Bewertung
1,5
Mangelhaft · von 5 Sternen
Air India Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.269
493 in den letzten 12 Monaten
Flugsuchmaschine
13%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.269)
493 in 12 MonatenIhre Stimme
Erfahrung zu Air India schreiben
Shereen Junaid
Verifizierte Bewertung
Subject
Subject: Formal Complaint – Discriminatory Treatment at Mumbai Airport Dear Sir/Madam, I am writing to make a formal complaint about the treatment my son and I received at Mumbai Airport during our transit from Colombo to London on 29 August 2026/early 30 August 2026. We travelled on Air India flight AI129, scheduled to depart Mumbai at approximately 4:30 a.m., with a transit time of about two and a half hours. Our documents and onward boarding passes had already been checked and issued in Colombo. Nevertheless, we were subjected to repeated checks in Mumbai, causing unnecessary stress and reducing our transit time. I am particularly concerned that, while we were queuing, I heard a staff member say in Hindi: “Keep both Sri Lankan passports down and take all British passports.” As I speak Hindi, I understood the comment clearly. This appeared discriminatory, and I request a formal investigation, including a review of CCTV, staff rosters and transfer-desk records. The staff member refused to identify himself, and his colleagues claimed not to know his name. Staff also appeared not to be wearing visible identification badges. Although we had substantial time before departure and were Priority Pass holders, we were told we could not use the lounge and would be taken directly to the flight. We were then escorted to Gate 8, where another screening took place. Boarding had not started when we arrived, depriving us of the opportunity to use the lounge or airport facilities. We also discovered that our Colombo–Mumbai boarding passes and share-code documentation had been retained. Please investigate and explain: Why our documents were checked repeatedly. Why Sri Lankan passports appeared to be singled out. Whether British passengers received the same treatment. Why we were denied lounge access and escorted to the gate early. Why our documents were retained. Why the staff member refused to identify himself. Who was responsible for the transfer desk and screening. I fully respect legitimate security procedures. My complaint concerns their apparent discriminatory and unprofessional application, the repeated checks, refusal to identify staff, denial of lounge access, unnecessary escort and retention of our documents. Please conduct a full and impartial investigation and provide a substantive written response addressing these points. I also request confirmation of the personnel involved, where possible, and the outcome of the investigation. This incident was distressing and humiliating for both me and my son. I will retain all relevant travel documents and evidence. Yours faithfully, Shereen Junaid
0
Hakim Yahiaoui
Verifizierte Bewertung
Expérience désastreuse
Expérience désastreuse. On prend nos billets de longs mois avant pour avoir des tarifs plus bas. Les vols (Singapour-Paris) avec escale de 2h à Delhi sont modifiés à de nombreuses reprises. Ils nous proposent des vols alternatifs qui ont tous une vingtaine d'heures d'escale, ou alors un remboursement qu'on ne peut pas accepter car les prix des vols ont flambé depuis notre achat. On est donc obligé d'accepter le vol alternatif. Au final, on a perdu une nuit d'hôtel non remboursable à Singapour, on a dû prendre une nuit à Delhi, et prendre un autre train à l'arrivée. Total des pertes, environ 800 euros. Lors de mes nombreux appels au service client, ils m'avaient indiqué de faire une réclamation ensuite pour prise en charge des frais perdus. Ils ont tout refusé malgré mon insistance, prétextant que les changements ont été annoncés plus de 14 jours avant. Je voyage depuis des années sur de nombreuses compagnies et je n'avais jamais vu une politique commerciale aussi médiocre. On m'avait dit au téléphone que je pourrai demander au comptoir un surclassement et accès lounge, avec note dans mon dossier en ce sens. Biensur au comptoir, ils disent n'avoir aucune note et ne veulent rien entendre. J'ajoute que les avions étaient dans un mauvais état avec écrans qui ne fonctionnent pas pour un trajet de 10h. En conclusion, NE PAS VOYAGER AVEC CETTE COMPAGNIE. Vous paierez moins cher mais les galères derrière n'en valent pas la peine.
