Bewertung
4,3
Gut · von 5 Sternen
Flugticketagenturstudentuniverse.com
StudentUniverse Australia Erfahrungen
4,3von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
873
7 in den letzten 12 Monaten
Flugticketagentur
58%
Anteil 5-Sterne-Bewertungen
Bewertungen (873)
7 in 12 MonatenIhre Stimme
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Helen
Verifizierte Bewertung
Misleading Information
Do not book your tickets with this company. Our experience has been extremely disappointing and unfair. We booked tickets on 17th May 2025 for travel on 5th June 2025. Unfortunately, before we were due to travel, my husband was diagnosed with stomach cancer and required major surgery. We immediately contacted the company and provided all requested medical documentation, including a letter from the surgeon stating he was unfit to travel in the near future. The company issued us a credit note and clearly stated in their email that the credit had to be used before 17th May 2026. There was no mention whatsoever that: Travel had to be completed before that date, or That the return journey had to occur before 17th May 2026. When we attempted to rebook within the stated credit period, they informed us that not only did we need to rebook before 17th May 2026, but the return travel also had to be completed before that date. This condition was never clearly explained in writing. Had this been properly communicated, we would have understood the limitations. Instead, we were misled by vague wording stating only that the “credit expires on 17th May 2026.” My husband was undergoing serious treatment and surgery for cancer. Expecting us to rebook, travel, and return within that timeframe — while he was medically unfit — is unreasonable and unfair. We are now being told they will keep the full amount we paid. This is unacceptable, especially given the medical circumstances and the unclear communication. I am currently disputing this matter as the wording of their email was misleading and did not clearly state the conditions they are now enforcing.
0
Dr Bohra Organic
Verifizierte Bewertung
If someone is new, please believe on Student Universe services. They are really relible and provides very good offers. Thanks.
Great service and i am totally satisified.
0
Minoli jayasena
Verifizierte Bewertung
If I could give zero stars, I would
If I could give zero stars, I would. This is by far the worst travel agency I have ever dealt with in my life. Student Universe completely messed up my booking from the beginning. Their own representative guided me on how to enter the passenger names — and that guidance was WRONG. Because of their mistake, the name on my booking was incorrect. When I contacted them, instead of taking responsibility, I got a new story every time I spoke to someone. One person told me the name correction was possible and that once I paid, I would get my updated itinerary right away, and that it would take no longer than 48 hours. They even told me: “If you don’t get it in 48 hours, call us back so we can fix it immediately.” After 48 hours passed and I called exactly as instructed, they suddenly changed the story — now saying it could take weeks or MONTHS, with no guaranteed timeframe. Would they have taken my money if they told me that upfront? Absolutely not. That’s misleading and dishonest. They couldn’t even check if my details were correct — they literally told me they didn’t know how to check and needed to contact the airline. I had to call the airline myself, and the airline confirmed instantly that the name was wrong. That’s how incompetent they are. To make things worse, my flight schedule changed four times, and they sent me three different itineraries, all with different information — even the baggage allowance wasn’t consistent. How does a professional travel agency not know the basic details of the booking they sold? The level of unprofessionalism is shocking. Several of their staff were rude, dismissive, and acted like I was the problem — even though THEIR instructions caused the issue in the first place. I even told them I have call recordings proving everything: The wrong instructions they gave me The promise I would receive the itinerary right away after paying The guarantee of a 48-hour turnaround The instruction to call after 48 hours if I hadn’t received it Even with PROOF, they refused to accept their mistake. They simply deny everything and blame the customer. Who does that? A company that has no accountability whatsoever. This entire experience has been stressful, time-consuming, and absolutely unacceptable. Student Universe has shown zero professionalism, zero care, and zero responsibility. Avoid this company at all costs. They mislead customers, give false promises, change their story constantly, blame YOU for their mistakes, and have no idea what they’re doing. Worst travel agency ever. I will never use them again, and I will warn everyone I know to stay far away.
0
Mrs Marta Alberton
Verifizierte Bewertung
I encountered few problems with the checking and boarding pass
I encountered few problems with the checking And boarding pass
0
Divya
Verifizierte Bewertung
AVOID STUDENT UNIVERSE
Worst customer service experience.AVOID STUDENT UNIVERSE IF YOU NEED PEACE OF MIND. They are very lazy ..they don't know what they are doing.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 74 % der negativen Bewertungen.
Alternativen zu StudentUniverse Australia
Flugticketagentur-Ranking →Häufige Fragen zu StudentUniverse Australia
Ist StudentUniverse Australia seriös?
StudentUniverse Australia erreicht aktuell 4,3 von 5 Sternen aus 873 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (275 Grey Street, 4104 Brisbane, AU) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden StudentUniverse Australia?
Kundinnen und Kunden bewerten StudentUniverse Australia im Schnitt mit 4,3 von 5 Sternen („Gut“) auf Basis von 873 Bewertungen. 7 davon stammen aus den letzten 12 Monaten.
Wo hat StudentUniverse Australia seinen Sitz?
StudentUniverse Australia hat seinen Sitz in 275 Grey Street, 4104 Brisbane, AU. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu StudentUniverse Australia gibt es?
Die bestbewerteten Anbieter in der Branche Flugticketagentur sind Trip.com (4,4 von 5), Kiwi.com (4,0 von 5), ASAP Tickets (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von StudentUniverse Australia beansprucht?
Nein. Das Profil von StudentUniverse Australia ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann StudentUniverse Australia hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet StudentUniverse Australia auf Bewertungen?
StudentUniverse Australia: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann StudentUniverse Australia negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.