SweetCare Erfahrungen 2026: 3,5 von 5 (2.170 Bewertungen)

Bewertung

3,5

Durchschnittlich · von 5 Sternen

Stimmen

2.170

361 in den letzten 12 Monaten

Kosmetikgeschäft

53%

Anteil 5-Sterne-Bewertungen

Bewertungen (2.170)

361 in 12 Monaten

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Joanne McNally

PT · Vor 2 Tagen

Verifizierte Bewertung

Highly recommend Sweetcare!

A fab shopping experience with Sweetcare. Great value on my favourite brand Medik8 and quick delivery. Highly recommend!

0

30. August 2026

MONIQUE

PT · 23. August 2026

Verifizierte Bewertung

Commande Sweet Care

Ma commande a été livrée à la date prévue, je suis très contente de mes achats et satisfaite. Merci à Sweet Care

0

23. August 2026

Irina Zashchirinskaya

PT · 19. August 2026

Verifizierte Bewertung

Hidden import charges

Hidden import charges – very misleading pricing I feel genuinely misled by SweetCare and would not have placed this order had the true final cost been made clear to me. I ordered a FOREO BEAR 2 from what appeared to be a European/UK-facing website. The entire purchasing process was in GBP and I paid the amount shown at checkout, including delivery. I did not realise that the product would be shipped from Portugal and that, after I had already paid, I would be presented with a further £62.33 in import charges by UPS. My final cost was £273 — considerably more than the approximately £229 for which I could have bought the same product from a UK retailer. The most frustrating part is that SweetCare knows exactly where the goods are being shipped from and knows that UK customers may have to pay import VAT, customs-related charges and courier fees. Yet this was not made sufficiently clear to me at the point where I was deciding whether to purchase. Yes, there may be information buried somewhere in the Terms & Conditions. But customers should not have to investigate international shipping arrangements and lengthy terms before every purchase. The important information is the actual total cost of buying and receiving the product. Even UPS itself recommends that recipients are informed of duties, taxes and fees before the transaction to avoid unexpected charges. Had I known at checkout that my £273 purchase would include an additional £62.33 payable to UPS, I simply would not have bought from SweetCare. I would have purchased from a UK retailer instead. This feels less like transparent pricing and much more like a business model based on hoping the customer will only discover the real cost after the order has already been paid for. I am extremely disappointed and would strongly recommend that UK customers check the final landed cost very carefully before ordering from SweetCare.

0

19. August 2026

SweetCare

Antwort des Unternehmens · 19. August 2026

Hello Irina, We are sorry to hear about your experience and that you are disappointed with it. We understand that being faced with unexpected additional costs is always unpleasant, and we fully understand your frustration. That said, while we respect your point of view, we would like to clarify that none of the information regarding taxes/duties was omitted or hidden. All products are clearly identified as being sold VAT-free, and during the checkout process, customers are also shown an alert regarding the possible application of customs duties and taxes. We understand that sometimes it is easy not to pay attention notice to these details, but this information was available throughout the entire purchasing process. We would nevertheless appreciate the opportunity to review your specific case and see whether there is anything we can do to assist. Please contact us by email so that our team can look into the situation further and provide you with the appropriate support. Thank you

Lizaveta

PT · 16. August 2026

Verifizierte Bewertung

The parcel never arrived, and I only received a partial refund. This is unacceptable.

