparently show exactly what the 15% applies to, the original eligible amount, the discount in NOK, any exclusions, and the final amount — before the customer pays. This experience destroyed my trust in the pricing and checkout process. I cancelled my original order, and I will not be purchasing from Zooplus again.

15. August 2026

zooplus.no

Antwort des Unternehmens · 15. August 2026

Hi Melani, Thank you for taking the time to share such detailed feedback. We are truly sorry to hear how frustrating and disappointing this experience has been for you. What should have been a simple purchase clearly became far more complicated than it should have been, and we completely understand why this affected your trust in our checkout process. We appreciate you highlighting both the payment method issue and the way the discount was presented. We understand how confusing it must have been to see a 15% discount advertised while the final savings appeared lower than expected. To clarify, the 15% zooplus Relax discount is only available on the first zooplus Relax order for customers who have not previously used the subscription service. In addition, the 15% discount is valid only once per customer account and is capped at a maximum discount of 200 NOK. For all subsequent zooplus Relax deliveries, the regular 5% subscription discount applies. That said, we completely understand that this may not have been communicated clearly enough during the ordering process. We agree that promotional terms and final pricing should be transparent and easy to understand before a customer completes their purchase. Your feedback on this is extremely valuable, and we will make sure it is shared with the responsible team for review. Customer satisfaction and transparency are among our highest priorities, and we are genuinely sorry that we did not meet your expectations on this occasion. Thank you again for bringing these concerns to our attention. We appreciate the time you took to document your experience and provide such constructive feedback. While we regret that this situation has led you to reconsider shopping with us, we hope we may have the opportunity to restore your confidence in the future. Kind regards, zooplus Team

Tone

NO · 6. August 2026

Verifizierte Bewertung

Ikke de billigste, men..

Fornøyd med zooplus! De har et utvalg så spennende at jeg føler meg som en ekspedisjonsleder i dyreutstyr-Amazon. Ting man aldri ser i vanlige butikker. Maten er litt dyr her, så den kjøper jeg bare på tilbud. Derimot handler jeg som en gal på snacks, utstyr, klær og leker. Kjæledyret mitt lever nå mer luksuriøst enn meg. Hvis noe går galt, ordner butikken det raskere enn jeg rekker å bli sur – de er profesjonelle. Rask levering gir ekstra trygghet. Medlem siden 2019 og fortsatt fast kunde.

6. August 2026

Anita

NO · 5. August 2026

Verifizierte Bewertung

Doblet prisen på hundefôr

Prøvde å skrive en anmeldelse på deres egen side om hundefôret som ble kjøpt. Noen dager etter hadde de plutselig doblet prisen. Dette er tross alt et billigfôr og ikke verdt så dyrt som den prisen de satt det opp til. Dette vil de ikke publisere.

5. August 2026

zooplus.no

Antwort des Unternehmens · 5. August 2026

Hei Anita, Vennligst aksepter våre oppriktige unnskyldninger for det sene svaret, og takk for at du tok deg tid til å dele tilbakemeldingen din. Vi er virkelig lei oss for å høre om opplevelsen din og forstår hvor skuffende det kan være når prisen på et produkt endrer seg uventet. Priser kan av og til variere på grunn av faktorer som leverandørkostnader, kampanjer og markedsforhold. Samtidig forstår vi godt bekymringene dine, og vi setter pris på at slike endringer kan oppleves som overraskende. Vi beklager også at du er bekymret for publiseringen av anmeldelsen din. Tilbakemeldinger fra kunder er svært viktige for oss og hjelper oss med å forbedre både produktene og tjenestene våre. Hvis du har spørsmål eller bekymringer knyttet til priser eller aktuelle tilbud, oppfordrer vi deg gjerne til å kontakte vårt kundeserviceteam direkte på service@zooplus.no. De vil gjerne se nærmere på saken din og gi deg all informasjonen de har tilgjengelig. Takk igjen for din ærlige tilbakemelding. Vi setter stor pris på din mening og håper å få muligheten til å gi deg og kjæledyret ditt en bedre opplevelse i fremtiden. Med vennlig hilsen, zooplus Teamet

Die Akte

Tiere

Alternativen zu zooplus.no

Tiere-Ranking →

Häufige Fragen zu zooplus.no

Ist zooplus.no seriös?

zooplus.no erreicht aktuell 4,0 von 5 Sternen aus 456 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: NO, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden zooplus.no?

Kundinnen und Kunden bewerten zooplus.no im Schnitt mit 4,0 von 5 Sternen („Gut“) auf Basis von 456 Bewertungen. 70 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu zooplus.no gibt es?

Die bestbewerteten Anbieter in der Branche Tiere sind VakantieVeilingen - Nederland (4,0 von 5), VakantieVeilingen - België (4,2 von 5), Medpets (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von zooplus.no beansprucht?

Nein. Das Profil von zooplus.no ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann zooplus.no hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet zooplus.no auf Bewertungen?

zooplus.no lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.

Kann zooplus.no negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

Erfahrung teilen Zur Startseite