Bewertung
1,2
Schlecht · von 5 Sternen
Mobiltelefongeschäftgermanos.gr
Germanos Erfahrungen
1,2von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
68
21 in den letzten 12 Monaten
Mobiltelefongeschäft
1%
Anteil 5-Sterne-Bewertungen
Bewertungen (68)
21 in 12 MonatenIhre Stimme
Erfahrung zu Germanos schreiben
Marios Tsiop
Verifizierte Bewertung
More than three weeks, repeated follow-ups and still no meaningful answer
This review refers specifically to my experience with the Germanos online store (germanos.gr) and the central handling of my order, not to any individual physical Germanos store. I have placed several orders with Germanos in the past. I had occasionally experienced technical issues with their website, such as the checkout process freezing or payments being cancelled and orders not going through, but I had never experienced anything remotely comparable to this. I placed an online order on 16 July for a product that was clearly shown as being in stock and available for delivery within 2 days. The payment was charged immediately. When there was no progress, I contacted Customer Service myself on 21 July. I called again on 22 July and was then informed that additional business registration documents were required in order to process the VAT exemption. I provided all requested documentation by email that same day. On 23 July, Germanos confirmed that the documents had been received and that the matter had been forwarded to the “relevant department”. From that point onwards, the experience became extremely frustrating. With no meaningful update from Germanos, I contacted Customer Service again on 28 July, 30 July, 31 July and 5 August. I also contacted them by email on 5 and 6 August. Despite all these attempts, the response has essentially remained the same: the “relevant department has been informed” and Customer Service is “waiting for an update”. They even confirmed to me in writing that every time I contact Customer Service, they notify the relevant department again. This naturally raises a very simple question: how many times does a department need to be notified before someone actually takes responsibility for the case and provides the customer with a meaningful answer? After more than three weeks, I have still not been provided with a clear explanation for the delay, a specific delivery timeframe, or direct communication from anyone responsible for actually handling the case. Delays and administrative issues can happen to any company. That is not the main reason for this review. What I find unacceptable is the way the issue has been handled: the customer is repeatedly forced to chase the company for information, only to receive essentially the same generic response each time, while no one appears willing or able to provide a concrete answer or resolution. After several previous purchases from Germanos, this has by far been my worst experience with their online store and customer service. Unfortunately, based on the way this case has been handled, I would not choose to purchase from their online store again. Everything described above reflects my personal experience with this specific transaction and is supported by the relevant email correspondence and communication history.
0
Anthoula Strati
Verifizierte Bewertung
Η εμπειρία μου με τον Γερμανό ήταν πραγματικά απογοητευτική.
Η εμπειρία μου με τον Γερμανό ήταν πραγματικά απογοητευτική. Παρήγγειλα online ένα tablet από το e-shop του Γερμανού ως δώρο για τη μαμά μου. Ευτυχώς αποφάσισα να της το δώσω νωρίτερα από τα γενέθλιά της, γιατί μόλις το ανοίξαμε και το ρύθμισα, διαπίστωσα ότι ήταν ελαττωματικό.Η οθόνη έκλεινε μόνη της μέσα σε λίγα δευτερόλεπτα, ακόμη κι όταν το χρησιμοποιούσες κανονικά. Μάλιστα, αν άλλαζες λίγο τη θέση του tablet, η οθόνη έσβηνε από μόνη της. Δεν είχε πέσει ποτέ κάτω ούτε είχε κάποιο εμφανές χτύπημα, οπότε ήταν ξεκάθαρο ότι επρόκειτο για πρόβλημα της συσκευής και όχι από δική μας υπαιτιότητα.Επικοινώνησα αμέσως με την εξυπηρέτηση πελατών του Γερμανού. Εκεί ξεκίνησε η ταλαιπωρία. Μου είπαν ότι η παραγγελία μου δεν φαινόταν ως “ολοκληρωμένη” στο σύστημά τους και γι’ αυτό δεν μπορούσα να κάνω αίτημα επιστροφής. Χρειάστηκαν περίπου τρεις ημέρες για να το “διορθώσουν”, ενώ παράλληλα δεν μπορούσαν ούτε να βρουν την απόδειξη που τους είχα ήδη στείλει. Τελικά τη βρήκαν μόνο αφού τους ξανακάλεσα.Παρόλα αυτά, η παραγγελία δεν εμφανίστηκε ποτέ ως ολοκληρωμένη και έτσι δεν μπόρεσα να κάνω αίτημα επιστροφής μέσα στις 14 ημέρες, χωρίς να φταίω εγώ.