Bewertung
3,1
Durchschnittlich · von 5 Sternen
Lebensmittel, Getränke & Tabakwarenhotelchocolat.com
Hotel Chocolat Erfahrungen
3,1von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
60.084
594 in den letzten 12 Monaten
Lebensmittel, Getränke & Tabakwaren
23%
Anteil 5-Sterne-Bewertungen
Bewertungen (60.084)
594 in 12 MonatenIhre Stimme
Erfahrung zu Hotel Chocolat schreiben
newbie
Verifizierte Bewertung
Disingenious gift cards/vouchers - can't be used on sale items
Be careful of gift cards/vouchers from Hotel Chocolat. They cannot be used on sale items. No other retailer (Tesco, Asda, John Lewis etc) has this policy. There is no mention on the gift card/voucher that it can only be used on full price items. I asked the store representative to show me the T&Cs and she said there isn't any. She was also quite rude when I asked to see the T&Cs. To make matters worse, I was enticed to make a purchase to earn the voucher/gift card but at no point was I informed that the voucher/gift card can only be used on non-sale items. If I knew this initially, I would not have made the initial purchase. To me, this is very dodgy.
0
Hove Punter
Verifizierte Bewertung
Fantastic customer service
The whisk on my 4 Yr old velvetiser broke. I enquired online about where to source and pay for a replacement. Got a reply within hours asking for my address so that they could send me a courtesy replacement. That's really impressive customer service.
0
TJ
Verifizierte Bewertung
Exceptional customer service at Hotel Chocolat, Stratford Westfield
A wonderful birthday experience thanks to Yusuf, Mahera and Cam! I visited the Hotel Chocolat store at Stratford Westfield on my birthday with my mum and daughter to use my birthday voucher, and I wanted to take the time to leave a review because the customer service we received was absolutely fantastic. As soon as we walked into the store, Yusuf noticed that we looked a little unsure about how everything worked. Without us even having to ask, he immediately came over to help us. He explained clearly how the birthday voucher worked and then took the time to ask about our individual chocolate preferences before showing us some of the best options available. I really appreciated this because he didn’t simply point us towards a product — he actually listened to what we liked and tailored his recommendations to us. My daughter and I ended up choosing the chocolate Yusuf recommended, and we were both really pleased with his suggestion. He was incredibly friendly, knowledgeable and genuinely enthusiastic about helping us. While Yusuf was helping us, Mahera noticed that my mum had wandered off looking at some of the other products. She went over and kindly assisted her, making sure that she wasn’t left wondering what to choose. Mahera was also kind enough to offer my mum a sample of one of the chocolates she recommended, and my mum loved it so much that that was the chocolate she ultimately chose. I thought this was lovely because Mahera didn’t just tell my mum what she should buy — she helped her discover something she genuinely enjoyed. It was such a nice, personal touch. We were also served by Cam, who was equally lovely. Cam was extremely friendly, helpful and welcoming while processing our purchase and made the whole experience feel warm and enjoyable. What really stood out to me was that all three staff members contributed to making my birthday visit special in their own individual way. None of them made us feel rushed or like we were simply another transaction. They were genuinely interested in helping us have a lovely experience. I would particularly like their manager to see this review and recognise Yusuf, Mahera and Cam individually. Excellent customer service should absolutely be acknowledged, and these three are a wonderful reflection of Hotel Chocolat. I came into the shop simply to use my birthday voucher, but I left feeling that I had been genuinely looked after. That level of care makes a difference, especially on someone’s birthday. Please pass on my sincere thanks to Yusuf, Mahera and Cam. They were all fantastic and are a real credit to the Stratford Westfield Hotel Chocolat team. A genuinely lovely experience — thank you all for making my birthday a little sweeter!
0
Julie Wood
Verifizierte Bewertung
Where’s the expert bakers?
We visited the Leeds store after watching Hotel Chocolat unwrapped as seen on channel 4, we were excited to sample the bakery section as seen on the tv show. What a disappointment when we got there. No instore bakery!!! Only a few dried up croissants from somewhere. The cafe looked tired and needed a good make over. Staff very pleasant and we felt quite sad for them, when I asked questions they were as confused as we were about its future. A lot of time was spent creating amazing food by enthusiastic staff on the show, all gone.
0
N Duff
Verifizierte Bewertung
Excellent staff: Fargate, Sheffield
Excellent staff in the Fargate, Sheffield branch made our shopping experience a real pleasure. Knowledgable and friendly with a genuine and tailored approach to delivering excellence customer service. Great product-well managed despite the hot weather difficulties. Loved shopping with you; Lindsey and Noelia, thanks.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 35 % der negativen Bewertungen.
Alternativen zu Hotel Chocolat
Lebensmittel, Getränke & Tabakwaren-Ranking →Häufige Fragen zu Hotel Chocolat
Ist Hotel Chocolat seriös?
Hotel Chocolat erreicht aktuell 3,1 von 5 Sternen aus 60.084 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Mint House, SG8 5HL Royston, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hotel Chocolat?
Kundinnen und Kunden bewerten Hotel Chocolat im Schnitt mit 3,1 von 5 Sternen („Durchschnittlich“) auf Basis von 60.084 Bewertungen. 594 davon stammen aus den letzten 12 Monaten.
Wo hat Hotel Chocolat seinen Sitz?
Hotel Chocolat hat seinen Sitz in Mint House, SG8 5HL Royston, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Hotel Chocolat gibt es?
Die bestbewerteten Anbieter in der Branche Lebensmittel, Getränke & Tabakwaren sind Element Vape (4,1 von 5), Fratelli Carli (4,9 von 5), Giordano Wines (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hotel Chocolat beansprucht?
Nein. Das Profil von Hotel Chocolat ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hotel Chocolat hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hotel Chocolat auf Bewertungen?
Hotel Chocolat: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hotel Chocolat negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.