Bewertung
3,7
Gut · von 5 Sternen
Wohnmobilvermietungjustgo.uk.com
Just go Motorhomes Erfahrungen
3,7von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
481
138 in den letzten 12 Monaten
Wohnmobilvermietung
39%
Anteil 5-Sterne-Bewertungen
Bewertungen (481)
138 in 12 MonatenIhre Stimme
Erfahrung zu Just go Motorhomes schreiben
Darren Waters
Verifizierte Bewertung
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS! THIS IS NOT A UK OWNED COMPANY. Also known as Bunk Campers and Indie Campers My experience with this company was abysmal and that is putting it lightly. Missing pre ordered items then fobbed off when I asked where they were. Dirty stained mattress with insufficient bed linen provided. I had to buy a camping mattress on route at £60 to make it work. Vehicle broke down half way through the trip, called and called with no answers, managed to limp the vehicle to the next town and only by a text message service with AI could I start speaking with the company. I eventually got a call handler pick up the chat and was told to repair the vehicle at my own cost and they would pay me back. Took into the local garage. They flagged it and said it had been in the same garage 8 days earlier for the exact same fault. This means Indie Campers just turned it around and sent it straight back out. The garage told me it could cost a few hundred quid or they could clear the fault codes and see how it goes. I took the latter as I was wary of paying a big repair bill. The vehicle worked for 1.5days then went into limp mode. I couldn’t get more than 20mph going up hills in the Highlands of Scotland. All in all 4 angry voicemails over 3 days and not once did I get a call back. Another time said it was putting me through after 10 mins then cut off. Managed to get the AI chat bot again and it told me to pull over. Well I knew I wasn’t going to get assistance so I decided to limp it back to Edinburgh. Not being able to get hold of the breakdown line I called sales and you guessed it. They picked up immediately. I was furious and the lady was practically laughing at me and said well I’m not sure I can be any help. Asked for a call back NOT A CHANCE no call back! On checkout I was told, we can offer you 14% money back as compensation but if you don’t accept you’ll likely not get anything. Basically good luck with that. So I said yes. 3-weeks later and not a sign of the money coming back to me I am owed. ABSOLUTE SCAM COMPANY, RUINED MY HOLIDAY AVOID AVOID AVOID!!!
0
Ian F
Verifizierte Bewertung
Terrible Experience .... Have Indie Campers broken JustGo?
I am writing this review very reluctantly but feel I need to make others aware of our experience before they book a camper van rental with Just Go. Our experience during the booking process in March was excellent. The JustGo team, who I understand are based in Scotland, could not have been more helpful and friendly to deal with. We booked our campervan and paid our deposit confident we had made a good decision. However, sometime between making our booking and picking up our campervan, Indie Campers took over JustGo and our experience headed badly south from there. During the lead up to our holiday, information started to arrive from Indie Campers which was just wrong and did not reflect what we had booked with Just Go. In the worst case, our booking showed a 2 berth Aero Van when we had booked a 5 berth van (we are a family of 5). When we contacted Indie Campers, it was clear that we were dealing with an offshore call centre who did not understand the package we had booked with JustGo. They could not confirm what van we would receive and we also started to receive emails that were asking questions they already had the answer to and offering vague suggestions. The Indie Campers IT systems continued to show incorrect information, asked for payment when we had already paid and did not align with anything we had booked. We continued to make contact with Indie Campers but the service reps clearly did not understand the JustGo services, and despite assuring us they would take ownership of our issue to resolution, we never heard back from anyone. It took a lot of phone calls and caused a lot of stress before our holiday and we still didn’t have confidence that the left hand knew what the right hand was doing. It was just woeful. After 2 weeks of calls and emails, we did finally get confirmation of our campervan type and that no money was owed by us. Once this was confirmed, we booked a 2pm pickup, however, we had to wait 3 hours at the depot to collect it. We did not leave until after 5pm and had to truncate our son’s birthday dinner as a result. There was such a big backlog of people picking up RVs at the depot in Toddington that it put the poor JustGo representatives under a lot of pressure – the result being that we got a rushed 5 minute tour of the RV by a lady who clearly felt under pressure. It was just a terrible few hours for everyone. A special shout out to Suzie and her team at Toddington who did their best under significant pressure. We also noticed at “drop off” that they have had to put up notices about tolerating abuse – how has it come to this? The takeover of JustGo by Indie Campers ruined our Justgo experience. Unfortunately, the overall experience was so disappointing we will not be using JustGo again. Also, a final word of warning …… Indie Campers issue an email that makes it a condition of the return of the deposit that we must complete an automated review process. This is not in the JustGo Ts&Cs and IMHO is not legal. I wasn't going to leave a review and just "move on" from this experience (life it too short) but as they hold our money and we want our deposit released, I have provided a review that reflects our experience above and hence why I have left one here - I just wonder what they will do with it?
0
Mantas paukstys
Verifizierte Bewertung
If I could give zero stars
If I could give zero stars, I would. We arrived two hours ago to collect the RV we booked a month in advance, and we are still waiting. What makes this even more frustrating is that people who arrived after us have already collected their RVs and left. Nobody has properly explained what is happening. We are simply being told that someone is late and that there is nothing they can do. But that delay is now affecting our holiday and costing us valuable time. The company may charge the person who is late a late fee, but we are the ones paying the price for the delay. Our holiday company will not compensate us for the hours we have lost waiting to collect an RV that was booked well in advance. This is extremely disappointing and completely unacceptable customer service. We expected a smooth collection process, but instead our holiday has already been negatively affected before it has even properly started.
0
Alex Vandenberg
Verifizierte Bewertung
several issues with the camper that were never resolved
We had several issues with the camper. Bed slats fell out of one of the beds making it unusable. We were only given 3 out of 4 sets of bedding we paid for. USB points did not work. Wait times to collect were very long. I raised the issues on 4 occasions both with their support system and there process at the end of the hire and with the staff directly. So far after over 2 weeks I only have responses from AI and nothing from a person. I used them many times in the past but since taken over by indie campers the quality and service has become terrible. I recommend using someone else.
0
Pat
Verifizierte Bewertung
Dreadful service
Dreadful service. Booked a 2pm pickup service from the London Liton depot, confirmed on my booking. Arrived early, 2 staff dealing with returns and contracts. Now 3.37pm and still not served. Staff rude too. Dreadful service will not use Justgo again.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 75 % der negativen Bewertungen.
Alternativen zu Just go Motorhomes
Wohnmobilvermietung-Ranking →Häufige Fragen zu Just go Motorhomes
Ist Just go Motorhomes seriös?
Just go Motorhomes erreicht aktuell 3,7 von 5 Sternen aus 481 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Redhill Farm, LU56HF Bedfordshire, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Just go Motorhomes?
Kundinnen und Kunden bewerten Just go Motorhomes im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 481 Bewertungen. 138 davon stammen aus den letzten 12 Monaten.
Wo hat Just go Motorhomes seinen Sitz?
Just go Motorhomes hat seinen Sitz in Redhill Farm, LU56HF Bedfordshire, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Just go Motorhomes gibt es?
Die bestbewerteten Anbieter in der Branche Wohnmobilvermietung sind Indie Campers (3,1 von 5), Camplify (4,2 von 5), Wikicampers (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Just go Motorhomes beansprucht?
Nein. Das Profil von Just go Motorhomes ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Just go Motorhomes hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Just go Motorhomes auf Bewertungen?
Just go Motorhomes: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Just go Motorhomes negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.