0
Elza Xu
Verifizierte Bewertung
They don't care about you
I flew with my husband, who had recently undergone open-heart surgery, on Air India because they were the only airline offering a direct flight from Delhi to Bali. Given his condition, we paid extra for Premium Economy specifically so he could have more legroom and a reclining seat. We also completed the required medical assistance form and requested a special meal for him. Unfortunately, the actual experience fell far short of what we expected. His Premium Economy seat was broken and could not recline. When we raised this with the cabin crew, the solution offered was to move him to Economy. This was particularly concerning because moving a recovering heart-surgery patient to a lower-class seat with less space and no additional recline was clearly a downgrade that could negatively affect his condition. My husband had a vein graft taken from his leg during surgery, so having sufficient space to change position and keep his leg comfortable was important. Being confined to the more restrictive seat resulted in significant swelling in his leg during the flight. What was even more disappointing was the complete lack of effort to find a reasonable solution. They could have asked another Premium Economy passenger whether they would voluntarily exchange seats, considered upgrading him to Business Class, or offered appropriate compensation such as miles. Instead, the only solution they offered was amenities and an extra pillow. At that point, I honestly had to laugh. A pillow was not going to fix a broken seat or address the needs of a passenger recovering from major heart surgery. He only managed to move to another Premium Economy seat because another passenger voluntarily offered her own seat. In other words, the solution did not come from the airline or the cabin crew but came from the kindness and initiative of a fellow passenger. When I told the senior crew member how unacceptable the situation was, the response was essentially, “Yes, it is, but the flight was full and the passenger offered her seat.” There was no real acknowledgement that Air India itself had failed to provide the Premium Economy seat we had paid for, nor any indication that the crew had made a genuine effort to find a better solution. The fact that another passenger solved the problem does not remove the airline's responsibility for the original failure. Even after moving seats, the replacement seat had not been properly cleaned. The passenger who gave up her seat actually asked me to clean it. The crew did not even offer to take care of this until I specifically asked the crew member to clean the seat. The special meal we had requested was also incorrect. When we asked for an alternative meal or some snacks so he could take his medication, the response was extremely slow and required consultation with a senior crew member. Most concerningly, we were eventually refused a simple snack with the explanation: “We have served you food and we have a full flight to feed.” After more than 20 years of frequent travel with many different airlines, this was honestly the first time I have experienced a flight attendant refusing such a basic request from a passenger with a documented medical need and citing limited food availability on board as the reason. I understand that a full flight creates operational challenges. But when a passenger has declared a serious medical condition, completed the required medical assistance process, and paid extra for a more suitable seat, I would expect the airline and its crew to make a genuine effort to find a safe and reasonable solution. What disappointed me most was not the broken seat itself. Things can go wrong. It was the lack of empathy, initiative, and willingness to actually solve the problem. Offering an extra pillow to a recovering heart-surgery patient as the only solution was, frankly, laughable. Honestly, the way the senior crew member spoke to me and my husband, including her choice of words and tone, made us feel as though we were asking for special treatment, when we were simply exercising our rights as paying customers and asking the airline to provide the service we had paid for and the assistance we had properly requested.
0
Deepa Sahukar
Verifizierte Bewertung
I contacted air India service through…
I contacted air India service through email to postpone my flights, they were so unsupportive and not helpful at all. Absolutely useless
0
cliffton benham
Verifizierte Bewertung
The most pathetic experience I have had…
The most pathetic experience I have had in the last 15 years of travelling frequently the staff at the check in counter behave like they are doing us a favour and as if they doing the job for free not even 1% of customer Care experience no etiquette how to speak and how to treat customer who are the reasons why they have jobs … and then my colleague was called for Some issue with his baggage was asked to wait for an hour and then they did Not even give him any information about what’s wrong and said the baggage will come later he basically got treated like he was carrying freaking drugs My company is going to stop using air India as preferred flight and will use a different vendor here on The most messed up people work for air india
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
IN
Alternativen zu Air India
Flugsuchmaschine-Ranking →Häufige Fragen zu Air India
Ist Air India seriös?
Air India erreicht aktuell 1,5 von 5 Sternen aus 1.269 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: IN. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Air India?
Kundinnen und Kunden bewerten Air India im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 1.269 Bewertungen. 493 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Air India gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Air India beansprucht?
Nein. Das Profil von Air India ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Air India hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Air India auf Bewertungen?
Air India: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Air India negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.