Shibumi Style Erfahrungen

4,8von 5 · Hervorragend

175 Bewertungen

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4,8

Hervorragend · von 5 Sternen

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175

20 in den letzten 12 Monaten

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89%

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Bewertungen (175)

20 in 12 Monaten

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Judi Taylor

GB · 22. August 2026

Verifizierte Bewertung

Customer service not good following complete let down of order.

Even one star seems inappropriate to award. Middle of May I phoned to ask a couple of questions about two different styles of jacket and fabric and also timescales as it was required for mid July. Following that call I ordered and paid for a long Nehru in pale Cyan with express option. Over three weeks later I called to find out when I might expect to receive my jacket. What then followed was a surreal 30 minute call during which the lady I was speaking with became more and more agitated and eventually let me know that my jacket had, in fact, not been ordered, she kept repeating that she did not know how this had happened but it was apparently to do with someone not printing off a paper copy, despite systems being automated - I had certainly received numerous emails confirming my order. The lady then commenced to look for any alternative that they might have in stock, despite me explaining this jacket was for a wedding and colour had been choice of the bride. After some time, and a variety of items of different style and size, I had to ask her to stop as the whole experience was, at that moment, quite upsetting. I was trying to get my head round the whole concept and asked what would have happened had I not called - at what point would they have realised they had not even placed the order but had been paid weeks previously. She wasn't able to answer - at that point I requested an email be sent to me explaining the whole situation and what they planned to do. The next day I received an automated email stating that my REQUESTED refund would be processed and would take up to ten days. No explanation, no apology, no acknowledgment of what had happened. I was not at all happy with this level of non-service and wrote a polite but firm email to say how very disappointed I was and that at the very least a personal email rather than an automated response and someone taking responsibility to ensure I received my money back immediately. As yet (two months later) I have not heard a single word from anyone - and it was well over a week before I received any refund. Sadly, having read other experiences on here, it would appear that while the actual garments normally please customers, however any problem with customer service is ignored. That being the case, the website should really stop inferring the customer matters! I have waited until the wedding before deciding to write this review - I normally try to brush off, or move, when being let down, and I also understand that sometimes systems go wrong and there is a failure to deliver. But that's when a "sorry, we made a mistake" can make a difference. But the Shibumi way of ignoring felt downright rude, uncaring and slapdash.

22. August 2026

Shibumi Style

Antwort des Unternehmens · 22. August 2026

Dear Judi, I am so sorry to see this experience you had with Shibumi and I can understand your review. I have looked into this and I cannot find any correspondence from you or Shibumi. I would really like to get to the bottom of this as this is not the way we run things here. We take pride in our customer service so I am horrified to hear this. The lady that you spoke to on the phone doesn't work at Shibumi anymore. I think what has happened is the order maybe did get missed ( an extremely rare occurrence ) as we do print out all of the orders. I don't actually have a memory of this myself before in 22 years of business and I agree it should never happen. I do know there was a delay on the Pale Cyan fabric and I can only think ( the lady as said doesn't work here so I can't ask her ) that she refunded you as the fabric was not in stock at the time and would have been late on the Express Service. I can only apologise on behalf of the business if she didn't contact you to tell you this. Maybe she called you but she should have written an email aswell. There is no excuse. When I look at your order there is no new order from you and only a refund. I will call you tomorrow to discuss as I really want to know myself exactly what has happened here. I 100% agree if you had no explanation of why you were refunded then I am very sorry as that is not how I expect my business to be run. Kind regards, Ruth ( Owner )

Brian Coyle

GB · 27. Juni 2026

Verifizierte Bewertung

Ruth and her team create stunning jacket's for men

Ruth and her team create stunning jacket's for men. I have had three tailored by Shibumi over the last few years and they are some of the most treasured items in my wardrobe. Ruth first tailored my wedding jacket and I got hooked on this wonderful business and the experience they offer.

