Bewertung
4,6
Hervorragend · von 5 Sternen
Bekleidungsgeschäftthenolishop.com
4,6von 5 · Hervorragend
Bewertung
Hervorragend · von 5 Sternen
Stimmen
1.402 in den letzten 12 Monaten
Bekleidungsgeschäft
Anteil 5-Sterne-Bewertungen
Ihre Stimme
Victoria Hartt
Very impressed on the quick reply that I got from Noli. Great customer service.
Sheri B Friedman
Customer service is top notch. I reached out about an issue and it was resolved quickly and completely to my satisfaction. A pleasure to work with this company. I’m a first time buyer, and based on the service I received, I plan to return to this site often.
customer
Customer service representatives were responsive and helpful very promptly.
Mary
I ordered a lovely jacket for $190 from them which I did not receive. After about 10 days I contacted them and was basically told that was my problem not theirs. After leaving a negative review, I was informed they had checked on it and it was lost in shipping and they were sending a replacement. It was a lovely jacket just too big and too heavy for me. After multiple emails I finally got return confirmation and a return label. I agreed to a store credit since there were other items I liked and planned to purchase. This morning I tried to use the store credit for a purchase and it said it was invalid. I called them and they suggested I use my credit card and they would refund the amount to my card. I was very uncomfortable with that and refused. They then issued me a gift card. I tried to use it and my AmEx card was charged the full amount of my purchase. I had to contact AmEx to dispute the charge. Apparently the gift card was invalid as well. After that I requested a refund and was told they could only do a store credit or gift card, both of which they had given me previously and both when I tried to use them were invalid. This was after they suggested I use my credit card and they would refund me the cost? My opinion- basically they just stole $190 from me since after all this I wouldn’t dare do business with them again. UPDATE. I just got a notification from AmEx that the charge from yesterday that was supposed to be a gift card was put through again. I have an email from the Noli Shop stating the order was cancelled but apparently they tried to put the charge through again. They apparently are going to keep my $190 since the store credits and gift cards they’ve issued me are invalid but I will dispute and fight them getting another $130 that was supposed to be a gift card purchase but was charged to my AmEx card. When I contacted them to cancel the transaction the Noli Sop sent me an email which I have saying it was cancelled. According to AmEx the charge went through this morning
Katie
The store has very cute clothes, but my experience with their billing and refund process has been extremely frustrating and concerning. I placed a large order and returned multiple items, all of which Noli received, yet almost three months later I am still missing refunds for six returned items totaling nearly $570. When I contacted customer service, they did not seem to know how to properly resolve the issue and asked me to provide my own list of what I kept and what had already been refunded. What is even more concerning is that my husband discovered discrepancies between the amounts charged to our Visa card and the amounts shown on Noli’s own website and receipts. For example, on the Purple Dot order (Nolishop), there was a difference of approximately $70, meaning the amount charged to our Visa was higher than the amount reflected in Noli's internal order information. This means that even if you receive a full refund according to the company's website, you should still carefully check your credit card statement to make sure the actual amount charged and refunded is correct. If my husband had not carefully reviewed our Visa statements and compared the charges from several orders with Noli’s receipts, we might never have noticed these discrepancies and could have simply lost hundreds of dollars. My advice is to carefully track every order, return, charge, and refund. Based on my personal experience, Noli’s billing and refund system appears either seriously disorganized and unprofessional or raises some serious concerns! Update: We were actually charged more than the amount we paid, and there was clearly an issue with the transaction. You only processed two refunds for items that we had returned months ago, which does not resolve the fact that we were originally overcharged. If we had not brought this to your attention, we would have been charged more than we actually owed without realizing it...I'm sorry but you almost didn't refund over 500 dollars!
Typische Antwortzeit unter 7 Tagen. Beantwortet 82 % der negativen Bewertungen.
The Noli Shop erreicht aktuell 4,6 von 5 Sternen aus 1.558 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (1151 NW 159th Dr, 33169 Miami, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Kundinnen und Kunden bewerten The Noli Shop im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 1.558 Bewertungen. 1.402 davon stammen aus den letzten 12 Monaten.
The Noli Shop hat seinen Sitz in 1151 NW 159th Dr, 33169 Miami, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,4 von 5), LightInTheBox (4,3 von 5), QVC UK (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Nein. Das Profil von The Noli Shop ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann The Noli Shop hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
The Noli Shop: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.