Bewertung
1,8
Mangelhaft · von 5 Sternen
Eldan Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
47
9 in den letzten 12 Monaten
Mietwagenanbieter
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (47)
9 in 12 MonatenIhre Stimme
Erfahrung zu Eldan schreiben
customer
Verifizierte Bewertung
Worst Rental agency! Stay far away!
Rented a car at the airport through Chase rewards. Car broke down on the road on day 1 and we limped to our destination. Finaly got through to Eldan/ Alamo on day 2. Car had to be towed and was finally picked up on day 3. Now they wont refund the full insurance and I cant get anybody on the phone to refund the booking. Fighting it out with the cc company. WORST RENTAL AGENCY ANYWHERE!
0
nigato chekol
Verifizierte Bewertung
Rental Experience
I rented a car from Eldan for my trip around Israel, and I'm really happy with the experience. Everything was easy from the moment I picked up the car until I returned it. The best part was the customer service. Everyone I spoke with was kind, helpful, and genuinely cared about making sure everything went smoothly. Whenever I had a question, they responded quickly and were always polite and professional. The car was clean, comfortable, and perfect for the trip. It's always nice to deal with a company that makes things simple and stress-free. I would definitely rent from Eldan again and highly recommend them to anyone visiting Israel or needing a rental car.
0
Benjamin
Verifizierte Bewertung
Could Be Better
I recently rented a car from Eldan, and my experience was mixed. On the positive side, the booking process was relatively straightforward, and the vehicle I received was clean and generally in good condition. The staff I interacted with were polite and professional, and the pickup process was reasonably efficient. However, there were also several aspects that prevented this from being a higher-rated experience. Communication could have been clearer regarding certain terms and charges, and I found parts of the rental process more complicated than expected. Some information that would have been helpful to know in advance was not explained clearly, which led to unnecessary confusion. In addition, customer service was somewhat inconsistent. While some representatives were helpful, others seemed less interested in resolving concerns promptly. Response times could also be improved, especially when customers need quick clarification during an active rental. Overall, Eldan provided an acceptable service, and I was able to complete my trip without major issues. However, there is definitely room for improvement in transparency, communication, and customer support. I would consider using the company again, but I would also compare alternatives before making a future reservation. Pros: Clean vehicle, easy booking process, courteous staff. Cons: Communication gaps, unclear information, inconsistent customer service.
0
Daniel
Verifizierte Bewertung
Not trustworthy
1. In autumn 2025 they told me that the have no more data from me from 2018. Afterwards they sent me all details from 2018 by email. So the lied to me about this case. 2. The rented car smelled after cigarettes. 3. The charged me after seven years (!!!) USD 22 for a open fee handling, but did not answer my mail about the cause and details regarding the violation in 2018. 4. They refuse to refund VAT for tourists (B2) on handling fees.
0
Ro
Verifizierte Bewertung
The whole experience was extremely…
The whole experience was extremely disappointing. I have rented with them several times before, but the last two rentals were unacceptable. During the most recent rental (January–February 2026), we continuously faced unexpected charges. First, I specifically chose to be charged in U.S. dollars, yet they charged my card in shekels, increasing the total cost of the rental. At the counter, we were required to pay VAT even though I hold a B2 visa. The additional driver had an A1 visa, and they refused to process the exemption, despite the fact that we were allowed to do so on a previous rental. We were handed the key at the counter, but the instructions to locate the vehicle were unclear, and we had to wander through the parking lot to find it. When we finally found the car, we noticed several scratches and marks. Due to the rainy weather and poor lighting, it was impossible to inspect it properly at that time. Upon returning the vehicle, they attempted to charge us an additional cleaning fee (there had been a sandstorm). Furthermore, they claimed we had caused damage to the car and charged us an amount exceeding the deductible. This is particularly concerning for two reasons: we were not responsible for the alleged damage, and the amount charged was higher than the deductible stated in the reservation. During the previous rental, we received a vehicle in very poor condition, with cigarette burns on the seat and extremely high fuel consumption. In conclusion, based on these experiences, I cannot recommend renting from this company. The lack of transparency and professionalism has been deeply disappointing.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Eldan
Mietwagenanbieter-Ranking →Häufige Fragen zu Eldan
Ist Eldan seriös?
Eldan erreicht aktuell 1,8 von 5 Sternen aus 47 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Eldan?
Kundinnen und Kunden bewerten Eldan im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 47 Bewertungen. 9 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Eldan gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Eldan beansprucht?
Nein. Das Profil von Eldan ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Eldan hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Eldan auf Bewertungen?
Eldan: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Eldan negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.