Bewertung
2,1
Mangelhaft · von 5 Sternen
Barclays Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
41
12 in den letzten 12 Monaten
Bank
22%
Anteil 5-Sterne-Bewertungen
Bewertungen (41)
12 in 12 MonatenIhre Stimme
Erfahrung zu Barclays schreiben
Stephen Tagg
Verifizierte Bewertung
Disgraceful Unusable App
After being informed that I needed to register for the app as the online service was shutting down, I downloaded their app and the nightmare started, trying to register is a joke,it just doesn’t work, how on earth can an institution the size of Barclays think this app is acceptable.I consider myself to be to a reasonably intelligent guy but this is beyond me. Confusing,clunky, frustrating,and more to the point Crap doesn’t even start to describe this App. Barclays if this is the best you can do you deserve to lose customers, I only wanted to be able to control my Barclaycard but now considering closing it down,it is not worth getting hypertension for
0
D Wilson
Verifizierte Bewertung
Dreadful service from Barclays
I chose to switch to Barclays to take advantage of promotion. I completed application and awaited account details to complete the switch over. I was told I was not eligible for one account, but they opened another. I was not consulted. I check criteria, which stated this account was eligible to I logged onto the Barclays app to switch. Unfortunatly, I did this on my mobile; like most customers, and recieved a call. The switch banner vanished. First call to customer service. I was told to delete the app, but was unable to log in as the PIN required is 'in the app'. I had chosen paperless, when prompted. I needed to requested PIN be posted and wait. I had a funeral, but called again, as advised, on how to switch once PIN received. This done, I attempted to use my new card, but it did not work. Several more calls and reassured it was sorted, after being advised the accounts/ card were frozen as a fraud measure afyer transferring a large amount - less than £2,000. The switch criteria is £2,000. This delayed things further and I had no access to monies until I whent into branch the following week and my card was unblocked. I received an apology and the lady asked I wanted to make a complaint. I declined, as I hoped everything was resolved. The switch did not complete within the timescales required; needless to say and I attempted to login to my app today and was unable to do so. I required a seperate PIN. From where, I have no clue. I rang customer services, and contended with system for some time before speaking to someone. It was embarassing as when I tried to login again, the app worked as normal and they appeared to have no clue. The final straw, I asked about the switch bonus and was told my account was not eligible, but only after trying to fob me off saying I would receive a text with details. I hate the manipulation and dishonesty most. Needless to say, I will be closing the Barclays bank account.
0
Peter Donovan
Verifizierte Bewertung
Well done Emma
Well done Emma,(South Wooden Ferries) you've done it again I couldn't have done it without you, if there were more Emma's, you would have the best Bank in the Country. Thank you so much. Pete.
0
Denise C
Verifizierte Bewertung
Barclays Unfair Dispute Handling – 7-Year Customer Lost
Title: Unacceptable Customer Service & Unfair Dispute Handling – 7-Year Customer Lost I have been a loyal Barclays Old Navy Mastercard holder since 2017, opening the card specifically to manage clothing purchases for my autistic adult son who requires 24/7 care. Despite maintaining an 800+ credit score and paying my balance in full every month, my recent experience with Barclays’ dispute department customer service has been completely appalling. The Merchant Dispute: In late January, I purchased a pair of boots on my card and returned them during the first week of February. On May 30th, I unexpectedly received a beat-up box from the merchant containing the returned boots, labeled simply: "returned old/damaged merch to customer." When I contacted the merchant with photo evidence showing the boots were completely undamaged, they claimed to have no record of my initial return. They refused to honor the refund, blamed me for being outside the return window (despite them holding the item for over 3 months), and offered a useless 20% coupon instead. Barclays’ Flawed Dispute Process: I opened a formal dispute with Barclays the next day. While I was on a two-week vacation in July, Barclays mailed a large envelope to my home containing paperwork stating they had validated the charge in favor of the merchant, giving me a strict 10-day window from the letter's date to submit additional evidence. In today’s digital age, relying solely on standard postal mail for time-sensitive dispute decisions—without any email or digital notification—is unacceptable. Given current postal delays, the letter arrived with almost no time to spare, and by the time I returned home from vacation, the 10-day window had expired. Even worse, the documentation the merchant submitted to Barclays was incorrect and easily proved wrong. The merchant claimed I never attempted a return on a pair of wedge sandals—an entirely different item I had purchased months later from a subsidiary—rather than addressing the boots in question. Yet, Barclays blindly accepted this irrelevant defense. Dismissive and Rude Customer Support: July 26: I called Barclays immediately upon my return. The agent was sympathetic, gave no mention of an expired deadline, and instructed me to fax all supporting evidence with my case number. July 27: I spent hours preparing proof—including photos of the boots, the damaged shipping box, and the incorrect shoe documentation from the merchant—and faxed it over. Follow-up Calls: When I called back, a representative rudely dismissed me, stating the case was closed due to the missed 10-day deadline. When I asked why the previous agent instructed me to fax documents without mentioning the deadline, he refused to answer or provide her name. When I requested a supervisor, I was told they were "busy." A callback from a supervisor the next day offered no resolution, and a subsequent agent who took my return call was even ruder. To add insult to injury, on August 11, I received a letter dated July 31 stating, “If the disputed amount has not been paid, it will remain as a discrepancy on your credit report.” My bill was already queued to be paid in full via my bank. Conclusion: Barclays showed zero regard for a long-standing, high-credit cardholder, completely failing to review clear merchant errors and hiding behind outdated UPSP mailing timelines. Between The merchant’s refusal to honor a legitimate return and Barclays’ condescending, unhelpful dispute department, both companies have permanently lost my business.
0
Chris
Verifizierte Bewertung
What have you done...
What have you done.... was seamless and easy to use. Now horrendous clunky mess. Can't make payments as before, and online chat not working. Updating apparently, or more likely wrecking that too.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Barclays
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Ist Barclays seriös?
Barclays erreicht aktuell 2,1 von 5 Sternen aus 41 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Churchill Place 1, E14 5HP London, GB) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Barclays?
Kundinnen und Kunden bewerten Barclays im Schnitt mit 2,1 von 5 Sternen („Mangelhaft“) auf Basis von 41 Bewertungen. 12 davon stammen aus den letzten 12 Monaten.
Wo hat Barclays seinen Sitz?
Barclays hat seinen Sitz in Churchill Place 1, E14 5HP London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Barclays gibt es?
Die bestbewerteten Anbieter in der Branche Bank sind Revolut (4,7 von 5), Western Union (3,8 von 5), WorldRemit (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Barclays beansprucht?
Nein. Das Profil von Barclays ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Barclays hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Barclays auf Bewertungen?
Barclays: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Barclays negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.