Bewertung
2,0
Mangelhaft · von 5 Sternen
Flugsuchmaschineaegeanairlines.com
Aegean Airlines Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
74
12 in den letzten 12 Monaten
Flugsuchmaschine
16%
Anteil 5-Sterne-Bewertungen
Bewertungen (74)
12 in 12 MonatenIhre Stimme
Erfahrung zu Aegean Airlines schreiben
IR
Verifizierte Bewertung
Very disappointing customer support
I’m genuinely sad to leave this review, especially as a Greek customer who always wants to support Greek companies. I accidentally left my prescription glasses in the case in front of my seat on an Aegean flight. I realised this shortly after passing passport control at Heathrow. Unfortunately, the Heathrow staff could not contact the gate or the aircraft, as I was told that Aegean does not cooperate with Heathrow Lost & Found. At the Aegean ticket desk, I met another passenger who had also left a personal item in the same area in front of their seat. We were simply told that the aircraft had already departed and that the cleaning team had only found a piece of hand luggage. This raises serious concerns about how thoroughly the aircraft was checked during cleaning, which is ultimately Aegean’s responsibility. At the same time, I contacted Aegean Airlines customer support by phone. I was asked to complete an online form, which still has not received a response. I was also told that they could not contact the aircraft or inform the team at the arriving gate. I was advised to call again the following morning to try to move the situation forward. My father even went to Athens Airport Lost & Found at 4:30 a.m. to try to help, but again, nothing had been reported, and no one was willing to contact the aircraft or the gate directly. While trying to resolve the issue through the call centre, I was eventually told to contact Aegean through social media because their team supposedly has direct communication with the aircraft. Unfortunately, I was met with automated AI responses instead of actual support. Today, when I made my final attempt to contact the customer support centre, I was told to wait and that the responsible customer support agent from the relevant department would get back to me by email, as they were reviewing my request. This was a situation that could potentially have been resolved very easily if someone from the company had been willing to communicate and genuinely help. Instead, I was passed from one department to another with no real assistance. Very disappointing experience and, in my opinion, far too expensive for the level of customer service provided.
0
Laura Hogan
Verifizierte Bewertung
No regard for my comfort
Dog in distress had me on the verge of a panic attack. The person sitting directly behind me had their pet dog who was clearly not there for medical reasons and not a trained companion dog. I have experienced dogs on flights before with no issues. In this case the dog began whining as soon as it could smell the food being served. The owner took it for a little walk to calm the dog and it settled again . Until the last hour of the flight. The dog was clearly in distress, whining loudly right behind my right ear, shaking my chair and panting and sweating profusely. I have a neurological disorder and this experience over a long period was overwhelming me, I was clearly in distress, crying with my husband attempting to comfort me. No staff member asked if I was ok at any point. My comfort was not considered. That dog was a pet and should have been removed and it I should have been asked if I was ok. Upon leaving the aircraft the hostess looked at me with disgust and again did not show any concern toward my well-being.
0
Carla Nijlunsing
Verifizierte Bewertung
Goede vlucht
Voor t eerst gevlogen met Aegean Airlines. Topervaring! Schoon, vriendelijk en zeer goede communicatie. Bovendien goed ( gratis) eten en drinken. Niet duurder dan andere maatschappijen. Absolute aanrader.
0
Axel A
Verifizierte Bewertung
På grund av att flyget var försenat…
På grund av att flyget var försenat missade vi vår connecting flight hem från Aten. Fick ingen hjälp alls av Aegeans personal i Aten. Var tvungna att boka hotell för natten och köpa nya flygbiljetter till nästa dag så att vi kunde komma hem. Nu hemma igen och försöker få någon kompensation från Aegean...men mailar bara med en AI bot och kommer inte vidare. Har iallafall förstått så mycket som att vi ej kommer att få någon ersättning alls trots att detta helt och hållet berodde på Aegeans oförmåga med att hålla sina tider.
0
Ale Lagunes
Verifizierte Bewertung
I don’t understand all the negative reviews..
I don’t understand all the negative reviews. We recently travelled with Aegean with our cat in cargo and had a very good overall experience. Our cat was handled with care and arrived safely at the destination. Of course, we provided a secure IATA-approved crate with screws and zip ties for extra protection. The staff was very kind and helpful on all legs of the journey, and even though the first flight was slightly delayed, everything turned out fine. I do have to say, though, that most of our suitcases arrived quite damaged, with some broken wheels and cracks. Still, we’ve had far worse experiences with other airlines like Pegasus or Turkish Airlines, which can’t really be compared to Aegean. Customer service was also very attentive and kind, and they answered all our questions. Thank you, Aegean Airlines!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Aegean Airlines
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Ist Aegean Airlines seriös?
Aegean Airlines erreicht aktuell 2,0 von 5 Sternen aus 74 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Viltanioti 31, 145 64 Kifisia, GR) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Aegean Airlines?
Kundinnen und Kunden bewerten Aegean Airlines im Schnitt mit 2,0 von 5 Sternen („Mangelhaft“) auf Basis von 74 Bewertungen. 12 davon stammen aus den letzten 12 Monaten.
Wo hat Aegean Airlines seinen Sitz?
Aegean Airlines hat seinen Sitz in Viltanioti 31, 145 64 Kifisia, GR. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Aegean Airlines gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Aegean Airlines beansprucht?
Nein. Das Profil von Aegean Airlines ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Aegean Airlines hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Aegean Airlines auf Bewertungen?
Aegean Airlines: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Aegean Airlines negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.