Bewertung
1,2
Schlecht · von 5 Sternen
Flugsuchmaschineflyfrontier.com
Frontier Airlines Erfahrungen
1,2von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.160
356 in den letzten 12 Monaten
Flugsuchmaschine
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.160)
356 in 12 MonatenIhre Stimme
Erfahrung zu Frontier Airlines schreiben
Stacy Erik Coutu
Verifizierte Bewertung
My experience with Frontier Airlines…
My experience with Frontier Airlines was very disappointing. When I purchased my trip, I believed I was seeing the final cost of my ticket. I understand that the carry-on baggage fee may have been disclosed somewhere in the fine print, and I take responsibility for not catching it. However, I think airlines should make these additional charges much clearer upfront instead of presenting a price that appears final and then adding significant fees later. The bigger problem occurred on my return trip. I flew Frontier from Boston Logan to Atlanta. That flight was delayed because of weather, which I completely understand was outside Frontier’s control. After arriving in Atlanta, however, we boarded our connecting flight, were then told to get back off the plane, and eventually the flight was canceled. I was left stranded in Atlanta overnight. The next available flight wasn’t until around 5:00 p.m. the following day. Frontier offered a hotel and one meal voucher, but that still meant being stuck for nearly 24 hours because of the cancellation. I understand that delays and cancellations happen, and I’m not blaming Frontier for the weather. What bothered me was the combination of unexpected additional costs and the way the cancellation was handled after we had already boarded the aircraft. I would strongly recommend that anyone considering Frontier carefully review every baggage charge and policy before purchasing. A ticket that initially appears inexpensive can end up costing considerably more, and based on my experience, I would personally think twice before booking with Frontier again.
0
Brittney LaChance
Verifizierte Bewertung
I felt singled out and targeted by the…
I felt singled out and targeted by the Frontier gate employees based on how I looked. While I was waiting in line, an employee specifically tagged me and demanded that I place my bag in the sizer. Before leaving home, I had checked Frontier’s posted size requirements online and physically measured my bag to make sure it complied. However, when I arrived at the gate, the opening of the physical bag sizer appeared smaller than the measurements Frontier advertised online. My bag met the dimensions I had been given, yet I was forced to pay a $99 fee at the gate or risk not being allowed to board. Passengers should not be given one set of measurements online and then confronted with what appears to be a different standard at the gate. My first time flying frontier and def will be the last. Plus the plane was FILTHY. The whole experience felt misleading, and predatory. I am working with U.S. Department of Transportation’s Office of Aviation Consumer Protection to try and help save other people! Do not fly Frontier!
0
Eric Schodowski
Verifizierte Bewertung
Hours Wasted by Technical Issues and Poor Customer Service
I’m a frequent Frontier customer and genuinely like the airline’s prices and routes. Unfortunately, my recent customer service experience was terrible and wasted roughly three hours of my time just trying to book flights. The Frontier app would not let me access my account with my Discount Den membership and points because the security code would not come through to my email. I tried repeatedly, checked junk mail, verified my information, and even tried different email addresses. This happened while I was at ATL urgently trying to rebook after a delayed flight, so I ultimately had to book without using my Discount Den benefits. The next day, I tried booking a TPA–CLE round trip for my girlfriend and me and still couldn’t access my account. I called Frontier, and the first agent was very nice. He booked the flights, opened an IT ticket, and seated my girlfriend next to me. However, he told me I had to add her carry-on online. When I tried, Frontier’s system gave me another error saying my customer code was not recognized. I then had to call back and spend another 30–40 minutes just to purchase a bag. At that point, I asked whether Frontier would consider comping the carry-on given the hours I had already spent dealing with their technical issues. They declined, which I accepted. What really bothered me was the manager’s response. Instead of acknowledging the problem, she started quizzing me about whether I had followed Frontier’s “proper troubleshooting” procedures. I had already spoken with two Frontier employees, checked my junk mail, verified my credentials, and tried repeatedly. I finally told her that Frontier should be helping me solve the problem rather than questioning whether I knew their troubleshooting process. I also explained that when a company wastes this much of a customer’s time, I would expect some effort to make it right. Nothing was offered, and when I said I would report the experience, she simply said that was fine. Technical issues happen. What matters is how a company responds. Frontier turned a technical problem into a much worse customer service experience and showed very little concern for the amount of time it cost a frequent customer.
0
Toyya
Verifizierte Bewertung
Frontier is horrible!
This is the 2nd time i have had this same experience with Frontier. My flight was for 3pm 8/28/26. It was delayed 3x before we were allowed to get on the plane. During the time we were almost finished boarding the someone came on the plane intercom and told us we would have to exit the plane because THE AIR CONDITIONING WASN'T WORKING and THE FLIGHT ATTENDANTS WHERE OUT OF THERE WORK HOURS. Once off the plane the flight appeared as canceled on the app, We were told that we would not get hotel accommodations because the flight was canceled due to the weather. Thankfully we were able to purchase our hotel ourselves. I will NEVER fly Frontier because of the noncommunication and the fabrication of the cancelation being due to weather. I DO NOT want any more vouchers offered being offered, a refund is well deserved. I also missed work today 8/29/26
0
Noris
Verifizierte Bewertung
Terrible …Flight to Puerto Rico …
Terrible …Flight to Puerto Rico 8/23/26. to 8/26/26 Frontier charges for small carry on 99.00 and per seat…they not even offer water,, customer service very poor…. I will never, use this airline,, works then Spirit…I wrote a complain to them and they only reply was need to read their policy …I am not saying I do not wat to pay for luggage but please 99.00 for a carry on and not announce is just very bad service ..they advertise low price but you ended paying more for a bad service all around .. never again
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Frontier Airlines
Flugsuchmaschine-Ranking →Häufige Fragen zu Frontier Airlines
Ist Frontier Airlines seriös?
Frontier Airlines erreicht aktuell 1,2 von 5 Sternen aus 1.160 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Frontier Airlines?
Kundinnen und Kunden bewerten Frontier Airlines im Schnitt mit 1,2 von 5 Sternen („Schlecht“) auf Basis von 1.160 Bewertungen. 356 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Frontier Airlines gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Frontier Airlines beansprucht?
Nein. Das Profil von Frontier Airlines ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Frontier Airlines hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Frontier Airlines auf Bewertungen?
Frontier Airlines: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Frontier Airlines negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.