Όταν επικοινώνησα ξανά μαζί τους μετά τη λήξη των 14 ημερών, μου είπαν ότι μπορούσαν να παραλάβουν το tablet για έλεγχο, αλλά θα έπρεπε να πληρώσω εγώ. Αυτό το βρήκα εντελώς απαράδεκτο. Δεν φταίει ο πελάτης όταν παραλαμβάνει ελαττωματικό προϊόν, ούτε όταν το ίδιο το σύστημα της εταιρείας δεν του επιτρέπει να υποβάλει εγκαίρως αίτημα επιστροφής.Το πιο εξοργιστικό ήταν ότι μου απάντησαν μέσω email πως το να κλείνει η οθόνη από μόνη της ήταν… “εντός φυσιολογικής λειτουργίας”. Είναι αδιανόητο να θεωρείται φυσιολογικό μια συσκευή να σβήνει μόνη της κάθε λίγα δευτερόλεπτα.Τελικά απευθύνθηκα στο iRepair. Η εξυπηρέτησή τους ήταν εξαιρετική. Ανέλαβαν να στείλουν το tablet στην αντιπροσωπεία και μου εξήγησαν αναλυτικά τη διαδικασία. Η εγγύηση κάλυψε πλήρως την επισκευή και πλήρωσα μόνο τα μεταφορικά (€10), όπως ακριβώς με είχαν ενημερώσει από την αρχή. Όλα έγιναν γρήγορα, με σωστή ενημέρωση και χωρίς καμία ταλαιπωρία.Δυστυχώς, η εμπειρία μου με τον Γερμανό ήταν πολύ κακή και με έκανε να χάσω την εμπιστοσύνη μου στην εξυπηρέτησή του. Αντίθετα, το iRepair με εξυπηρέτησε άψογα και επαγγελματικά. Αν μπορούσα, θα έβαζα 1/5 αστέρια στον Γερμανό και 5/5 αστέρια στο iRepair. Ευχαριστώ το iRepair που έλυσε ένα πρόβλημα το οποίο ο Γερμανός δεν διαχειρίστηκε σωστά
0
Kkorkykatt
Verifizierte Bewertung
Impolite/insulting staff
I've was disgusted after entering this store a few min ago. I had wanted to change some personal details on one of my internet accounts- my wife & i walked into the store & there were 2 staff members sitting there doing NOTHING! Neither of them welcomed us, or acknowledged our presence, or more importantly asked if they could help... So i asked one of them if i could speak to the supervisor, she then said, that one wasn't in the store- i asked again, 'are you sure?'- she said yes- i didn't believe her, So i went further into the store to the desk in the rear, where i spoke to a bald headed person who when asked if he was the supervisor, said 'yes', he was. So then before i told him what i wanted, i asked why i was lied to by his colleague, or if she wasn't lying, why then is he lying about being a supervisor!? He obviously didn't like being 'cornered' with a valid question & started raising his voice at me, my wife then asked him why is he shouting at us, and he shouted back, 'I'm not!!-what do you want!??- i have things to do! I told him, that firstly i want you to show some respect to the customer, & if he continued shouting at my wife, he will have problems.... When you stop shouting-then we will deal with what i want. I have read a lot of negative feedback on this store here and on another large customer feedback platform, Germanos got 1 star out of 5, so it seems that this low class customer care is normal for Germanos! - one thing for sure is that we judge a business on how it deals with problems & not how it deals with the positives. It is clear that Germanos fails badly in its respect & care towards customers that have problems, that many times are generated by Germanos itself! So many people that have complained about the staff in this store & how the staff abuses many of its customers & obviously Germanos does not care- to make things worse, their parent company TELECOM, probably do not even know about the unprofessional behaviour of many of the staff members in the store! I will get my secretary to contact TELECOM, to register my complaint, because here in Greece, if i try to contact Germanos, i will be wasting my time (Germanos- dont waste your time telling me to fill out a customer complaint form that you wont even read- its insulting!!). We accept this ridiculous behaviour, whilst complaining silently - we should let people truly know how pathetically amateur & insulting this sort of customer service is & that it cannot & will not be accepted ever! If you ask me, DO NOT SHOP AT THIS STORE, ALL YOU WILL GET IS UNACCEPTABLE TREATMENT, IF THEY EVEN BOTHER TO ACKNOWLEDGE YOU PRESENCE! We are the consumer/customer, yet these amateurs behave as if they are doing us a favour! In closing, isn't it strange that Germanos head office does not have a listed customer complaints telephone number, but simply a page to send an e mail? This is because they have so many complaints that the volume of phone calls would 'sink' them! Germanos will never get my cash again & i shall be taking this complaint to TELECOM directly- shop there at your own risk!
