Df64coffee Erfahrungen

3,5von 5 · Gut

160 Bewertungen

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Bewertung

3,5

Gut · von 5 Sternen

Stimmen

160

45 in den letzten 12 Monaten

Kaffeemaschinenlieferant

47%

Anteil 5-Sterne-Bewertungen

Bewertungen (160)

45 in 12 Monaten

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George Martin

CN · 17. August 2026

Verifizierte Bewertung

Made a mistake with my order and tried…

Made a mistake with my order and tried to cancel immediately after making payment but was told there is absolutely no cancellation or refunds. Can’t understand how that is allowed

17. August 2026

Adam Burleson

CN · 14. Juli 2026

Verifizierte Bewertung

Great experience with DF64

Great experience with DF64. Fast shipping from Singapore and good communication from customer service. Very happy with my purchase!

14. Juli 2026

Christoph Hartmann

CN · 7. Juni 2026

Verifizierte Bewertung

Nach 9 Wochen noch keine Lieferung in Sicht

Es sind nun mehr als 9 Wochen her, dass die Bestellung gemacht wurde. Leider ist bis heute die Bestellung nicht eingegangen. Ich bin nun vom Kauf zurückgetreten und bin natürlich gespannt ob das Geld ohne Probleme zurückgebucht wird. Fazit: Gebt lieber ein paar mehr Euros aus und bestellt woanders.

7. Juni 2026

Devon Howell

CN · 7. Juni 2026

Verifizierte Bewertung

Delivery took a month + bad customer service

Delivery took a month, despite website quoting 7-18 days. Customer service poor. I was later told that the quoted shipping time relates only to the courier and does not include any processing time. At time of writing, there is no mention of this additional processing time on the product page/FAQs and, furthermore, to expect customers to accept this unknown duration of processing time demonstrates how little this company prioritises customer service. Company ignored my request for delivery fee refund, despite them not honouring their quoted delivery time. I am glad I didn't pay for expedited delivery. I regret purchasing from this company, despite the product itself meeting expectations so far. My understanding is that this exact same product can be purchased under different brand names. So far I would recommend the product, but you might want to purchase from a different website. Additionally, I submitted this review on their website product page but so far it's not visible. I suspect the company has control over which reviews make it onto the website. Very deceptive and untrustworthy. - Response following business reply: You might want to try providing this level of explanation during email correspondence, rather than after a bad review. While customs may not be in your control, quality of communication is. Hence the one star. Trying to argue your way out of a bad review simply diminishes your credibility further. - Second response: Somehow you still seem to be missing the point. Your communication has been poor, hence the customer experience has been poor. This back and forth isn’t really helping your situation either. If the customs delay had been explained to me earlier and/or the possibly of this delay explained more prominently on your product page, then perhaps we could have avoided all of this. Might be worth thinking about, rather than continuing with your defensive replies.

7. Juni 2026

Df64coffee

Antwort des Unternehmens · 7. Juni 2026

9/6/26 3rd Response: Anna here, as per my second reply, If you require any assistance please feel free to contact me directly at hello@df64coffee.com and we will be happy to assist. Have a nice day ahead! 9/6/26 2nd Response; Hello Devon, We are not here to argue, but rather to provide the facts so that everyone can make a fair assessment of the situation. The primary reason for your 1-star review appears to be the delivery delay caused by customs clearance. Unfortunately, customs inspections and import procedures are controlled by government authorities and are outside of our control. As this was an international shipment, delays can occasionally occur regardless of the courier used. One of the reasons many customers choose to purchase from us is that our pricing is often significantly lower than other sellers, even after shipping +VAT costs. While we always aim to deliver as quickly as possible, it is generally not realistic to expect international shipments to consistently arrive faster than products already stocked locally within your country. That said, we fully understand that delays can be frustrating, and we are sorry that your experience did not meet your expectations. If you require any assistance with your grinder, technical support, spare parts, or after-sales service, please feel free to contact us directly at hello@df64coffee.com and we will be happy to assist. 9/6/26 Response Hello Devon, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that the delivery delay was caused by customs processing and import clearance procedures, which are unfortunately outside of our control. While our estimated shipping timeframe refers to the courier transit time, customs inspections, security checks, import duties, and local clearance processes can sometimes add additional delays depending on the destination country and prevailing global logistics conditions. In your case, the actual international shipping cost exceeded USD 100 with VAT, while we only charged approximately EUR 30 for shipping. The majority of the shipping cost was subsidised by us as a gesture to keep the product affordable for our customers worldwide. We understand that waiting longer than expected can be frustrating, and we apologise for the inconvenience caused. However, customs authorities operate independently, and neither we nor the courier are able to expedite an individual shipment ahead of other packages undergoing the same clearance process. Regarding your review submission on our website, we do not selectively remove negative reviews. Reviews may occasionally be delayed by automated moderation systems that filter spam, duplicate submissions, or inappropriate content before publication. We are sad even though you received a better price than your local dealer, you prefer to give us a 1 star review because of something out of our control which is customs and delivery. We appreciate your feedback and thank you for your support. Kind regards, DF64Coffee Team

