Bewertung
1,7
Mangelhaft · von 5 Sternen
SriLankan Airlines Official Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
400
125 in den letzten 12 Monaten
Fluggesellschaft
13%
Anteil 5-Sterne-Bewertungen
Bewertungen (400)
125 in 12 MonatenIhre Stimme
Erfahrung zu SriLankan Airlines Official schreiben
Karthick
Verifizierte Bewertung
Scam strategy (24 hour Cancellation)
Cancelled the ticket within 24 hours. Its been nearly 4 months and I escalated through multiple channels, no action so far except the useless replies. The ticket is still active. This appears to be the fund raising strategy of the airlines. I feel that the airline is counting the days before collapsing.
0
Joshua Raymond
Verifizierte Bewertung
Extremely Disappointing and Unethical…
Extremely Disappointing and Unethical Experience One of the worst airline experiences I have ever had. Extremely poor business ethics and absolutely terrible customer service. We booked our flights months in advance, only for the airline to cancel our flight just days before departure. We were told that we could be rebooked onto the next available flight, but when we tried to do so, we were told they could not complete the rebooking because of a “system error.” We called again the following day, only to be told that the alternative flight was now fully booked. We were then pushed towards another flight that was clearly not what we had originally booked or planned for. At that point, we requested a full refund, which should have been a straightforward and reasonable request given that THEY cancelled our original flight. Shockingly, we were initially told that we could not receive a full refund. The entire experience felt incredibly unfair and frustrating. From a customer's perspective, it is difficult not to feel that flights are being cancelled and passengers are being shuffled onto other flights for the airline's own operational and financial interests, while the inconvenience and cost are simply dumped onto paying customers. If an airline allows customers to book flights months in advance, it has a responsibility to honour those bookings or provide a proper alternative when it cancels them. Cancelling a flight days before departure, failing to rebook passengers due to your own system problems, then claiming the replacement flight is full, and finally making customers fight for a refund is completely unacceptable. This was not just an inconvenience. It completely disrupted our travel plans and created unnecessary stress and uncertainty at the last minute. Terrible service. Poor communication. Poor handling of cancellations. Extremely disappointing customer treatment. I would strongly think twice before booking with this airline again. Customers deserve much better than this.
0
S Jayaratne
Verifizierte Bewertung
Abysmal - NEVER USE SRI LANKAN AIRLINES
I've flown with SriLankan Airlines for over 30 years, and this shambolic experience has destroyed any loyalty I had left. I booked a flight through their website, and their own online form has a character limit that cut off part of my name mid word. This was entirely their system's failure. It simply didn't allow enough characters to enter my legal name in full. Yet somehow, this becomes my problem to fix. Trying to get this corrected exposed a customer service operation that is, frankly, not fit for purpose: WhatsApp "Chat with an Agent" — a joke. Messages sent, met with total silence. Emails — ignored every single time. Don't bother. Phone lines — practically inaudible, and calls go absolutely nowhere. Ask to speak to a manager or supervisor and you're fobbed off with excuses that they're "busy." Insist, and you'll be left on hold for 10 minutes only to be handed back the exact same excuses, with nothing resolved. After all that, the "solution" I was offered was to pay $25 to fix an error their own system caused. This isn't customer service. It's a stonewall, dressed up to wear you down until you give up. Charging loyal, long standing customers to correct their own booking system's failure is nothing short of a scam, and it says everything about how little this airline values the people who've kept it in business for decades. For a national carrier that claims to be a major international airline, this standard of customer service is simply not acceptable. An airline of this stature should be held to a far higher standard than this. I'm relieved British Airways will soon be flying to Sri Lanka directly. After 30 years, I am done with SriLankan Airlines. Never again.
0
Yousifalg
Verifizierte Bewertung
Absolutely unacceptable
Absolutely unacceptable customer service from SriLankan Airlines. My flight was cancelled by SriLankan Airlines on April 24, 2026, and I immediately submitted a formal refund request. More than three months later, I still have not received my money. Despite having an official refund reference number and repeatedly trying to follow up, there has been no proper resolution, no clear refund date, and no acceptable explanation for why a straightforward refund for a flight the airline itself cancelled is taking this long. Holding a passenger’s money for months after cancelling their flight is completely unacceptable. Customers should not have to repeatedly call, email, chase different departments, and escalate complaints simply to receive money they are owed. This has been an extremely frustrating and disappointing experience and has seriously damaged my trust in SriLankan Airlines. Based on the way my refund has been handled, I would strongly hesitate to book with this airline again. I will update this review if and when SriLankan Airlines finally resolves the matter.
0
Andrew Stewart
Verifizierte Bewertung
London to Colombo round trip.
I flew LHR/CMB round trip and had a really positive experience. All the crew I encountered were friendly and charming and I really enjoyed the food, 3 choices in economy is unheard of, and the salmon choice was an actual salmon fillet. My screen didn’t work both ways but wasn’t an issue for me as I always download my own content and read. But I can understand others frustration if they’re not prepared. Also whenever I asked for extra drinks between services this was never a problem and I loved how engaging the crew were and happy to chat. The only thing I didn’t understand was that on the return to London the 2nd service was done 5 hrs before arrival. Both flights left on time and arrived early .
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
LK
Alternativen zu SriLankan Airlines Official
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Ist SriLankan Airlines Official seriös?
SriLankan Airlines Official erreicht aktuell 1,7 von 5 Sternen aus 400 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: LK. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden SriLankan Airlines Official?
Kundinnen und Kunden bewerten SriLankan Airlines Official im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 400 Bewertungen. 125 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu SriLankan Airlines Official gibt es?
Die bestbewerteten Anbieter in der Branche Fluggesellschaft sind TUI (4,6 von 5), Jet2.com (4,3 von 5), easyJet (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SriLankan Airlines Official beansprucht?
Nein. Das Profil von SriLankan Airlines Official ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SriLankan Airlines Official hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet SriLankan Airlines Official auf Bewertungen?
SriLankan Airlines Official: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann SriLankan Airlines Official negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.