0
Kynthia Kosmidi
Verifizierte Bewertung
I ordered an iPad worth 1,189€ on May…
I ordered an iPad worth 1,189€ on May 26th, with an estimated delivery date of May 30th. The product never arrived. For almost a month, we kept contacting Germanos, trying to find out what was happening. Every time, we received different answers: “it will arrive,” “we don’t know when,” “I will look into it and call you back.” Of course, nobody ever called us back. When we asked whether there was an availability issue, we were assured that this was not the problem. After many days of waiting, we were told that the issue was supposedly the device’s color, and we immediately agreed to change it. Despite that, nothing happened again. Later, we even reached the point where we were told that the order had been cancelled, only for them to take it back a few minutes later and continue telling us that “it will arrive.” However, nobody knew when, and no one could give us a clear answer. We needed the iPad for professional use and had ordered it a whole month in advance specifically to avoid any problems. In the end, we were forced to cancel the order ourselves and request a refund. It’s been a week and when we called them they said that the cannot give us an accurate date FOR GIVING BACK MY MONEY. This is by far the worst customer service experience I have ever had. What bothered me was not only the huge delay, but mainly the lack of communication, the conflicting information, and the fact that no one took responsibility to provide a serious answer.I am furious and If this keeps going, and i don’t get my refund, im getting my lawyer.
0
Sofia Alexandridou
Verifizierte Bewertung
Αυτό αφορά τον Germanos Service..Μετα…
Αυτό αφορά τον Germanos Service..Μετα από πολλά και πολλές ημέρες καθυστέρησης…έγινε δεκτή η αντικατάσταση τής Smart τηλεόρασης που είχα αγοράσει από το online κατάστημα του Γερμανού.. Κλείνω ραντεβού να έρθουν σήμερα μεταξύ 13:00 έως 17:00 για παραλαβή από τον χώρο μού,ούτε φωνή ούτε ακρόαση!!! Εντωμεταξύ εγώ αναγκάστηκα να λείψω από την δουλειά μού κάτι που σημαίνει ότι δεν θα την πληρωθώ την ημέρα!!! Ακόμα περιμένω και ούτε ένα τηλέφωνο να με ενημερώσουν…Είμαι παρα πολύ θυμωμένη!!!! Κάτω του μηδέν θα έβαζα αν μπορούσα!!!Δεν τούς συνιστώ καθόλου!!!! Η κοπέλα στο τηλεφωνικό κέντρο ήταν πολύ καλή,το πρόβλημα υπάρχει με τούς συνεργάτες τούς και την ανευθυνότητα τούς!!! This concerns Germanos Service..After many, many days of delay…the replacement of the Smart TV that I had purchased from the Germanos online store was accepted.. I make an appointment to come today between 13:00 and 17:00 to pick up from my place, they totally ignored me,they never called!!! In the meantime, I was forced to miss work, which means that I will not be paid for the day!!! I am still waiting and not even a phone call to inform me…I am very angry!!!! I would give it below zero if I could!!! I do not recommend them at all!!!! The girl at the call center was very polite, the problem is with their associates and their irresponsibility!!!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GR
Alternativen zu Germanos
Mobiltelefongeschäft-Ranking →Häufige Fragen zu Germanos
Ist Germanos seriös?
Germanos erreicht aktuell 1,2 von 5 Sternen aus 68 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: GR. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Germanos?
Kundinnen und Kunden bewerten Germanos im Schnitt mit 1,2 von 5 Sternen („Schlecht“) auf Basis von 68 Bewertungen. 21 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Germanos gibt es?
Die bestbewerteten Anbieter in der Branche Mobiltelefongeschäft sind CeX/WeBuy - United Kingdom (3,9 von 5), Currys (4,0 von 5), Cdiscount (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Germanos beansprucht?
Nein. Das Profil von Germanos ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Germanos hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Germanos auf Bewertungen?
Germanos: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Germanos negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.