Bewertung
4,8
Hervorragend · von 5 Sternen
Gästeunterkunftbluepuffinstays.co.uk
4,8von 5 · Hervorragend
Bewertung
Hervorragend · von 5 Sternen
Stimmen
40 in den letzten 12 Monaten
Gästeunterkunft
Anteil 5-Sterne-Bewertungen
Ihre Stimme
FDS
We booked a property through this company direct from their website, also on AirBnB, and on the day of arrival we had to chase them many times to get access and didn’t get the key code until we were actually driving to the property. They wanted to reserve a deposit but I refused as the Apple Security function said their link may be trying to ‘steal your personal or financial information’. Blue Puffin’s response was to send us a link which led to the same dire warning. When we arrived with our grown up children and 4 granddaughters the large climbing frame, prevalent on the website, was just not there and the only other garden furniture was so rickety as to be dangerous and completely useless. On examination of the property we found it to be dirty with paint pealing, stained furniture and the floor covered in dirt and dust. Worst of all there was glass missing where the panes had been smashed leaving jagged edges in a house going to be used by children as well as adults. I repeatedly phoned their office and eventually got through to someone who would only relay my concerns and eventually, after Kate and Andrew refused to speak to me, I was offered an immediate full refund, which I obviously accepted as the property was about as far away from ‘luxurious’ and ‘stunning’ as you can get. Apparently it was my fault for not warning them there was going to be children staying despite the pictures on the website showing a children’s climbing frame and an email the morning of the start of the booking warning me that I use the climbing frame at my own risk (they said the email was automated and therefore not relevant)! I sent them 26 pictures of dirty and damaged conditions and their defence was that it they had ‘time stamped photos’ from their cleaners which in their eyes countered the actual photos and videos I had sent to them minutes before. Their defence for the dangerous furniture and jagged glass is that ‘it is already on our maintenance list to address’ and ‘it can be difficult coordinate’ repairs. In the other numerous complaints there follows a self serving list of reasons why it is not their fault, but don’t be fooled, this was a dirty and dangerous property and their payment system may ‘steal your personal and financial information’. Avoid.
Louise C.
Utterly fabulous stay in a perfectly sized nugget of comfort. Everything I needed and such thoughtful extras (coffee pods being the win 🙂, plus a proper little freezer not the annoying little ice tray thing above a fridge in some small stays). So much character, being a converted railway carriage, no neighbours but didnt feel isolated. Gorgeous deck and inside: a bed you can climb into which always reminds me of my too high bed from childhood. Donkey scritches were available, heron watching over the pond,I did spy a probable working cat, and all only a 5 mins drive from town. The communication was great and responsive and I felt that if there was an issue it would have been dealt with promptly (there wasn't but it was nice to feel someone was there if needed). It was so lovely I extended by 2 nights and would have added more if it hadn't already been booked.
Wren
Lovely, cozy property, had a really lovely stay! Communication from the company before, during, and after has been excellent, with all the information needed received prior to my stay, and regular check ins from them to ensure everything was up to scratch. Honestly couldn't have asked for better!
Mila
Es ist alles wunderbar gelaufen. Due Unterkunft ist sehr schön so wie das einchecken war absolut problemlos. Vielen lieben Dank für Alles.
Jacqueline
Another great stay in this wonderful little flat, Thank you again and hopefully we will be able in the future to book this again,
Typische Antwortzeit unter 24 Stunden. Beantwortet 63 % der negativen Bewertungen.
Blue Puffin Stays erreicht aktuell 4,8 von 5 Sternen aus 143 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Norcote Farmhouse, GL7 5RH Gloucestershire, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Kundinnen und Kunden bewerten Blue Puffin Stays im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 143 Bewertungen. 40 davon stammen aus den letzten 12 Monaten.
Blue Puffin Stays hat seinen Sitz in Norcote Farmhouse, GL7 5RH Gloucestershire, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Die bestbewerteten Anbieter in der Branche Gästeunterkunft sind Nannybag Luggage Storage (4,5 von 5), Amber (4,6 von 5), Homelike (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Nein. Das Profil von Blue Puffin Stays ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Blue Puffin Stays hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Blue Puffin Stays: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.