yang shen

CN · 1. Juni 2026

Verifizierte Bewertung

Terrible after-sales support — no product, no refund, no solution

I placed order #25818 for a DF64V Gen 3 on March 9 and waited more than two months because of repeated delays. After all that waiting, the package was marked as delivered, but I never received it. The delivery photo did not appear to show my front door or my unit. I checked with neighbors, reported it to property management, filed an official police report, and provided the seller with the requested information. The worst part is the customer service. Their replies are extremely slow, often taking about a week, and the responses feel short, dismissive, and unprofessional. My latest email has now been ignored for around 10 days. I still have no grinder, no refund, no replacement, and no clear timeline. Shipping problems can happen, but leaving a paying customer with no product and no real solution is unacceptable. This does not feel like real after-sales support at all. Based on my experience, I cannot recommend buying from this seller. The product may look attractive, but if anything goes wrong, buyers should be prepared for very poor support and no clear resolution. Thank you for your response, but this still does not address the real problem. I reported this missing package issue weeks ago. It has taken nearly a month, and I still have no grinder, no refund, no replacement, and no clear timeline. Each reply only says you are checking with the courier or waiting for updates, but there is still no firm commitment to the customer. From a customer’s point of view, this is extremely frustrating and unacceptable. I paid for the product, waited more than two months due to repeated delays, and after the package was marked delivered but not received, I did everything I could from my side. I checked with neighbors, reported it to property management, filed an official police report, and provided the requested documents. Your response says the case is still being investigated, but customers cannot be expected to wait indefinitely while the seller, courier, and fulfillment partners handle things internally. A responsible seller should provide a clear timeline and a real solution, not leave the customer anxious and uncertain. This experience makes buyers feel very unsafe purchasing from your store. If something goes wrong after delivery, customers may be left waiting for weeks with no clear answer, no commitment, and no protection. At this point, I need a clear and immediate resolution: either send a replacement with secure/signature-required delivery or issue a full refund. I hope other customers understand the risk before purchasing. The product may be attractive, but after-sales support is just as important, and my experience has been extremely disappointing.

1. Juni 2026

Df64coffee

Antwort des Unternehmens · 1. Juni 2026

Hello Yang, Thank you for taking the time to share your experience. We are actively working on your case with the courier. We understand how frustrating it must be to wait for an order and then encounter delivery issues, and we sincerely apologize for the inconvenience caused. We would like to clarify that according to the courier tracking information, the parcel was marked as delivered on 4 May. However, after you informed us that you did not receive the package, we immediately began investigating the matter with the courier and fulfillment partners. Cases involving potential misdelivery, customs handling, or courier disputes unfortunately require coordination between multiple parties and can take time to resolve. We appreciate that you have already provided additional information, At the moment, we are still awaiting updates from the courier and fulfillment side regarding the shipment status and next steps. We acknowledge that our communication could have been better during this process. As a small team handling international orders across multiple time zones, response times can occasionally be longer than we would like, but that is not the experience we aim to provide. Please be assured that we have not closed your case and are continuing to follow up with the relevant parties. We remain committed to reaching a fair resolution once the investigation is completed. Thank you for your patience and understanding. If anything urgent, this is my email, hello@df64coffee.com -ANNA:)

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Typische Antwortzeit unter 7 Tagen. Beantwortet 96 % der negativen Bewertungen.

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Ist Df64coffee seriös?

Df64coffee erreicht aktuell 3,5 von 5 Sternen aus 160 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (China, Zhejiang, Beilun District, 进港中路辅路邮政编码: 315824, 315824 Zhejiang, CN) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Df64coffee?

Kundinnen und Kunden bewerten Df64coffee im Schnitt mit 3,5 von 5 Sternen („Gut“) auf Basis von 160 Bewertungen. 45 davon stammen aus den letzten 12 Monaten.

Wo hat Df64coffee seinen Sitz?

Df64coffee hat seinen Sitz in China, Zhejiang, Beilun District, 进港中路辅路邮政编码: 315824, 315824 Zhejiang, CN. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Df64coffee gibt es?

Die bestbewerteten Anbieter in der Branche Kaffeemaschinenlieferant sind De'Longhi (3,4 von 5), Next Day Coffee (4,4 von 5), Nespresso UK (2,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Df64coffee beansprucht?

Nein. Das Profil von Df64coffee ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Df64coffee hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Df64coffee auf Bewertungen?

Df64coffee: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Df64coffee negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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