Bewertung
1,6
Mangelhaft · von 5 Sternen
KLM Royal Dutch Airlines Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
57 in den letzten 12 Monaten
Flugsuchmaschine
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
57 in 12 MonatenIhre Stimme
Erfahrung zu KLM Royal Dutch Airlines schreiben
Bekky
Verifizierte Bewertung
My Experience Flying KLM to Nigeria
My Experience Flying KLM to Nigeria I flew KLM to Nigeria in February 2025, connecting through Amsterdam. Overall, the airline and flight were fine, but there were two parts of the experience that concerned me. Our connection at Amsterdam Schiphol Airport was quite confusing. We had limited time before our flight to Nigeria, had difficulty finding the correct gate, and struggled to find someone available to give us directions. Thankfully, we eventually found the gate and made our flight. My biggest concern happened as we were arriving in Nigeria. While passengers were still on the aircraft, a substance that appeared to be an insecticide or mosquito-control spray was sprayed inside the cabin. What particularly concerned me was that the flight attendants appeared to wear protective masks while this was being done, while passengers did not have similar protection or, as I recall, advance warning. The spray was strong enough that I began coughing. I raised my concern with a flight attendant because passengers may have asthma, respiratory problems, allergies, or other sensitivities. I was told that the spraying was required or permitted by the Nigerian authorities. Regardless of the reason, I believe passengers should be clearly informed beforehand and appropriate precautions should be taken to protect everyone onboard. This experience stayed with me and has influenced my travel decisions. Although I otherwise considered KLM a good airline, I have chosen a different airline for my next trip to Nigeria because I do not want to experience this again. I hope KLM reviews how this procedure is handled and ensures that all passengers are treated with care, dignity, and appropriate consideration for their health and safety.
0
Paul Cunningham
Verifizierte Bewertung
Got a message from klm on their app…
Got a message from klm on their app offering me a seat upgrade, I clicked on it and it said select a seat, this I did and paid the fee. Received an email next day and immediately saw somethings were wrong, the seat was on the wrong aircraft and it included a lounge booking in Amsterdam. I contacted customer support and explained that they had a problem with the app but they said it could not happen. I said why would I book a lounge when the gate opens forty minutes after | land in Amsterdam! They then said I had exceeded their twenty four hour window to cancel the reservation. I gave them the time on their email and said look at the time I'm cancelling and I still have two hours. They said that it's not the time on their email email, it's the time of the booking. I said it's the same time!! They just refused point blank to refund me and won't rebook my original reservation request. They also refused to escalate it to a manager. Well done KLM customer care!!
0
Parth Dewan
Verifizierte Bewertung
Racial Slurs & Attacks by Crew
Horrible experience, one of the european air hostesses threw food on me, as an act of racial hate. Really unbelievable how hateful people can be.
0
andré Hahne
Verifizierte Bewertung
⚠️ A warning to musicians travelling…
⚠️ A warning to musicians travelling with KLM After thirty years of travelling professionally with my instrument, KLM forced me, for the first time, to place my guitar in the aircraft hold, where it was obviously at serious risk of being damaged. KLM claims to accept guitars in the cabin, but only if they comply with standard cabin baggage dimensions. This wording is misleading: in practice, it excludes almost every guitar and bass in its case. This means that, in effect, these instruments are no longer accepted in the cabin. At the check-in desk and again on board the aircraft, staff told me that the flight was full and that there was no available space. However, once on board, it was obvious that this was not true and that a solution could have been found. When faced with this fact, the flight attendant simply fell back on the regulations. I have been travelling with my instrument for thirty years, and cabin crews have always tried to find a reasonable solution when space was available. This time, KLM chose to enforce a rigid rule while giving passengers explanations that did not reflect the actual situation. Professional instruments are fragile, valuable and sometimes irreplaceable. Placing them in the hold represents a serious risk. My advice to musicians: avoid KLM when travelling with your instrument. Other airlines, such as Lufthansa, are far more understanding and generally try to find a solution whenever possible.
0
Johanna Kiel Nielsen
Verifizierte Bewertung
Kære KLM
Kære KLM, jeg prøvede faktisk at sende en klage på jeres hjemmeside. Men man skal faktisk logge ind for at kunne gøre det, og de flyvturen allerede er overstået, så kan man ikke klage. Så info til andre - i kan klage over kommende ture:) Vi er en familie på 4, og vi skulle flyve fra Amsterdam til Bangkok. Det er en lang tur, og som familie ønsker man naturligvis a sidde sammen. KLM valgte at placere 3 familiemedlemmer sammen, og 1 langt væk. Det er hvad det er, hvis flyet var fuldt booket, men den 4. plads kunne tilkøbes. Dvs. KLM placerer familier væk fra hinanden for at kunne tage ekstra pris. Der er tale om 4 pladser ved siden af hinanden i midten af flyveren. Jeg synes faktisk det er dårlig stil - det er helt fair at man ikke kan blive garanteret en bestemt plads, men adskille familien for at kunne lave mersalg er dårlig stil.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu KLM Royal Dutch Airlines
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Ist KLM Royal Dutch Airlines seriös?
KLM Royal Dutch Airlines erreicht aktuell 1,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Amstelveen, NL) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden KLM Royal Dutch Airlines?
Kundinnen und Kunden bewerten KLM Royal Dutch Airlines im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 57 davon stammen aus den letzten 12 Monaten.
Wo hat KLM Royal Dutch Airlines seinen Sitz?
KLM Royal Dutch Airlines hat seinen Sitz in Amstelveen, NL. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu KLM Royal Dutch Airlines gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von KLM Royal Dutch Airlines beansprucht?
Nein. Das Profil von KLM Royal Dutch Airlines ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann KLM Royal Dutch Airlines hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet KLM Royal Dutch Airlines auf Bewertungen?
KLM Royal Dutch Airlines: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann KLM Royal Dutch Airlines negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.