Bewertung
3,3
Durchschnittlich · von 5 Sternen
SIXT UAE الإمارات العربية المتحدة Erfahrungen
3,3von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
47
44 in den letzten 12 Monaten
Mietwagenanbieter
68%
Anteil 5-Sterne-Bewertungen
Bewertungen (47)
44 in 12 MonatenIhre Stimme
Erfahrung zu SIXT UAE الإمارات العربية المتحدة schreiben
K Rise
Verifizierte Bewertung
They will charge thousands of AED for existing damages
If I can speak candidly, I would say they are unfortunately total scammers. I had a terrible experience with the DXB Terminal 2 branch. I rented a luxury-class car for a long-term rental and wanted to extend it by one more week. However, I noticed that the price for the exact same car was cheaper if I started a new contract instead of extending the existing one. So, I went to the Terminal 2 branch to arrange a new contract. At first, sales guy refused to create a new contract and kept insisting that I extend the current one. I explained that the pricing was much better with a new contract. He then tried to upsell me to a higher-class vehicle for an additional charge. Up to that point, I could understand it as a sales strategy. However, once he realized I was determined to rent the same car at the lower price, his attitude completely changed. He claimed that I had returned the previous car more than one hour after the grace period had expired, even though I returned it only 52 minutes late. Then, without even checking the vehicle’s existing condition, he walked straight to the wheels, pointed out superficial rim scratches, and charged me AED 1,050. He was also extremely hostile throughout the entire interaction. After reading many reviews on social media, I realized this was not just one employee acting this way, it appears to be the attitude of the entire branch. Their prices may look attractive, but they make up for it by charging customers thousands of dirhams for pre-existing damage, even if you have videos proving the condition of the car. They know many of their customers are tourists who are unlikely to pursue legal action. The Dubai Consumer Protection authorities should seriously investigate this branch. Their business practices do not reflect the standards Dubai is known for. Also, don’t expect any meaningful support from Sixt Global. This location is operated as a franchise, and the global company was unable to help resolve the issue.
0
Mario Hammer
Verifizierte Bewertung
Sixt has very poor customer service.
When I arrived to collect my reserved vehicle, I was informed that neither the vehicle I had booked nor any other vehicle in the reserved category was available. As I had arrived approximately 20 minutes early, I told the employee that I was willing to wait until the agreed collection time. I was then offered an Alfa Romeo for an additional charge, which I declined. After that, I was given a different temporary vehicle. The employee told me to drive home and wait there, as someone would later bring the vehicle I had originally booked and exchange it. The handover of the temporary vehicle was also extremely unprofessional. I was not given enough time to properly inspect the vehicle for existing damage and had to carry out the inspection alone, without any assistance from a Sixt employee. I was also told to leave the garage as quickly as possible, otherwise I would allegedly not be able to exit without paying an additional fee. Since then, I have been sitting at home waiting for the promised vehicle exchange. I am supposed to be working and visiting several customers throughout the United Arab Emirates. Who will compensate me for the financial loss caused by this waiting time? I had originally planned to switch to Sixt in the future, even though I already hold one of the highest customer status levels with another car rental company. Under these circumstances, however, I may as well remain with my current provider. I consider this handling irresponsible and completely unacceptable. A company such as Sixt should always have an immediate and customer-oriented solution for situations like this. Following this experience, I will most likely not rent from Sixt again.
0
Rami
Verifizierte Bewertung
Avoid at all cost!
The customer service was not clear in his communication about some of the fees, they charged me a flat fee for toll where i was told that it will only deduct how many time i use the toll. The car i rented was in horrible condition with a lot of dents and scratches, when i returned the car they said there is a new scratch on the front bumper but it is small with no charge. 2 days after i received a bill for 840 AED. Despite sharing a picture and video they still said the scratch is new. It is not able the money I already have insurance on my credit card that will cover the bill, the issue about how unprofessional.
0
Mohammad Imran
Verifizierte Bewertung
This is probably the worst car rental…
This is probably the worst car rental company in UAE. The ordeal starts from person taking the calls, very rude and unprofessional. Once the car was delivered, I signed one document and at the time of retuning the car to my shock they charged 20 kms per every extra km which was not told to me while delivering the car or over phone. Had to pay additional AED 5000 for the same. Please take the car service at your own risk.
0
Khaled Awad
Verifizierte Bewertung
I had one of the worst car rental ever
I had one of the worst car rental experiences I have ever had. The vehicle I was originally given suffered a battery failure during my rental, leaving me stranded and completely disrupting my travel plans. I lost valuable time waiting for assistance because the car provided was simply not reliable. To make matters worse, the replacement vehicle was clearly inferior to the original one. Despite the inconvenience, I remained cooperative and did not ask for any compensation. The most unacceptable part came after the rental ended. I was charged AED 249.38 for fuel, even though the vehicle still had approximately 6/8 of a tank when your staff collected it. Charging an amount that is close to the cost of filling an almost empty tank is simply outrageous and makes no sense. It raises serious concerns about how these charges are calculated. Instead of taking responsibility for the breakdown of their own vehicle, this company chose to bill the customer with what appears to be an excessive and unjustified fuel charge. I cannot recommend this company to anyone. Poor vehicle maintenance, poor customer experience, questionable billing practices, and a complete lack of fairness. There are far better rental companies in Dubai—save yourself the stress and rent elsewhere.
0
Die Akte
MietwagenanbieterCarsharing-StationKfz-LeasingserviceLkw-VermietungLieferwagenvermietungLimousinenservice
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Ist SIXT UAE الإمارات العربية المتحدة seriös?
SIXT UAE الإمارات العربية المتحدة erreicht aktuell 3,3 von 5 Sternen aus 47 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (P.O. Box, 37817 Dubai, AE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden SIXT UAE الإمارات العربية المتحدة?
Kundinnen und Kunden bewerten SIXT UAE الإمارات العربية المتحدة im Schnitt mit 3,3 von 5 Sternen („Durchschnittlich“) auf Basis von 47 Bewertungen. 44 davon stammen aus den letzten 12 Monaten.
Wo hat SIXT UAE الإمارات العربية المتحدة seinen Sitz?
SIXT UAE الإمارات العربية المتحدة hat seinen Sitz in P.O. Box, 37817 Dubai, AE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu SIXT UAE الإمارات العربية المتحدة gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SIXT UAE الإمارات العربية المتحدة beansprucht?
Nein. Das Profil von SIXT UAE الإمارات العربية المتحدة ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SIXT UAE الإمارات العربية المتحدة hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
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