Bewertung
2,1
Mangelhaft · von 5 Sternen
Gebrauchtwagenhändlermercedes.co.uk
Mercedes Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
310
63 in den letzten 12 Monaten
Gebrauchtwagenhändler
15%
Anteil 5-Sterne-Bewertungen
Bewertungen (310)
63 in 12 MonatenIhre Stimme
Erfahrung zu Mercedes schreiben
Andy Woodley
Verifizierte Bewertung
I am leaving this review because it of poor materials used on Mercedes cars
I am leaving this review because it’s important to highlight when car manufacturers who present themselves as premium brands fail to live up to that claim. This is not a criticism of the customer service team at Mercedes, but of the car itself. I have attached a photo of the centre console on my 2025 Mercedes GLE. The car is only one year old and has covered just 3,200 miles. I raised a concern with Vertu in Reading that the leather on the armrest was marking and that the coating had worn away. Their assessment was that the damage was caused by “body fluids” from my arm resting on the leather, and therefore would not be covered under warranty. I was told that if I disagreed, I should take it up with Mercedes directly, as they might consider a goodwill gesture. Following this advice, I contacted Mercedes. Initially, they stated that they rely on the dealer’s assessment but would discuss the case further. They later claimed the damage was caused by creams applied to the skin coming into contact with the leather. I challenged this, as I do not use any creams on my arms. The final response I received was: “According to the information provided by the retailer, they submitted a quality case for review in relation to the concern you reported. The retailer has advised that, following this review, the assessment concluded that the condition was not considered to be the result of a manufacturing defect and therefore did not qualify for repair under the vehicle warranty. The retailer has further advised that the outcome of the review attributed the condition to external influence.” I do not dispute that the armrest comes into contact with the arm — that is exactly what it is designed for. What I challenge is the idea that normal use of an armrest should cause the leather coating to fail after just 12 months. Anyone who owns a GLE will know that this is the only practical place to rest your arm while driving. Mercedes should be embarrassed that a vehicle costing around £100,000 is fitted with materials that deteriorate this quickly under normal use. I will be changing the car in 12 months, and I am now seriously considering moving to a different manufacturer — which is a shame, because the GLE is otherwise a very good car.
0
Louilla Tabanao
Verifizierte Bewertung
I have ongoing disputes and even…
I have ongoing disputes and even completed complaints via Ombudsman because there is a fault in the car (it doesn't charge which is of no fault of a driver) as it is electrical and of which I was reassured it should be covered by the car's warranty, is not the case with me. The staff do not know what each other is doing. It is like there is a department of all sorts that eventually it ends up in chaos. I have to repeat every story or of every issues to every department that I am referred to and the person I talk to are so unprofessional. Unhelpful and felt like it was a burden to even bother calling them. I ended up having to pay a lot of money to fix the car but as too afraid the electric charging could fail again, I ended up parking it in the garage and had to decide to return it or let go of it. Even during the return, there's so many phone calls of asking when the car is returned despite it being returned 2 weeks prior. Trust me, the team is in complete disarray and has no means of communication amongst themselves. It is so stressful that I am still being contacted because they ask the documents for the car and then had to repeatedly say "it is in the car and it has been returned and has been acknowledged by the person who received it". You say this again and again and again. You become like a parrot that eventually I had to ignore phone calls that I suspect would come from mercedes. Please I warn you, do not waste your money on Mercedes car especially with electric. I had Mercedes EQB of which I love so dearly but was failed by the mercedes team for the after care and its electric warranty. They are only good at selling you the car plus the extras but there was no after care. The vouchers that was given for me for supposed to have free cleaning/valets was a waste because everytime you try to book it, they always say we don't have time. How I wish I read the reviews first. The one star is not even deserving for the team. It should have been negative. Never again will I ever go back to purchasing the car from mercedes team!!!
0
william g gore
Verifizierte Bewertung
I purchased a Mercedes EQe asgautomatic…
I purchased a Mercedes EQEASG automatic this is probably the worst car I’ve ever had. This suspension is appalling. It’s like driving skip it’s now worth 40,000 pounds less than what I paid for it. I went on to we buy any car they quoted 32,000 pounds I owe 60+ how can this be right?
0
Tracy Dew
Verifizierte Bewertung
We used the Mercedes Stratstone…
We used the Mercedes Stratstone Huddersfield garage after a fault with our car when traveling to Huddersfield from our home in Luxembourg. Despite not being a customer and therefore there being no sale potential the garage dealt with us promptly, with care and sympathy for our situation and professionalism. They made sure that we understood what needed to be done, reassuring us that it could be done within our tight timescale and even took time to ensure they were aware of the complexities of the European warranty. In particular, on the day I picked the car up, the service exec Hannah, understood my concerns and spend time reassuring me that the car was safe, explaining the diagnostic and what next steps where needed when we got home. The hosts that we engaged with on the reception desk, Sonia and Julie, were also both polite, professional and friendly. A fantastic example of customer service at its best.
0
Adrian
Verifizierte Bewertung
Did not want to help at all
Did not want to help at all. They looked at me then ignored me. I was in my work gear but should not judge people.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu Mercedes
Gebrauchtwagenhändler-Ranking →Häufige Fragen zu Mercedes
Ist Mercedes seriös?
Mercedes erreicht aktuell 2,1 von 5 Sternen aus 310 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Mercedes?
Kundinnen und Kunden bewerten Mercedes im Schnitt mit 2,1 von 5 Sternen („Mangelhaft“) auf Basis von 310 Bewertungen. 63 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Mercedes gibt es?
Die bestbewerteten Anbieter in der Branche Gebrauchtwagenhändler sind webuyanycar (4,5 von 5), Carwow UK (4,5 von 5), Wirkaufendeinauto (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Mercedes beansprucht?
Nein. Das Profil von Mercedes ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Mercedes hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Mercedes auf Bewertungen?
Mercedes: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Mercedes negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.