I want to warn anyone considering buying from SweetCare. Our experience with this store is a prime example of how being an honest and transparent customer is rewarded with complete disrespect, unexpected fees, and withholding of funds. January 2025 (Delivery to Montenegro): The order was delayed and then declared lost after a month. Customer support refunded the full amount. However, two weeks later, the parcel unexpectedly arrived, a fact the store wasn't even aware of. Wanting to maintain a fair, long-term relationship, I proactively contacted support so they could charge me for the delivered items and they did. Doing so turned out to be a huge mistake. July 2025 (Delivery to Montenegro): A second order worth €216 with promised free DHL shipping. Upon arrival, we were hit with an unexpected €95 fee on top of the order price (hidden brokerage/customs charges never mentioned during checkout). After a month of unhelpful back-and-forth emails, we paid the amount. Support merely offered a small discount voucher that didn't come close to covering our €95 loss. November 2025 (Delivery to Croatia): Placed solely to use the voucher so we wouldn't lose our money. This was the only order that arrived without issues. June 2026 (Delivery to Croatia, €345 Order): We gave the service one last chance, assuming their logistics had improved. The order failed to arrive on the estimated dates (June 30 – July 1). Support later informed us that one item was out of stock and refunded the cost of this product, as well as removed it from the total order. By the mid of July, the parcel never arrived and then somehow ended up returned to their warehouse due to logistics failures on their end. After waiting over 1.5 months, support asked if we wanted a reshipment or a refund. Of course we requested a full refund but we never received full refund. That is SweetCare received ALL items we fully paid for back at their warehouse in perfect condition, yet refused to issue a full refund, withholding €35 from the amount paid without any valid reason. To be clear: shipping was originally free, and the failed delivery was entirely due to their logistics issues. Imagine that when my very first order was lost and then suddenly delivered, I had the honesty to report it and pay for the goods. When their system failed again and all items were safely returned to their shelves, they had the audacity to keep my money. This behavior is borderline fraudulent. Transparent communication only works one way with SweetCare. I strongly advise against ordering from them unless you are willing to waste your time, money, and patience. I will do everything possible to ensure that as many people as possible learn about the risks associated with placing an order through this service. Update after service response I am writing to express my strong disagreement with your position regarding this matter. The order in question consisted entirely of standard cosmetic products, including hair care and skincare items. None of these products were labeled or designated as dangerous goods restricted from transport within the European Union. If your platform allows customers to place orders for delivery to a specific country, it is your responsibility to flag or restrict products that you claim cannot pass customs. I am in no way at fault for customs rejecting products that your system permitted me to purchase for delivery to my destination. The operational and shipping costs incurred to return your products back to your warehouse shelves should not be deducted from my payment. To be clear: the package was never delivered within the agreed timeframe, nor was it delivered at all, yet you have refused to issue a full refund. Since you refuse to take accountability, the only remaining option to resolve this dispute is to initiate a chargeback through my bank. Your service has proven to be completely lacking in customer care and is not a platform that can be trusted.

0

16. August 2026

SweetCare

Antwort des Unternehmens · 16. August 2026

Hello, Thank you for sharing your feedback. We would like to clarify the circumstances surrounding your most recent order, as the return was not caused by a logistics failure attributable to SweetCare. The shipment was held because Croatian Customs did not authorize the entry of the Dangerous Goods (DG) merchandise included in the order and, consequently, the parcel could not be forwarded to its destination. As stated in our Terms & Conditions, customers are responsible for ensuring that the products purchased are permitted for import into the destination country. SweetCare cannot assume costs resulting from customs restrictions or the refusal of goods by the destination country's authorities. To prevent the shipment from being abandoned and destroyed by Customs — a situation in which the goods would not have been recovered and no corresponding product refund could have been issued — the parcel was returned to our warehouse. The costs associated with this return were therefore deducted from the refundable amount in accordance with our established procedures. As requested, the remaining amount has already been refunded to the original payment method. The order has therefore been fully regularized: the returned products were refunded, with only the costs necessarily incurred to recover the shipment deducted. We understand that this outcome was disappointing, but SweetCare followed the applicable customs and return procedures and could not assume costs resulting from an import restriction imposed by the destination country's authorities. Thank you again for the collaboration. SweetCare Team

oukasmih majda

PT · 15. August 2026

Verifizierte Bewertung

Très satisfaite 😍

0

15. August 2026

Die Akte

Kosmetikgeschäft Kosmetikbedarf Kosmetikproduktanbieter Fachhandel für Haarpflegeprodukte Hautpflegeklinik Parfum- und Kosmetikanbieter

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Ist SweetCare seriös?

SweetCare erreicht aktuell 3,5 von 5 Sternen aus 2.170 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Rua Prof. Duarte Leite 203 5E, 4200-270 Porto, PT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden SweetCare?

Kundinnen und Kunden bewerten SweetCare im Schnitt mit 3,5 von 5 Sternen („Durchschnittlich“) auf Basis von 2.170 Bewertungen. 361 davon stammen aus den letzten 12 Monaten.

Wo hat SweetCare seinen Sitz?

SweetCare hat seinen Sitz in Rua Prof. Duarte Leite 203 5E, 4200-270 Porto, PT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu SweetCare gibt es?

Die bestbewerteten Anbieter in der Branche Kosmetikgeschäft sind allbeauty.com (4,7 von 5), LOOKFANTASTIC (4,6 von 5), Next (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von SweetCare beansprucht?

Nein. Das Profil von SweetCare ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SweetCare hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet SweetCare auf Bewertungen?

SweetCare: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann SweetCare negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

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