Bewertung
3,5
Durchschnittlich · von 5 Sternen
Feners Erfahrungen
3,5von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
235
37 in den letzten 12 Monaten
Stiefelgeschäft
49%
Anteil 5-Sterne-Bewertungen
Bewertungen (235)
37 in 12 MonatenIhre Stimme
Erfahrung zu Feners schreiben
Ashley Hutchison
Verifizierte Bewertung
scammy company
scammy company. i ordered $500 worth of items, they took over a month to ship despite saying they were in stock on the website and would ship within 3-4 days, once i received package it only had 1 item in it, that was not anything i ordered, and when i reached out to customer service they advised that the 4 items i did order were out of stock. i demanded a refund, they told me i had to go through their "returns portal" which was trying to charge me $30 to "return" the incorrect item that was sent, i told them their portal wasn't working for my issue they said oh sorry it's got technical difficulties please wait a few days for it to get sorted out and try again. i said no way, you never sent me my items, give me a refund, and they kept telling me i had to use their broken and incompatible return portal to do anything. i'm going to charge back my purchase. never order from this company it's a scam!
0
Kai Qi Lin
Verifizierte Bewertung
Not worth the money
First of all, the delivery arrived far too late. I’d been waiting for two months. I then wrote to customer services, and only then was the parcel sent off. After that, I received the wrong order. The skirt was a different one in the wrong size, and a top was missing altogether. I was sent a new skirt as a result, but the top was still missing. According to Feners’ logistics team, the top was supposedly included in the parcel. But it wasn’t. They’ll tell you anything they like just so they don’t appear to be in the wrong. The bottom line is that I received neither a refund nor a replacement item. The quality of the items isn’t good either – in other words, they’re far too expensive for what they are. I’ll never shop there again.
0
Ece
Verifizierte Bewertung
Okay delivery
I wanted to write a review after seeing so many negative reviews. I’m giving 4 stars for the delivery and communication process. I would say the delivery took longer than I expected. I live in Spain and ordered three pieces that were listed as ready to ship immediately. I received the package in 13 days (8 business days). However, customer service was responsive throughout the process, which is why I’m giving 4 stars. The set and the dress are beautiful. However, because of the slow delivery process, I probably wouldn’t be able to order anything else for this summer. I can’t comment on the return process, as I haven’t tried it.
0
KA
Verifizierte Bewertung
Cannot commit to their own pre-order timeline
So beyond disappointed with my experience with Feners and their false pre-order model. I never leave reviews but feel I need to warn other women. I ordered 4X items from them on August 2nd, a mix of ready to ship and pre-order (which their website stated would ship August 10th). By August 7th I had had 0 updates on my order, so politely emailed to ask whether they planned to ship both RTW and pre-order together on August 10th, opposed to separately (which was no issue - I just wanted clarity). In their response, they confirmed they would be sending all items together once pre-order was ready - they then added that they wouldn't receive the pre-order stock until "mid August" - in complete contradiction to their website stating pre-order would ship August 10th. This obviously contradicted the timeline provided on their own website so I DM'd them on Instagram for more details as I assumed there had been a miscommunication. In their response, they confirmed that pre-order was delayed and that they would not be shipping on the 10th as previously (and still currently on their website) stated, as they were awaiting the stock. They gave me a rough (and unconfirmed) timeline of potentially shipping August 14th - 21st. I ordered these items for my birthday, and ordered under the condition that pre-order shipped August 10th as I knew I needed them by a certain date. Had I not messaged Feners asking about how my order would be delivered, I would have 0 clue that the pre-order was not to be shipped on time. They have sent 0 emails regarding this, haven't updated their tracking, have put out 0 statements on their Instagram and most importantly, haven't updated their website to reflect the delay. Customers are being kept completely in the dark. I have now been left with a £300 order that will not arrive to me in time (and will cost me £15 to return!?), no birthday outfit and a really bad perception of this brand. I wish I had read reviews prior to ordering as this seems to be an ongoing issue with pre-orders. If you are going to have a pre-order model, ensure that you can adhere to the timeline you set and if not, inform customers. So beyond frustrated. Avoid at all costs.
0
Claudia Cuellar
Verifizierte Bewertung
Hice un pedido el 15 de julio con ítems…
Hice un pedido el 15 de julio con ítems que ya estaban disponibles y uno en pre order pero que en el momento en el que hice el pedido ponía que se enviaría cinco días después de la fecha del pedido. A 11 de agosto aún no he recibido nada a pesar de haber enviado un correo al email de atención al cliente el día 23 de julio y de que me confirmaran el 5 de agosto que me enviaban parte del pedido. Estoy muy decepcionada. No sirve de mucho hacer un pedido de ropa de verano y recibirlo en septiembre… y el sistema de respuesta de atención al cliente deja mucho que desear sobre todo porque intenta cambiar los hechos. No volveré a hacer ningún pedido y espero recibir mi dinero de vuelta ya que veo que no recibiré la ropa a tiempo de usarla este año.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 74 % der negativen Bewertungen.
Alternativen zu Feners
Stiefelgeschäft-Ranking →Häufige Fragen zu Feners
Ist Feners seriös?
Feners erreicht aktuell 3,5 von 5 Sternen aus 235 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Bonavista 16, 08012 Barcelona, ES) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Feners?
Kundinnen und Kunden bewerten Feners im Schnitt mit 3,5 von 5 Sternen („Durchschnittlich“) auf Basis von 235 Bewertungen. 37 davon stammen aus den letzten 12 Monaten.
Wo hat Feners seinen Sitz?
Feners hat seinen Sitz in Bonavista 16, 08012 Barcelona, ES. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Feners gibt es?
Die bestbewerteten Anbieter in der Branche Stiefelgeschäft sind Clarks (4,7 von 5), TOWER London (4,0 von 5), Fernando Berlin (3,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Feners beansprucht?
Nein. Das Profil von Feners ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Feners hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Feners auf Bewertungen?
Feners: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Feners negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.