Bewertung
1,3
Schlecht · von 5 Sternen
Avis Car Rental Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
119
47 in den letzten 12 Monaten
Mietwagenanbieter
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (119)
47 in 12 MonatenIhre Stimme
Erfahrung zu Avis Car Rental schreiben
Toni Whistler
Verifizierte Bewertung
AVIS and their Unethical Practices
We had a prepaid reservation for a car from Lisbon airport. On pickup we declined additional insurance etc as this was covered by our credit card. After returning home additional charges (several $100) appeared on our credit card. On contacting the company the additions were for the insurance etc.we had declined. Plus a tank of gas, even though we returned the car fully fueled. Beware that Avis has you sign contracts on a tiny screen, in Portuguese, and even though the agent reassures you several times that the items discussed have been declined, you are likely to be billed for them. Plus the company never responds even if they "promise* they will have answers to you in a specified period of time. Shall never ever use AVIS again. IMO this company is unethical and fraud seems to be a common practice.
0
tianna lyles
Verifizierte Bewertung
I am writing to formally complain about…
I am writing to formally complain about the cancellation of my prepaid car rental reservation less than 24 hours before my scheduled pickup. I was contacted by the local branch and informed that they did not have a vehicle available for my reservation. When I spoke directly with the site manager, she stated, “I don’t have any cars available for you, love.” I found this response extremely unprofessional and inappropriate, particularly in a customer service interaction. The use of “love” when communicating with a customer in this situation was unnecessarily familiar and did not reflect the level of professionalism I expect from a company representative. What is especially concerning is that I had prepaid for this reservation and was given less than 24 hours’ notice that the company could not fulfill the reservation. I contacted corporate customer service for assistance and connected the corporate representative with the local branch. During that conversation, the branch manager stated that the location was a franchise and that there was nothing corporate could do other than move my reservation to another location or issue a refund. This situation left me in an extremely difficult position, despite having fulfilled my obligation by paying for the reservation in advance. I should not have to deal with the consequences of a vehicle shortage or a branch’s inability to honor a confirmed, prepaid reservation with such little notice. I am requesting that this complaint be formally reviewed, including the handling of my reservation, the communication from the local branch, and the conduct of the site manager. I would also like clarification regarding what measures will be taken to prevent customers with confirmed prepaid reservations from being placed in this situation in the future. I expect a response addressing both the cancellation of my reservation and the unprofessional manner in which I was treated.
0
Beth
Verifizierte Bewertung
bad customer service
had an issue with my booking and was just trying to change the driver on the car. The people at the front desk were not helpful at all and didn’t really seem interested in helping me find a solution I’ve rented cars plenty of times and have never felt this unsupported when trying to sort out a booking customer service really needs to improve
0
Kristen Claudio
Verifizierte Bewertung
I live in Tallahassee Florida and I was…
I live in Tallahassee Florida and I was in an emergency situation and dire need of a rental car. After being scammed once and almost scammed again in the same day, I called Avis/Budget at the Tallahassee airport, they said come in. So I did,I wasn't there more than 5 minutes and Lauren was so nice, professional, and quick!! She made it possible for my husband and I to see his father before he passed away!! Excellent service from Lauren she's an angel!! Upon returning the vehicle everything went smooth as well no more than a couple minutes at the counter, I was stressed out and I can't remember the girl's name but she was sweet too!! Best customer service all the way around!! Please check with Avis/Budget before you rent anywhere else!! I would give them 10 Stars if I could!!
0
Simon
Verifizierte Bewertung
Warning: Hidden costs added without disclosure!
Warning: Hidden charges at the counter, refund promised in writing and never paid Anyone booking a rental car here should know exactly what they are getting into. I rented a vehicle from 06/04 to 06/15/2026 at the Washington Dulles Airport location, booked through Auto Europe (reservation number 10216685DE3), rental agreement number 638411244. What happened afterwards, in my view, points to a pattern where customers are pushed into extra costs at the counter that many will never think to question. At the counter, I was told the toll package was essential for a longer road trip like mine. I was never informed that toll charges could also be paid on a pay-per-use basis without the package. I signed on a small digital signature pad without being shown or walked through an itemized breakdown, and I never received a printed contract. It was only when I checked my credit card statement at the hotel that I realized the 604.05 USD charge was not part of the base rate already prepaid through Auto Europe, but a completely separate, additional charge. It gets worse. After I filed a complaint (Case ID 82547993), the assigned representative confirmed in writing on 06/28/2026 that three optional products, Personal Accident Insurance, Personal Effects Protection, and Extended Roadside Assistance, had been added to my booking without my informed consent, and offered a refund for them. I accepted that refund in writing the same day. What followed: nothing. Despite repeated follow-ups (including 07/11/2026) and copying in two additional contacts in Customer Service (a manager and a director), I was met with complete silence. No payment, no response, no explanation. In plain terms: an Avis representative admitted in writing that I had been charged for services I never knowingly agreed to, promised a refund, and then that promise was simply not honored. If a company won't even follow through on its own written commitments, it raises real questions about how the rest of its business practices work. Conclusion: Not recommended. Check every single line item at the counter before you sign, and don't count on a promised refund actually being paid. Be careful with the hidden costs and the customer service here.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Avis Car Rental
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Ist Avis Car Rental seriös?
Avis Car Rental erreicht aktuell 1,3 von 5 Sternen aus 119 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Sylvan Way 6, 07054 Parsippany-Troy Hills, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Avis Car Rental?
Kundinnen und Kunden bewerten Avis Car Rental im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 119 Bewertungen. 47 davon stammen aus den letzten 12 Monaten.
Wo hat Avis Car Rental seinen Sitz?
Avis Car Rental hat seinen Sitz in Sylvan Way 6, 07054 Parsippany-Troy Hills, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Avis Car Rental gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Avis Car Rental beansprucht?
Nein. Das Profil von Avis Car Rental ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Avis Car Rental hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Avis Car Rental auf Bewertungen?
Avis Car Rental: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Avis Car Rental negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.