Bewertung
1,7
Mangelhaft · von 5 Sternen
Aer Lingus Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.563
654 in den letzten 12 Monaten
Flugsuchmaschine
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.563)
654 in 12 MonatenIhre Stimme
Erfahrung zu Aer Lingus schreiben
Bruno Crenon
Verifizierte Bewertung
Incompétents mais chaleureux
Le personnel est plutôt souriant, c'est le point fort. Sinon, le vol a du retard, on attend dehors à l aéroport de Édimbourg,il pleut, le personnel ne s occupe pas des clients mais se parlent entre eux, les indications de transit sont fausses, l'avion attend 15 minutes avant de faire débarquer les passagers. Quelle désorganisation pour la compagnie nationale à Dublin . En résumé, incompétents mais chaleureux.
0
John C
Verifizierte Bewertung
Cancelled our flight from MCO to DUB…
Cancelled our flight from MCO to DUB and told to come back the next day at 1pm to check in for a 4pm replacement. The replacement was never arranged and nobody from Aer Lingus was in the airport to provide information. They didn't communicate via email, SMS or phone calls. Instead, we were told to go away for another day and then come back for a flight without any information again. Save yourself the hassle, travel with anybody but this airline. Unprofessional and cruel doesn't quite cover how bad these people are. The customer service and staff from top to bottom are truly terrible.
0
Andy Moore
Verifizierte Bewertung
The most difficult airline in the…
The most difficult airline in the world. Frustrating to deal with, hard to get your boarding pass digitally, and no flexibility. I missed my flight due to a delay with a partner airline, despite having flights available they made every wait until the next day. Avoid this airline, book Ryanair if possible instead.
0
Theresa Houlihan
Verifizierte Bewertung
Avoid at all cost!
If I could give them a negative 100 that would be a kindness. I recently tried to book flights and despite being given booking references on each attempt, was told I needed to contact Aer Lingus to confirm the booking. I was told by the customer service agent that the first booking could not be completed due to an issue with the app. She informed me to use the online booking system instead. The same thing happened when booking online. However, when I contacted Aer Lingus the customer services agent told me I needed to contact their partner airline due to an issue with a connecting flight. This is something I have never had to do but I did it, despite being skeptical. I was told by the partner airline the issue was with Aer Lingus. At this stage I didn’t know who to trust so I requested to speak to a supervisor and was told a supervisor was not available and that my issue would be escalated. I was also told to use the online complaint form to highlight my issues. The supervisor refused to speak to me despite waiting for several days and the response to my complaint was to use the app to book my flight. Completely ignoring the issues I raised with both the app and the online booking system. It is clear to me that Aer Lingus no longer cares about long standing loyal customers who previous to this experience would have rated them highly. This is the most shockingly bad customer services experience I have ever had and has been so stressful and frustrating.
0
Parveen Spragg
Verifizierte Bewertung
Seriously the one star is generous!!
Seriously the one star is generous!! Long haul flight back from America with connection flight back to Birmingham via Dublin. Aircraft is too small not comfortable, same as going to Europe. Our flight was delayed by 4 hours from Newark, but had already boarded the flight. When finally in the air, the crew announced no food in the plane because of the delay! So went over ten hours without food which we were expecting and had no food in us. My husband is diabetic and needs to eat on a regular basis. Our connecting flight was an even smaller aircraft so the seats we paid for were not available either. We have complained to customer services twice for a partial refund but it was refused. Just an apology. Definitely would never use this airline again even if I had a free ticket!!!!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu Aer Lingus
Flugsuchmaschine-Ranking →Häufige Fragen zu Aer Lingus
Ist Aer Lingus seriös?
Aer Lingus erreicht aktuell 1,7 von 5 Sternen aus 1.563 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Aer Lingus?
Kundinnen und Kunden bewerten Aer Lingus im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 1.563 Bewertungen. 654 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Aer Lingus gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Aer Lingus beansprucht?
Nein. Das Profil von Aer Lingus ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Aer Lingus hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Aer Lingus auf Bewertungen?
Aer Lingus: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Aer Lingus negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.