Bewertung
3,9
Gut · von 5 Sternen
Computerherstelleruk.crucial.com
Crucial.com Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
2.089
9 in den letzten 12 Monaten
Computerhersteller
57%
Anteil 5-Sterne-Bewertungen
Bewertungen (2.089)
9 in 12 MonatenIhre Stimme
Erfahrung zu Crucial.com schreiben
Adam
Verifizierte Bewertung
Crucial RMA Process: 3 Weeks of Constant Escalations with Zero Results and Broken Promises
02-02-2026 - Crucial Receives my Ram, am told to wait until 16-02-2016 "and once the replacement order is created, we will share order details via email" 16-02-2026 - Crucial Provided no update so I emailed again and they responded the following day: "the issue has been escalated to our internal team. We will update you via email as soon as we receive any further information" and was told it can take 1-2 business days. 20-02-2026 - As expected no updates, emailed again and was told they "escalated to our internal team to investigate the RMA on priority basis" 24-02-2026 - Was notified a replacement order has been created for me and that it "may take more than 2 business days to ship the order" and after that 3-5 business days for delivery. Each time Crucial gave me a timeframe, they missed it and didn't even bother to give an update. I have had to chase this up like a dog. It's been over 3 weeks since they received my warranty return and still nothing has been sent out. The last time-frame they gave wasn't even useful "more than 2 business days", so basically indefinitely and even after that it will be sent 3-5 days for it to be delivered, so if I do ever receive a replacement, earliest I will have been waiting will be a whole month if I'm lucky. This is simply not acceptable.
0
Steve Youndom
Verifizierte Bewertung
I would like to formally recognize an…
I would like to formally recognize an exceptional employee at Crucial named Sushmaa for the outstanding support she provided me today. I contacted Crucial because I had a defective SSD that was giving me serious trouble. From the very first moment, Sushmaa handled the situation with remarkable professionalism, deep technical understanding, and genuine care. She did not rush me, dismiss the issue, or take shortcuts. Instead, she patiently walked me through every possible technical troubleshooting step, making sure nothing was missed. What stood out the most was her attitude. She was incredibly polite, calm, reassuring, and truly understanding of how frustrating hardware failures can be. At every stage, she made me feel heard and supported. When it became clear that the drive was faulty, she efficiently arranged a replacement without unnecessary delays or obstacles. This is exactly what world-class customer service looks like. Sushmaa didn’t just solve my problem — she restored my confidence in the Crucial brand. Employees like her are the reason customers stay loyal. Please make sure her efforts are recognized and appreciated. She represents Crucial in the best possible way. Kind regards, Steve
0
Lennon Harrison
Verifizierte Bewertung
Abandoning pc gamers for Ai data centre…
Abandoning pc gamers for Ai data centre even tho without games crucial wouldn’t be a brand it would have flopped any years go. But the company is that stupid it can’t see ai is going to collapse in the next 5-10 years because it’s not profitable so when that day comes youse are getting boycotted. NO PC GAMER BUY FROM THIS BRAND EVER AGAIN, THEY DONT CARE FOR US AND THEY SHOWN THAT IN HOW QUICK THEY TURNED THEIR BACK ON THE GAMING COMMUNITY WHO MADE THEM
0
Naf Cst
Verifizierte Bewertung
The drive stopped working after 10…
The drive stopped working after 10 days. Luckily, I had purchased it from Amazon so was able to return it for a refund
0
William
Verifizierte Bewertung
Useless web site
Useless site, would not accept my email address and password which I have used many times for registering other products. So had to register a new product with a new email address and password. Very slow registration but eventually successful. However when I tried to log in again with my new email address and password, site would not accept my details. Crucial products are ok and cheaper than Samsung but dreadful web site. UPDATE 3/12/25 To CRUCIAL Wed 3 Dec I am sending this email as I was unable to contact you by phone. The number 0800 031 4996 is automatically cancelled. I tried 13 times today. I contacted your chat line this lunchtime, which was extremely slow in responding to my basic issues, so after about 15 minutes I decided I was getting nowhere so will now try email. As stated in my Trust pilot review yesterday I had problems logging into my account. It did not recognise my email address/password. I have used this email address for several years with Crucial - I have registered 3 external SSD in that account over past 2 years. Yesterday I tried to register a new X10 SSD but it would not allow me access - failed to recognise either email/password - tried to reset password but was unable to. So, I registered my new SSD as a new account using my other email address. The registration took some time but appeared to be successful. I then, some hours later tried to log in to my new account but again it failed to recognise the new account. Hence my review on . Maybe your web site/access to accounts has a problem. Anyway, although I have purchased 4 Crucial SSD's in the past 3 years and have had no technical issues with the products, I will seriously consider not purchasing any further products. Your communication with customers, in my opinion, is poor and it is extremely difficult to get support.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 97 % der negativen Bewertungen.
Alternativen zu Crucial.com
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Ist Crucial.com seriös?
Crucial.com erreicht aktuell 3,9 von 5 Sternen aus 2.089 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (South Federal Way 8000, 83716 Boise, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Crucial.com?
Kundinnen und Kunden bewerten Crucial.com im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 2.089 Bewertungen. 9 davon stammen aus den letzten 12 Monaten.
Wo hat Crucial.com seinen Sitz?
Crucial.com hat seinen Sitz in South Federal Way 8000, 83716 Boise, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Crucial.com gibt es?
Die bestbewerteten Anbieter in der Branche Computerhersteller sind Scan Computers (4,8 von 5), Overclockers UK (4,7 von 5), Dubaro.de (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Crucial.com beansprucht?
Nein. Das Profil von Crucial.com ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Crucial.com hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Crucial.com auf Bewertungen?
Crucial.com: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Crucial.com negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.