Bewertung
4,4
Gut · von 5 Sternen
Bekleidungsgeschäftsheepinc.com
Sheep Inc. Erfahrungen
4,4von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
197
75 in den letzten 12 Monaten
Bekleidungsgeschäft
75%
Anteil 5-Sterne-Bewertungen
Bewertungen (197)
75 in 12 MonatenIhre Stimme
Erfahrung zu Sheep Inc. schreiben
Ben
Verifizierte Bewertung
Fantastic
Fantastic. Excellent quality with super fast delivery.
0
Eva Corvest
Verifizierte Bewertung
A short guide to losing loyal customers
I love the items and have ordered several sweaters over the last few years both for myself and as gifts. Never would I have guessed that bad customer service can actually outweigh product quality, but given my recent experience, I am sorry to say I won't be ordering again. Here is a little time line of my last order: July 20th: placed an order for 2 items July 25th: the order arrives July 27th: I log an exchange of one of the items, because it is too large. It is one of the new collection items, which I pay €356 Euros (incl. a 20% discount) for. July 30th: I send the item back July 31st: The item arrives at the company's warehouse. August 11th: I hear nothing, the status of the order is "unfulfilled" online, so I send a first email about the status of the exchange. I get a bot response telling me my enquiry has been "escalated" to a human.....seriously, I have no words for this. I don't want to talk to bots telling me that they have passed my email on to people. I want people to answer my emails. The items are certainly expensive enough to justify human workforce. August 12th: I get an email telling me the exchange has been processed and my exchange will "ship shortly". Supposedly from a human, Ilhan, but who knows? If Ilhan is human then they are not doing their job very well, because 5 days later... August 17th: Still nothing. No email, order still on status "unfulfilled". I decide to cancel my order because seriously - enough is enough. I request a confirmation of the cancellation and a refund. August 19th: I get a generic email saying "return received". No idea what this means. The item arrived in the warehouse on July 31st. Is this a cancellation of the order ("return" rather than "exchange")? Will I get a refund? This might be clear to the company, but it is not clear to me as a customer. August 24th: Nothing. No refund in my account, no email from customer service to perhaps at least apologize? So disappointed and sad. No amount of product quality can outweigh poor customer service. Why should I spend my money on a brand where chaos is the name of the game in the ordering system and customers are not valued. To you, it is "just" one order of many. To normal people, ordering a sweater for several hundred Euros is a big deal, something we think about, make a conscious decision for and look forward to receiving. The way you run your business does not show appreciation for this process at all.
0
MC
Verifizierte Bewertung
Awful customer service - 69821
Ordered a pair of the swimming shorts, which weren’t the right fit for me. Messaged customer service to ask about the sizing because the website sizing wasn’t working for the shorts. No response. Messaged Instagram, no response. Sent multiple emails over the course of a week with zero acknowledgment apart from an automated response. Ended up going into the store totally eat different sizes on and decided on a refund. The store processed the refund, or so I thought. They actually registered a return and didn’t complete the refund, so again I’m back to emulating a customer service team who won’t reply to anything and shock, no reply. I will have to go back into the central London store to request a refund in person. Honestly awful service.
0
PETER
Verifizierte Bewertung
Mens Chunky Knit Hoodie Order
In July, I ordered a Chunky Knit Hoodie that was too small for me. Luckily, my wife loved it so much that we decided to keep it, and I went ahead and ordered another in XL for myself. Unfortunately, I accidentally chose the wrong color during checkout, and as soon as I noticed on the same day, I reached out to customer service to see if I could change the order. They let me know that it wasn’t possible to modify the order, and advised me to return the hoodie to the UK once it arrived in New Zealand. I did so, and Sheep Inc. confirmed they received it on August 4th. I contacted them a few times via email to check on the new order, but the responses were a bit vague and took quite long. I truly appreciate the quality of their products, and while I was disappointed with the wait and the response, their honest explanation made it all understandable. In the end, I’m happy with how things turned out. We’re all just humans, after all. I received my refund and wish Sheep Inc. continued success in the future.
0
Dominik
Verifizierte Bewertung
Exquisite quality of products
Exquisite quality of products, excellent customer service, amazing idea behind the product
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 93 % der negativen Bewertungen.
Alternativen zu Sheep Inc.
Bekleidungsgeschäft-Ranking →Häufige Fragen zu Sheep Inc.
Ist Sheep Inc. seriös?
Sheep Inc. erreicht aktuell 4,4 von 5 Sternen aus 197 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (3 Leverton Place, NW5 2PL London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Sheep Inc.?
Kundinnen und Kunden bewerten Sheep Inc. im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 197 Bewertungen. 75 davon stammen aus den letzten 12 Monaten.
Wo hat Sheep Inc. seinen Sitz?
Sheep Inc. hat seinen Sitz in 3 Leverton Place, NW5 2PL London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Sheep Inc. gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Sheep Inc. beansprucht?
Nein. Das Profil von Sheep Inc. ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Sheep Inc. hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Sheep Inc. auf Bewertungen?
Sheep Inc.: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Sheep Inc. negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.