Bewertung
4,8
Hervorragend · von 5 Sternen
Poiano Garda Resort Erfahrungen
4,8von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
278
58 in den letzten 12 Monaten
Hotel
73%
Anteil 5-Sterne-Bewertungen
Bewertungen (278)
58 in 12 MonatenIhre Stimme
Erfahrung zu Poiano Garda Resort schreiben
Dave Johnson
Verifizierte Bewertung
Excellent Hotel and Activities
The hotel is located a few miles outside Garda and has a range of sporting and spa activities for you to enjoy throughout the daytime. The evening dining is exceptional. Pros - 50m swimming pool with plenty of sun loungers and umbrellas. - Tennis, Padel ball, volleyball, football, golf/ driving range, aqua aerobics, spa and gym facilities all available. - The daily family Spa 90 min session is good especially when you want a break from the sun (5 euros pp.) - Excellent restaurant ( we were half board). Table service for evening meal, with two authentic Italian courses (3 choices of meals), salad bar and generous dessert buffet. - Breakfast buffet caters for all tastes including cooked breakfast options. - Service is generally outstanding; the hotel staff are friendly and polite. - The location is rural and stunning, with a great view of the lake from the restaurant and pool area. - Regular free shuttle bus to Garda from outside the hotel reception and return point next to the bus station. You can walk to Garda but it's 40mins. - Hotel is well maintained and rooms cleaned on a daily basis. - Garda is a lovely, relaxed lakeside resort with a range of shops, restaurants and bars. Cons - Ticketing system for the shuttle is not checked or enforced and queue jumping was a regular occurrence. - The four designated swimming lanes were regularly used by people playing and lane swimming is only possible outside peak hours. The lifeguards were constantly using their phones, how is this allowed? - The evening entertainment massively outdated and is purely for background ambience, they appear to have used the same performers for many years and the same type of songs were regularly performed. I would say however, the violin duo were exceptional and the French gentlemen on the piano had a more livelier set. Overall, this was a brilliant holiday and would recommend this resort!
0
Zara
Verifizierte Bewertung
I wouldn’t r recommend
Firstly, Lake Garda is absolutely beautiful and I would highly recommend it as a holiday destination. We booked a two-bedroom apartment for myself and my mum, as we felt this would be much nicer than booking two separate hotel rooms. We were on a half-board basis, but having the apartment gave us space to relax together on the veranda while the other person was getting ready. The apartment itself was quite basic, but the air conditioning was excellent and kept the room lovely and cool during the very hot weather. The shower was also very good. The free shuttle service worked well and the drivers were friendly and helpful. The breakfast buffet had an excellent choice of food. The waiters and waitresses were also friendly and always happy to help when needed. Unfortunately, our experience with reception staff was disappointing. We found them unhelpful, unfriendly and, at times, bordering on rude. We arrived around lunchtime, checked in and were simply handed a key with very little information or welcome. The TUI brochure advertises an on-site shop, but this is only open from 8–10am, which we had already missed on our first day. We also had a pre-booked excursion the following morning, so we knew we would miss it again. A sign on the shop window advised guests to speak to reception outside of opening hours, so I politely asked whether we could just have some milk to make a drink (was happy to pay) after our flight. The answer was simply “no”. I then asked where the nearest shop was and was just told “Garda”, which felt very unhelpful. Reception also failed to mention many of the hotel amenities, such as padel, yoga, the spa facilities, or even that there was a café at the pool bar. There was no information offered or attempt to explain what the hotel had available. Our pre-booked TUI excursion required us to meet the rep at 7:30am in Garda, but the hotel shuttle does not start until 9am. I asked reception whether they could pre-book a taxi for us and was told no. There were some taxi numbers listed on the hotel app, but none were able to offer an early morning pickup. I then contacted TUI directly and the rep I spoke to was extremely helpful. Within half an hour, our rep had organised a taxi for the following morning. It would be useful if the reps number was provided in advance especially as there was no rep visiting the hotel for the duration of our visit. When we got the shuttle into Garda, we found there was actually a supermarket directly behind the shuttle drop-off point something reception could easily have told us. We also had to specifically ask for the safe key, as this was not offered at check-in, and only noticed there was a hotel map available after seeing other guests with one. Small details like this would make a big difference to the overall guest experience if they were included during check-in. Just a couple of examples of our encounters with the reception team, Overall, while Lake Garda itself was wonderful and there were positive aspects to the stay, the poor customer service from reception really let the hotel down. Unfortunately, because of this, I wouldn’t recommend staying here.
0
Antonella Donati
Verifizierte Bewertung
Favoloso
Il Resort è stata un'esperienza superiore alle nostre aspettative. Ambiente curato nei minimi particolari pulizia esemplare personale molto qualificato gentile e molto professionale. Cena e colazione di un livello alto per la qualità e quantità . Qualità e prezzo eccezionali lo consiglio vivamente Tornerò sicuramente . Complimenti anche alla SPA e alle sue dipendenti ci hanno veramente coccolati esperienza rilassante. Complimenti a tutti e al cameriere Pablo simpaticissimo
0
Elisa X
Verifizierte Bewertung
Scorretti
Dopo uno scambio di messaggi whatsapp mi accordo per una camera, che mi viene detto essere l’ultima, per la sera stessa. La receptionist mi comunica che mi avrebbe inviato una mail per formalizzare la prenotazione. La mail non arriva e così lo segnalo con messaggio whatsapp: nessuna risposta. Allora telefono e la stessa receptionist mi dice che nel frattempo la camera non è più disponibile e mi propone un appartamento, ovviamente a prezzo maggiorato. Non accetto e mi reco altrove. Il giorno dopo mi arriva una mail con un offerta per il giorno dopo a quello richiesto. Una struttura che ha bisogno di fare questi giochetti per vendere gli alloggi, oltre che scorretta, non mi sembra all’altezza di quello che dice di essere.
0
gianluca manco
Verifizierte Bewertung
personale di eccellenza
incantevole
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 86 % der negativen Bewertungen.
Alternativen zu Poiano Garda Resort
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Ist Poiano Garda Resort seriös?
Poiano Garda Resort erreicht aktuell 4,8 von 5 Sternen aus 278 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Via Poiano, 37016 Garda, IT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Poiano Garda Resort?
Kundinnen und Kunden bewerten Poiano Garda Resort im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 278 Bewertungen. 58 davon stammen aus den letzten 12 Monaten.
Wo hat Poiano Garda Resort seinen Sitz?
Poiano Garda Resort hat seinen Sitz in Via Poiano, 37016 Garda, IT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Poiano Garda Resort gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,4 von 5), Opodo (4,2 von 5), Lastminute (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Poiano Garda Resort beansprucht?
Nein. Das Profil von Poiano Garda Resort ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Poiano Garda Resort hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
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Wir löschen keine Bewertungen.
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