27. Juni 2026

Becky

GB · 21. April 2026

Verifizierte Bewertung

Disappointing experience and ethical concerns…

Disappointing experience and concerns over “goods as described” I was considering purchasing a £295 cashmere and silk dressing gown from Shibumi Style because it looked beautiful on the website. The product listing showed clear front and back photographs, and I specifically chose one because the back looked elegant, unlike some others on the site that had a pointed shape at the lower back which I did not want. Before ordering, I called to confirm that the dressing gown I received would match the photographs shown. To my surprise, I was told that if I wanted a guarantee that the garment would look exactly as shown in the photos, I would have to pay an additional £35. I found this deeply concerning. My understanding as a consumer is that when a product is advertised with specific photographs, customers should be entitled to expect the item to match that description. In fact, this raised concerns for me about the “goods as described” principle under the Consumer Rights Act 2015, because I was effectively being told I needed to pay extra to be sure I would receive what was already being advertised. I was told variations may occur because the garments are made in India and material is not wasted, but that explanation did not justify, in my view, charging extra for the product to match its own listing. I also discovered there is a further £35 charge for faster delivery (3–4 weeks), otherwise the wait is apparently around two months. I asked whether, if paying the extra £35 for assurance the gown matches the photographs, the expedited delivery could be included, but was told no — both charges would apply, making £70 in additional charges. This gave me the impression that extra fees are added at every stage, which felt misleading and unethical. I asked about worker pay in India for a reason: given these additional charges for “guarantees” and delivery upgrades, I wanted to understand whether any of those extra fees benefit the workers making the garments, or whether these surcharges simply increase company margins. I received no transparency on this point, which added to my concerns. I decided not to proceed with the purchase because I lost confidence in what I would actually receive for the price. For a luxury product at this price point, customers should not have to pay extra to ensure the item matches the advertised photographs. I would strongly encourage potential buyers to ask detailed questions before ordering, particularly about whether the garment will match the images shown, what surcharges may apply, and delivery times.

21. April 2026

Shibumi Style

Antwort des Unternehmens · 21. April 2026

Dear Becky, Thank you for your review. We are very sorry to hear that you came away from your interaction with us feeling concerned, as this is certainly not the experience we aim to provide. As I was the person who spoke with you on the telephone, I was saddened to read your review, as it does not fully reflect the discussion we had or the explanations provided during our call. We always aim to be as transparent as possible on our website and within our terms. As noted on our product pages we have this information: 'The position of the patterns on the fabrics (cashmere/ silk) may vary but in the cashmere they will always be symmetrical. Please contact us prior to ordering if you wish to request a bespoke pattern. There is an additional fee of £35 for this due to fabric wastage.' For customers who would like a specific pattern placement, we do offer this as a bespoke request, which carries an additional charge due to the increased fabric use and the need to minimise unnecessary waste. During our conversation, we understood that this approach made sense to you, particularly in the context of maintaining sustainable practices. I would also like to clarify that any variation is not related to where the garments are made. As mentioned on the call, our pieces are crafted by a dedicated small team of highly skilled tailors who have worked with us for over 22 years. We are closely involved with our production, remain in regular contact with our team, and are fully committed to ensuring fair and responsible working conditions. It is one of the prime incentives of Shibumi. Regarding lead times, our standard production window is approximately 6–8 weeks due to the made-to-order nature of our garments. We also offer an expedited service for customers who require their pieces sooner, and this carries an additional fee as it prioritises production and directly supports the team creating the garments. Our approach is rooted in creating pieces as responsibly and ethically as possible, which often comes with higher costs, from the materials we choose to the people we work with and the standards we uphold throughout our small business. Giving back is also an important part of what we do. We donate 10% of all online sales to Mata Amritanandamayi, whose life’s work is dedicated to supporting those facing poverty and hardship. In addition to this, we partner with Ecologi to plant over 5,000 trees each year, do to our part for the planet. We are truly sorry that this was not how the information was received, as we always aim to be open, clear, and helpful. We would very much welcome the opportunity to speak with you again and address any remaining concerns. Kind regards, Shibumi

Wendy M. Cecil

GB · 14. April 2026

Verifizierte Bewertung

Lifetime pieces!

The quality and uniqueness of Shibumi clothing draws attention and compliments every single time! The colours and patterns are so inviting to the eye, that wearing a Shibumi jacket or vest over almost anything - a simple dress, shirt & skirt or trousers, even jeans, makes you look distinctive and sophisticated, I have many Shibumi scarves, jackets and vests in a rainbow of colours and I know I will continue to wear them for years, and long after other items of clothing have been given away, they will remain perpetual favourites.

14. April 2026

Jenny Maddox

GB · 5. Februar 2026

Verifizierte Bewertung

Wonderful wedding outfit

I felt amazing at my daughter’s wedding in my beautiful peacock blue Shibumi knee length coat. Ruth’s welcome to her showroom was warm and friendly and her expertise and guidance were exactly what I needed. The quality of the coat, the fit and the efficiency of the delivery were wonderful. I can’t recommend them highly enough. I was so impressed in fact that I am wearing a gold Shibumi Nehru coat to my son’s wedding later this year. Can’t wait 😊.

5. Februar 2026

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Shibumi Style erreicht aktuell 4,8 von 5 Sternen aus 175 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Priory Fields 7, GL6 0PT Horsley, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

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Kundinnen und Kunden bewerten Shibumi Style im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 175 Bewertungen. 20 davon stammen aus den letzten 12 Monaten.

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